Global operations and compliance/risk executive with over 20 years of experience between the largest U.S. bank and one of the major money transfer businesses in the world. Establishes compliance targets and operations strategy with close alignment and communication with C-Suite, Executive Leadership Team, and Board of Directors. Prepares organizations for growth through digital readiness and building a strong culture of risk management that drives profitability. Consistently drives organizational transformation by redesigning processes, deploying automation, and expanding customer self-service technology solutions. Drive financial discipline and operations excellence while reducing costs by ~$40M to support the business with the lowest cost per transaction.Leverages expertise across operations, risk, and compliance to deliver an end-to-end customer journey that is both a great experience and compliant by working cross-functionally with product, marketing, data, and technology teams. Leading a customer first focus culture in partnership with these teams to improve the customer experience by reducing call volume by 35%, improving customer conversion, revenue, retention, and raising customer satisfaction scores to the highest level.