John Willow Email & Phone Number

Clovis, Ca, Us

Clovis, California, United States

Spearheaded customer advocacy and success, working directly with clients to solve needs. Outperformed metrics and OKRs, consistently placing in the highest rankings amongst CSMs. Hand-picked to support the digital scale team. ✅ Proactively identified trends and themes to develop strategies for mitigating risks within the department, participating in continuous improvement initiatives to enhance outcomes.✅ Developed and optimized robust investigation standards and disciplinary matrices, ensuring transparency, objectivity, and consistency across the department.✅ Maintained oversight and accountability for the investigation case management system, consistently enhancing efficiency and effectiveness to drive resolution of cases.✅ Oversaw 30-35 cases at a time, leveraging time management, investigative prowess, and multitasking prioritization.✅ Conducted confidential and timely internal investigations into various violations of internal policies, including discrimination, harassment, and retaliation, resulting in comprehensive reports and outcomes.✅ Assisted in the investigation and resolution of various workplace concerns, ensuring fair and consistent treatment of all employees and alignment with key stakeholders to reach consensus.✅ Continually recognized as a prominent servant leader within the department, maintaining open-door communication and approachability to lead by example.✅ Maintained meticulous details and notes pertaining to each case, ensuring seamless transitions and efficient case management.✅ Effectively supervised multiple junior officers and engaged in mentorship/coaching to help develop critical professional skills to ensure alignment and career success for better departmental operations.✅ Supervised 12-15 officers each shift, ensuring the adequate delineation of duties and execution of goals.✅ Collaborated with multiple divisions throughout the city.✅ Served as President of the Clovis Police Officer’s Association for 4 years.

Master Of Arts (M.A.), Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), Business Administration And Management, General