John Williams Email & Phone Number

Raleigh-Durham, North Carolina Area

My responsibilities include: -Review the quotation requests for technical feasibility, business concerns, as well as hardware and software capabilities. -Convert Request for Quote (RFQ) and Request for Proposal (RFP) bids from customer into sales leads for sales reps via paperwork completion and approval from all levels of management. -Create, revise, and review multimillion dollar quotations for instruments, service, and parts for sales representatives, order entry, and customers… Show more My responsibilities include: -Review the quotation requests for technical feasibility, business concerns, as well as hardware and software capabilities. -Convert Request for Quote (RFQ) and Request for Proposal (RFP) bids from customer into sales leads for sales reps via paperwork completion and approval from all levels of management. -Create, revise, and review multimillion dollar quotations for instruments, service, and parts for sales representatives, order entry, and customers. -Communicate quote status, revisions, or inaccuracies with sales team and provide feedback in a timely manner. -Configure medical device instruments according to industry standards using web quoting tool in SAP R3 . -Maintain detailed customer account records through CRM database in SAP R3. -Troubleshoot assistance for the SAP CRM R/3 modules.-Contact knowledge experts and spearhead the creation of customer specific price lists upon request-Ensure the appropriate discounts are being applied to the quotation documents-Update, maintain and train Tecan US personnel on the field based quoting tool-Serve as primary point person for the Customer Touch Points Program by emailing order acknowledgement letters and coordinating liquid handling site survey communication, resulting in an improved instrument delivery process. -Follow up and provide ongoing dialog and responses to Sales representatives and customers relating to the quotation requests, proposals or bids in process.-Responsible for facilitating communication and coordinating solutions for both internal and external Sales Support Helpdesk inquires.-Locating and providing feedback inquires related to order status, stock, configurations of serial numbers, SAP documentation, credit assessments and other activities related to the Sales Support Helpdesk.-Submit completed CER forms when required to complete the technical feasibility of a specific quotation document for proposal. Show less

My responsibilities included:-Participate in the sales process by accurately processing sales orders using SAP R3 for customers in US and Latin America.-Oversee customer accounts, which entailed creating new accounts, records, and updating existing files.-Assist with inquiries from customers regarding order status, shipping date, and price and availability for inventory.-Trained co-workers who assisted with operations on accounts in my assigned territory. -Worked with… Show more My responsibilities included:-Participate in the sales process by accurately processing sales orders using SAP R3 for customers in US and Latin America.-Oversee customer accounts, which entailed creating new accounts, records, and updating existing files.-Assist with inquiries from customers regarding order status, shipping date, and price and availability for inventory.-Trained co-workers who assisted with operations on accounts in my assigned territory. -Worked with logistics team to ensure accurate entry of orders, timely delivery of good, and customs operations, and accurate records for all Latin American customers. -Managed our loaner instrument inventory, by check ware bouts of loaner instruments and ensuring that they were returned to us from customers within agreed upon timeframe after their instruments were repaired. Show less