Overview of Accomplishment• Project – Section 508/Accessibility Subject Matter Expert• Project – Lead service delivory team to develop a series of Intellectual Properties to support customer service deliveries • Project – Provided consultive support for client’s development of a Section 508/Accessability Lab to support users with varying disabilities.• Project - Operations oversight of Farm Credit of Texas mobile banking CRM application• Project - Operations and support management of the EPA’s migration to O365• Project - Managed assessment and implementation of EPA support response (Helpdesk) processes to support the new Cloud infrastructure.• Project - Coordinated Microsoft’s Emergency Response activity in support of King Gold Mine disaster• Project - Lead team to deploy SCOM/SCCM for EPA, FCB TX, CoBank• Business Development – Successfully negotiated 102% increase in services for the EPA representing 5 years of 30%+ of account growth across my entire account space.• Internal accomplishments – Promote Coordinate Accessibility/Sec 508 activity & Education for PubSec organization• Internal accomplishments – Oversee onboarding activities for new TAM team members.Sr Customer Success Account Manager (CSAM) duties include Identifying and removing technical blocker to the successful deployment and operations customer complex systems. This includes managing and coordinating operational improvements projects and technical support for large government clients. Most recent accounts consist of the U.S. House of Representatives, Architect of the Capital, Environmental Protection Agency, and National Archives and Records Administration. Lead a team of Premier Field Engineers for each client. Serve as Project Manager for projects of consultants for Microsoft Consulting Services (MCS).

As a Senior Associate/Project Manager, responsible for managing projects in the Information Security and Network Management areas. Managed several projects (Dollar value $15,000,000) to review the security components of major application and network support systems. Oversaw the technical design, implementation, and operational management of network systems. Planned, designed and supervised the implementation of fifteen local area networks. Managed a staff of 18 engineers and technical analysts, mostly Abacus staff but with some subcontractor staff. Other Projects/Responsibilities• Worked with the sales organization to develop and implement marketing strategies. Worked with the proposal teams to assist in writing responses to RFPs and information requests.  For the General Services Administration (GSA) Public Buildings Service (PBS), designed implemented, and managed network architecture to support a national distributed database.• For the Department of Veteran Affairs, led a technical team to diagnose, recommend and implement solutions to several infrastructure related problems. • For the U.S. Air Force Air Mobility Command, as a Senior Network Systems Engineer, helped develop a long-term network strategy