Product Manager, Business Analyst for AT&T EIS Fed Gov OPS Process Management team. contractor w/ Insight Global  Product Manager for complex new EIS order processes.  Product Owner for CORE - developed using AI, Ask AT&T / Ask EIS, is AT&T’s EIS Order Management system (new in 2023), managing: product specific support for pre-sale, provisioning order, Minimum Data sets by product, and ECO billing order.  Instrumental in the 2024 CORE test, ORT, AI mapping updates, and deployment for six 6 high demand telecom products.  Project Management: o Created 60 CORE product defects resolving all defects with DEV and SCOE order management team. o Managed over 15 core A1 mapping updates from design to retest and deployment o Assisted in resolution of SCOE team, CORE product defects from research to retest and deployment. o Public trust certified iFed security clearance  Data Analysis: o Created daily Core Order Validation Data Metrics Reports, to validate CORE AI mapping o Data analysis: agency order trends to support 3 CORE AI gaps leading to new CORE using GEN AI. o Partnered for BI automation of Core Order Validation Data Metrics Reports  Authored CORE training materials, including detailed order user guides for OIT and SCOE teams, for both Voice and Data Product streams.  Authored Fed Gov EIS Procurement Advisory Statements directing AT&T Sales teams.  Developed sales forms updates resolving many leadership and adhoc requests including Equipment Order form, Purchase Order Request form, Bulk Order form, and PSO Engagement Form.  As a new process team, we are continually engaged to research and define new EIS processes for AT&T Sales teams transitioning from the old Networx Fed Gov contracts. With my knowledge of AT&T I was able to define issues, research process change, gain consensus and deliver the required changes – product advisory, develop form macro updates, EIS Quarterly Roadshows presentations to AT&T Sales teams.

Product Owner, for DirecTV Offer Enablement team:contractor w/ Insight Global Product Owner user story / acceptance criteria creation (Jira Align) for 12-month project to manage DTV Offer Enablement Service Package Offer compliance Groomed features for DTV Offer Enablement Service Package Offer compliance project, including all re-writes of product manager’s feature and acceptance criteria, to better define business requirements, and ultimately relate to each of the 8 DTV dev ops teams Acted as Agile evangelist to DTV sponsors and app teams, to help move from legacy Waterfall app development and PMO tools. Product Owner for new DTV hardware project, managing 4 months data requirements gathering sessions for the corresponding, new DTV Offer Enablement Equipment Offers Authored User stories for DEVOPS App Dev teams: AT&T agent tools: LS-OMS order mgmt., C3 (Offer catalog & decisioning), OPUS (POS sales), Enabler billing, TDATA (decisioning); and DTV Agent tools: STMS billing, RIO (CRM residential) , C3, USC shopping cart, TAOS (customer offer tracking).

Product Owner, Product Manager • Focused on product application design, configurations, for 2G to 5G AT&T Mobility network expansions, data analysis, network element discovery, and Managing Daily Reconciliation of AT&T Network to Granite Inventory results, and TL1 commands to wireless network elements. • Solution engineer for Agile JIRA, JIRA Align (all features, epics and user stories) with digital user Documentation. • Owner of four TS Bandit app’s (internally developed Spare Network Card Recovery system) lifetime capital savings of > $200M, • GIT HUB source code setup and migration of (4) TS Bandit applications from internal AT&T source repository. • Designed and resolved 50+ monthly security vulnerabilities for application, database and server platforms., • Designed interfaces: Ericsson Granite Xng Inventory, GFP Fault Mgmt., Canopi NDC & Network Abstraction Layer; AOTS change mgmt. & trouble ticketing, CSSng Site Inventory, and CTS Ticketing • Managed digital content for app users and network engineers in SOLAR, and SharePoint repositories • managed 16 developers (Java, API and GUI). • Created Granite Inventory equipment digital templates for 2G and 3G wireless network equipment • Resolved Granite Inventory errors with CTS Ticketing and Site Inventory interfaces, • Resolved wireless network discovery failures a • Design APIs between TrueSource Discovery and Granite inventory modules • Design API’s from TrueSource Discovery NEMs (adapters) for AT&T mobility network equipment discovery • APIs from TrueSource Bandit Discovery NEMs (adapters) for AT&T Telco network equipment discovery • APIs from TrueSource Bandit Network Reconciliation modules to AT&T Telco (ie LNS, CORE etc) for specific ticketing, inventory, and network planning data • Manage the migration of web services like WebSphere and WebLogic • Manage Java upgrades and creation of all updates to the many TrueSource discovery, TrueSource, reconciliation, and Bandit reconciliation app’s

AT&T Wireless Redmond WA Product Owner, Product Manager, Business Analyst. Nexius Wireless, for Client:Aug 2004 – June 2008  Product Owner, Business Development Team Manager for TrueSource (TS) Suite (Telecom OSS For deep Network Discovery and inventory Reconciliation)  Manage and Lead design, planning, functional requirements with requirements traceability matrix (RTM), testing and roll-out of (TS) Telecom Discovery software to Cingular’s ‘Orange’ 2G wireless network, AWS ‘Blue’ 2G wireless network.  TS App SME to NIS Granite group for Telecom Network Discovery & Recon including requirements for TS core software and Network Discovery  Detailed Telecom network Discovery Software requirements by hardware vendor model,  Skilled Telecom Technical writer for TS network discovery and enduser manuals and software documentation  Expertly lead formal software selection for a Telecom Inventory and Reconciliation software solution leading to selection of TrueSource Reconciliation suite  UAT & product testing,  Skillfully managed vendor’s software development team  Expert production release mgmt.  Telecom Project Manager:  Three major TrueSource application core product upgrades  Three tabletop disaster recovery exercise Bothell production servers  Migrate Cingular Wireless ‘Orange’ branding.  Integrate TS network discovery of Cingular Wireless‘Orange’ network into existing AWS AT&T Blue Wireless network.  Resolved Granite Inventory errors with CTS Ticketing and Site Inventory interfaces.  Resolved Telecom wireless network discovery failures & network issues, including TL1 PRVG updates.  Release Manager and Change Manager and for 2 Mission critical applications each with up to six releases annually  Sourced Nexius client-funded Telecom projects for Canopi & TS Discovery and Reconciliation  Granite Telecom Inventory Equipment data SME and Granite Equipment Template developer  User and role mgmt. via MyLogins, UAM, CSO

Nexius Wireless, for Client: AT&T Wireless Redmond WA Aug 2004 – June 2008  Product Owner, Business Development Team Manager for TrueSource (TS) Suite (Network Discovery and inventory Reconciliation)  Manage and Lead design, planning, functional requirements, testing and implementations of (TS) Discovery software to Cingular’s ‘Orange’ 2G wireless network, and to the AWS ‘Blue’ 2G wireless network.  TS App SME to NIS Granite group for Telecom Network Discovery & Recon including requirements for TS core software and Network Discovery  Detailed Network Discovery physical layer software requirements (Alcatel, Lucent, Tellabs)  Skilled Telecom Technical writer for TS network discovery and enduser manuals and software documentation  Expertly lead formal software selection for a Telecom Inventory and Reconciliation software solution leading to selection of TrueSource Reconciliation suite  Telecom Project Manager:  Three major TrueSource application core product upgrades  3 disaster recovery exercises Bothell production servers  Migrate to AT&T Mobility ‘Blue’ network element CLLI’s from Cingular Wireless ‘Orange’.  Integrate TS network discovery of Cingular Wireless ‘Orange’ network into existing AWS AT&T Blue Wireless network.  Resolved Granite Inventory equipment layer errors with CTS Ticketing and Site Inventory interfaces.  Resolved Telecom wireless network discovery failures & network issues, including TL1 PRVG updates.  Granite Telecom Inventory Equipment data SME and Granite Equipment Template developer  User and Role management via MyLogins, UAM, and CSO

Product Owner and Development team manager: • product design for NTS Telecom OSS/software suite for Optical Networks, including Engineering Network Project Planning, Inside Plant, Product Catalog, Outside Plant, Circuit Design, Equipment & Circuit Inventory, Physical/Logical Order Management, and Billing Interface. • managed team of 15 NTS web / gui developers. • Defined requirements and integration for Order Mgmt, circuit Inventory & Circuit Design,automation to Siebel and Salesforce and MS Dynamics and PeopleSoft • new GUI web design for NTS • am Product catalogs • Delivered to Toronto Sick Kids Hospital Pediatric genome, tracking inventory system • conducted Formal end user software classes for the 3 NTS product implementations • technical writer for NTS Telecom enduser manuals and Telecom software documentation • Implementation Manager and Release Manager for three client Implementations • developed and delivered Telecom client account business cases.  NTG OSS Implementation manager, Telecom Business Analyst and Account Manager: • Pre-sale demos for sales at three Hydro Telcos • Implemented NTS at 3 Hydro Telcos • Implemented NTS at Toronto Sick kids’ hospital for pediatric genome research tracking system • Telecom Business Analyst fathering requirements for software designs from network design team, sales, organization, controllers department, ISP, and OSP contractors  Packaged Solutions: NTS Circuit design, Engineering Order Mgmt., and Network Circuit, Physical / Logical Inventory Mgmt., CoManage Network Discovery, and MS Dynamics.  NTG Financial Controller:  Prepare NTG monthly financial statements and province of Ontario Monthly retail sales tax reporting, and remittance generation.  Prepare monthly receivables aging and detailed analysis reporting to NTG banking partner.  cash management, and client Invoicing  Telecom OSS software Pre-sales business case and ROI.

 Business Analyst, Client Account Manager, Client App Dev Lead, ERP App Selection & Implementations, Engineer warehouse automation, Business process design & improvement.  Implementation manager: Warehouse automation engagements for the following:  Zebra bar coding, warehouse physical inventory cycle / annual counts, MRP integration, medical sales product catalog. Integration to new QAD ERP. Client Exactec, Gainesville FL.  Zebra bar coding, warehouse physical inventory cycle / annual counts, Computer hardware and peripherals product catalog. Integration to new SAP R3 and FI for 30,000-foot warehouse. Client GATX, Tampa FL  Expert Account management for clients in commercial leasing, medical and textile manufacturing, magazine publishing, commercial real estate, golf course management and ISP.  Packaged Solutions included SAP R3 and FI, QAD MFG/Pro, MRP, Great Plains Dynamics, Siebel Front Office  HR including interviews, time reporting, reviews, mentoring of client ops & dev team members.  Technical writer for warehouse & accounting office enduser manuals and software documentation  Business analyst for Process improvement reengineering eengagements:  Expertly managed Process Improvement and Inventory Automations for warehouse & manufacturing from manual systems  Expertly managed formal ERP software selection using detailed Software selection methodology leading to client GATX purchase of QAD ERP and Salesforce CRM systems.  Expertly managed lead to Quote and then Firm Customer Order automation to Siebel and Salesforce  Successfully conducted Sales Team interviews leading to new online product catalog Integration to PeopleSoft Financials  Expertly managed the relocation a sports management organization from Manassas VA to Miami FL

 Product owner and Development Team Lead  ten developers and dba’s,  design and implement integration: financial report writing, A/R, A//P, invoicing, Sales Order management, Inventory management, Salesforce CRM integration.  Mentor and train software team developers in financial and distribution business rules  Application Release manager for Financials, Distribution and Manufacturing modules.  Technical writer for Financials and Distribution ERP modules enduser manuals and software documentation  Formal enduser software training in Financials and Distribution ERP modules  Implementation manager, Financial and distribution  Manage development and integration for PowerCerv logistics and finance application suites  Process Improvement and Inventory Automations for warehouse & manufacturing from manual systems  Manage & mentor warehouse automation to Zebra barcoding & hardware, Sales team product catalog for metal heating and air conditioning, for client’s 1st automated inventory  client enhancement change orders Including Sales team do you migration, MRP integration, design, development and deployment  formal presale / Preproduction software demonstrations  Formal enduser software training Financials and distribution modules  RFI responses  HR including interviews, time reporting, reviews, mentoring of dev team members.