John Williams Email & Phone Number

Us

Network across company business units to create and support quality programs that provide high quality & timely delivery to customers.Set supplier SOW performance criteria. Work with suppliers on quality improvements and corrective actions.Development and support of off-shore offices. Includes training, coaching, troubleshooting, and continuous improvement. Calculate and report monthly quality and timeliness metric results. Present results to Operations & Content Development stakeholders and highlight improvement opportunities.Acted as Business Owner in creation of a web-based quality tracking system. Provided technical requirement, performed testing, and provided user training. Tool use resulted in significant efficiency for QC/QA processes and reporting. Participate in Agile process, provide admin services, and perform User Acceptance Testing.

Newark Nj

Collaborated with Share Services, Content Operations, and Global Sourcing teams to develop supplier quality and turnaround metrics. Analyzed metrics to identify error trends and drive improvements.Developed PeopleSoft project time reports and trained stakeholders to use. Worked with Engineering to create a new PeopleSoft process for loading hundreds of time tracking project types.

Albany, New York

Management of QA Engineers in test of software products. Creation of a call center to successfully provide 2nd level technical supportProvided technical phone support and training to customers Lead Quality Engineer for manufacturing plant's successful achievement of ISO-9002 registration.Implemented SPC process monitoring equipment.Provided manufacturing process improvements through Design-of-Experiments (DOEs) Supervised system test engineers in environmental testing of radar systems.