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John Dyer is listed as Global Operations & Compliance / Risk Executive | Financial Services | Digital Transformation & Process Automation | Customer Experience Leader | Board Member at Worldpay, based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for John Dyer.
John Dyer previously worked as Senior Vice President, Head of Global Customer Due Diligence at Worldpay and Board Member at Junior Achievement- Rocky Mountain, Inc.. John Dyer holds Bachelor Of Science - Bs, Law Enforcement And Justice Administration from Western Illinois University.
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Global operations and compliance/risk executive with over 20 years of experience between the largest U.S. bank and one of the major money transfer businesses in the world. Establishes compliance targets and operations strategy with close alignment and communication with C-Suite, Executive Leadership Team, and Board of Directors. Prepares organizations for growth through digital readiness and building a strong culture of risk management that drives profitability. Consistently drives organizational transformation by redesigning processes, deploying automation, and expanding customer self-service technology solutions. Drive financial discipline and operations excellence while reducing costs by ~$40M to support the business with the lowest cost per transaction.Leverages expertise across operations, risk, and compliance to deliver an end-to-end customer journey that is both a great experience and compliant by working cross-functionally with product, marketing, data, and technology teams. Leading a customer first focus culture in partnership with these teams to improve the customer experience by reducing call volume by 35%, improving customer conversion, revenue, retention, and raising customer satisfaction scores to the highest level.
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Cincinnati, Ohio, Us
Developing the go-forward transformation strategy and plan, partnering closing with Business Operations, Compliance, Product, and Technology, to build a best-in-class customer due diligence program.
Denver, Co, Us
Led strategic direction of Global Support of ~5,000 team members for back-office operations, customer service contact centers (BPO), digital payment & risk operations, complaint management, Robotics Center of Excellence, settlement operations, consumer fraud prevention, collections, and compliance operations. Oversaw the company’s global shared service centers in Lithuania, Costa Rica, and Philippines.
Denver, Co, Us
Established and oversaw execution of compliance objectives and targets. Managed the company's compliance related settlements through closure and led global compliance teams consisting of Financial Crimes Compliance Operations, Fraud Risk Management Investigations, Consumer Protection Compliance, and Compliance Project Management Office.
Denver, Co, Us
Hired to restructure the compliance operations organization and reset the long-term strategy for the function while ensuring a strong culture of compliance and operational excellence. Core functions included Global Due Diligence, Global AML Investigations & SAR Reporting, Global Sanctions & Interdictions Operations, and Know Your Customer Operations.
New York, Ny, Us
Led team of AML investigators and compliance managers supporting the Consumer Banking, Credit Card, Merchant Services, Mortgage Banking, Auto, and Student Finance business units. Developed transaction monitoring strategies targeting human trafficking, bulk cash, and human smuggling. Implemented best practices, technology, and proactive changes to adapt to the changing banking landscape.
New York, Ny, Us
Re-designed end-to-end process for gathering due diligence from Private Client Services’ customers by integrating the process into the onboarding platform. Established fraud prevention escalation procedures for the front office to use to protect customers and company from fraud.
New York, Ny, Us
Managed a team of investigators conducting high-risk and complex money laundering and terrorist financing investigations.
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John Dyer works for Worldpay.
John Dyer is listed as Global Operations & Compliance / Risk Executive | Financial Services | Digital Transformation & Process Automation | Customer Experience Leader | Board Member at Worldpay.
John Dyer is based in Denver, Colorado, United States while working with Worldpay.
John Dyer has worked for Worldpay, Junior Achievement- Rocky Mountain, Inc., Western Union, Jpmorgan Chase & Co., and Bank One.
You can use AeroLeads to view verified contact signals for John Dyer at Worldpay, including work email, phone, and LinkedIn data when available.
John Dyer holds Bachelor Of Science - Bs, Law Enforcement And Justice Administration from Western Illinois University.
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