Accomplished Senior Customer Success Manager with demonstrated history of driving growth and fostering strategic relationships in both military and corporate sectors. Hugely successful transition from Military to Corporate working environment. Strong track record of leading large, geographically diverse teams. Excels in developing deep relationships with leadership and C-suite executives resulting in substantial account expansion and enhanced product utilisation. Confident in ability to make a lasting impression with an exceptional growth mind-set, bringing over two decades of leadership, management, and customer success experience to the forefront of innovative customer strategies across a wide variety of business types globally.
-
Senior Customer Success ManagerLinkedin Mar 2023 - Mar 2024London, England, United Kingdom12 Month Maternity Cover - Managed a portfolio of 32 Large Enterprise Learning accounts, ensuring the delivery of Learning Solutions aligned with client's strategic objectives for a competitive edge in renewals and growth. Developed deep relationships with C-suite executives to demonstrate ROI and fostered account retention and expansion. Partnered with Account Directors to identify customer goals, construct success frameworks, and leverage success stories to facilitate cross-sell and upsell opportunities. Prioritised and strategised account activities focusing on growth, renewals, and increasing license count. Implemented product usage plans and multithreaded HR functions to enhance the value proposition of Learning Solutions. -
Head Of DepartmentRoyal Navy Sep 2019 - Feb 2023Yeovilton, England, United KingdomManaged comprehensive oversight of sport and recreation facilities, ensuring peak physical and mental readiness of over 5000 service personnel for military operations. Directed line management of 15 staff across 5 gymnasiums, swimming pool, sports pitches, and recreational facilities, enforcing strict adherence to Naval Commands Physical Training policies. Spearheaded up skilling initiatives and empowerment of team members, fostering a motivated workforce to align with strategic operational goals. Administered resource and budget allocation for departmental projects and services, optimising cost efficiencies and enhancing service delivery. -
Specialist Advisor (Adventurous Training)Royal Navy Mar 2016 - Sep 2019Portsmouth, England, United KingdomManaged, mentored and trained a team of over 50 Adventure Training specialists to enhance operational readiness across the UK and international locations. Oversaw a £300K global budget for Adventure Training initiatives, ensuring optimal allocation and fiscal responsibility. Directed quality assurance for Adventure Training programs, maintaining rigorous safety standards and uniformity across Naval units in line with National Governing body regulations. Orchestrated complex logistics for more than 20 annual overseas support missions, coordinating equipment, personnel, and travel arrangements to meet strategic objectives. -
Second In Command (Naval Outdoor Centre Germany)Royal Navy Oct 2013 - Mar 2016Bavaria, GermanyResponsible for the safe delivery of all training, transportation and accommodation of 50 Naval/Royal Marine visitors weekly. To ensure smooth running of the centre whilst ensuring strict safety and quality control guidelines were adhered to by managing a team of highly trained outdoor instructors. This involved coaching and mentoring, overseeing all staff delivery, team development and regular quality control of training packages to ensure staff were current and competent in their knowledge and delivery. -
Physical Trainer/Marine EngineerRoyal Navy Nov 1998 - Oct 2013Various5 Years as a Marine Engineer Mechanic working on various RN Ships and establishments before transferring the the Royal Navy Physical Training Specialisation as a Physical Trainer in Nov 2004. Various roles as a Physical Trainer both at sea and ashore, specialising as a SME in Adventurous Training as a Instructor, Coach and Trainer Assessor (Skiing, Mountain Biking, Climbing, Canoe/Kayak, Paddle Boarding).
John Wilkins Education Details
-
Strategic Management -
Management And Leadership -
Outdoor Leadership -
Defence Awarding OrganisationEducation And Training -
BywaterEducation And Training -
Registered Chartered Manager
Frequently Asked Questions about John Wilkins
What is John Wilkins's role at the current company?
John Wilkins's current role is Accomplished Chartered Manager looking for my next role!.
What schools did John Wilkins attend?
John Wilkins attended Chartered Management Institute, Chartered Management Institute, University Of Central Lancashire, Defence Awarding Organisation, Bywater, Chartered Management Institute.
Not the John Wilkins you were looking for?
-
2googlemail.com, ramsayhealth.co.uk
-
John Wilkins
Leatherhead -
1kentstone.co.uk
-
John Wilkins
Cheltenham1intel.com -
1aol.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial