Spearheaded customer advocacy and success, working directly with clients to solve needs. Outperformed metrics and OKRs, consistently placing in the highest rankings amongst CSMs. Hand-picked to support the digital scale team. ✅ Proactively identified trends and themes to develop strategies for mitigating risks within the department, participating in continuous improvement initiatives to enhance outcomes.✅ Developed and optimized robust investigation standards and disciplinary matrices, ensuring transparency, objectivity, and consistency across the department.✅ Maintained oversight and accountability for the investigation case management system, consistently enhancing efficiency and effectiveness to drive resolution of cases.✅ Oversaw 30-35 cases at a time, leveraging time management, investigative prowess, and multitasking prioritization.✅ Conducted confidential and timely internal investigations into various violations of internal policies, including discrimination, harassment, and retaliation, resulting in comprehensive reports and outcomes.✅ Assisted in the investigation and resolution of various workplace concerns, ensuring fair and consistent treatment of all employees and alignment with key stakeholders to reach consensus.✅ Continually recognized as a prominent servant leader within the department, maintaining open-door communication and approachability to lead by example.✅ Maintained meticulous details and notes pertaining to each case, ensuring seamless transitions and efficient case management.✅ Effectively supervised multiple junior officers and engaged in mentorship/coaching to help develop critical professional skills to ensure alignment and career success for better departmental operations.✅ Supervised 12-15 officers each shift, ensuring the adequate delineation of duties and execution of goals.✅ Collaborated with multiple divisions throughout the city.✅ Served as President of the Clovis Police Officer’s Association for 4 years.