Manage the operational infrastructure and oversee daily operations for two Delivery Distribution Centers and one cross-dock facility serving 126 stores through Florida. Schedule and coordinate all aspects of final mile delivery, 3rd party logistics, shipping/receiving, budgeting, cost control, contract negotiation, customer service, key performance indicators, and client service delivery. Hire, train, manage and motivate staff of 40 including setting productivity standards and conducting performance reviews. Role model team-based management bearing full P&L accountability.> Manage 3rd Party Carriers; Company operated Final Mile routes; and National Small Parcel relationships (UPS, FedEx, and USPS). Optimize mode mix between Third Party Logistics, National Small Parcel carriers, and Company operated routes to ensure on-time delivery.> Ensure the flow of product through the warehouse is seamless through promoting a team customer centric mindset. Designed production flow process and quality assurance control checkpoints through facility to achieve on-time production.> Oversee the management of Transportation RFPs. Work directly with vendors on negotiating rates and terms & conditions. > Monitor, report and improve 3rd party KPIs, including On Time Delivery %, and Customer Service Index.> Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues.> Implemented and manage the Safety Committee. Provide regular training to warehouse staff on safe, well-defined work methods and give regular feedback for continuous process improvement.> Oversee the movement of 520 annual containers supporting Retail Fulfillment in Puerto Rico.> Provide the highest quality services, while meeting/exceeding deadlines, schedules, budgets and performance requirements.

Led and oversaw the efficient P&D operations delivering 2000 LTL shipments per day throughout South Florida. Provided strategic oversight for all operating activities, including pick-up/delivery routes, compliance/regulations, vendor relationships, customer service, reporting, logistics, technology implementation, continuous improvement, safety, project management, budgets, and best practices. Hired, trained and managed a team of 14 and 65 drivers.Operations▬▬▬▬▬> Drove the development of operating policies and procedures to ensure the effective and efficient transportation of customers’ products and compliance with customer specific guidelines.> Emphasis on reducing cost and increasing efficiency while embracing a strong focus on customer service.> Directed and ensured compliance with facility policies, procedures and standards in accordance with applicable regulations.> Launched a series of productivity improvement, process re-engineering, cross training and performance management programs that improved production output, and customer satisfaction.> Implemented successful win-win innovative motivation strategies for staff by instilling a high level of self-confidence. Significantly increased morale and employee retention rate.> Directly managed cost control measures which included overtime management, expense control, and productivity.> Enforced company safety practices including DOT, EPA, and OSHA rules and regulations.Special Projects▬▬▬▬▬▬▬> Beta tested and participated in vendor selection processes of new on-board communication for P&D vehicles that allowed pickup data to be transmitted directly to the Terminals data system to product BOL’s.> Tested multiple in-vehicle drive cams to assist with correcting poor behavior of driver, reduce collisions and costs, defend fraudulent claims, reduce fuel consumption by managing ineffective driving, excessive idling, and unnecessary speeding.

Led start-up operations of a 60k sq. ft. final mile delivery facility processing 4200 packages daily delivering high service/quality and overall cost performance for the terminal. Accountable for fiscal management, expense control, program planning/implementation, HR functions, employee relations, strategic planning, project management, logistics, safety, quality assurance, regulatory compliance, equipment maintenance, process improvement, KPIs, and vendor contracts. Recruited, hired, and trained a staff of 32 warehouse associates, drivers and/or owner operators. Administered budgets with P&L accountability.> Responsible for the creation and implementation of an annual yearly business plan for the Terminal, along with Terminal strategies. Built a profit producing Terminal within 3 months of start-up.> Initiated strategic staff hiring and development plan, and the re-positioning of key personnel. Created an atmosphere of trust and teamwork that values the contributions of all employees and owner operator contractors in support of a high performance culture.> Improved operating efficiencies by establishing productivity goals and standards, as well as, putting critical compliance measures in place. Significantly streamlined processes and dramatically increased customer satisfaction and retention rates.> Maintained and enforced safety regulation compliance in accordance with Federal Express, OSHA, and DOT regulations.> Designed and implemented new delivery routes to cover expanded area of home deliveries. Ensured that safety, service, and quality measures are implemented, audited and monitored for corrections.> Worked closely with managers to focus on processes, identify best practices, and foster growth.> Conducted monthly results reviews of all accountability areas. Consistently met stringent budgets, deadlines and quality metrics.> Received FedEx Gold Metal Award for 9 consecutive months of cost reduction and high quality standards achieved.