Experience• Delivered hands-on technical support to end users, diagnosing and resolving hardware, software, and network issues.• Managed IT asset inventory and maintained records of equipment and software licenses.• Provided troubleshooting and support for desktops within a Windows Active Directory domain, handling login issues, group policy settings, and domain-related challenges.• Assisted in configuring and managing basic networking concepts such as VLANs, IP addressing, DNS, and DHCP settings.• Utilized IT tools and software to provide remote desktop support, manage tickets, and maintain antivirus systems.• Installed, upgraded, and troubleshooted computers, peripheral devices, and other IT equipment according to users' needs.• Demonstrated excellent communication skills by providing clear and effective support to non-technical users in English.• Worked collaboratively with the IT department, contributing to team efforts in maintaining system efficiency.Technical Skills• Troubleshooting: Hardware, software, and network issue diagnosis and resolution.• Operating Systems: Proficient with Windows and macOS environments.• Desktop Support: Managing desktops in a Windows Active Directory domain.• Networking Knowledge: Understanding of VLANs, IP addressing, Static/DHCP settings, DNS, and Wi-Fi troubleshooting with MAC filtering.• IT Tools: Experience with MS Office, Google Chrome, remote desktop tools, ticketing systems, and antivirus software.• Hardware Support: Installing, upgrading, and troubleshooting computers and peripheral devices.• Virtual Desktop Infrastructure (VDI): Knowledge (a plus)Non-Technical Skills• Customer Service: Excellent communication skills, capable of providing effective support to non-technical users.• Time Management: Ability to prioritize and manage tasks efficiently, especially in fast-paced environments.• Team Collaboration: Strong team player, willing to learn and work collaboratively with IT colleagues and departments