- Responsible for translating SME customer needs from various sources (i.e customer research and feedback, marketing & data analysis, stakeholder requirements and strategic priorities) into a vision for the product scrum team Creates, owns and refines a prioritised backlog and release roadmap that represents the business visionCreates, evolves and delivers new, innovative and engaging propositions that drive customer engagement, self-service behaviour and customer advocacy Acts as the main customer advocate within scrum team deliveryDrive the Customer Experience of digital propositions working with the UX teamCreates and delivers new digital propositions within assigned projects or wider bank programmes or scrums

• Deliver business and technical solutions that meet business needs within an Agile Scrum team environment• Undertake research, define and agree design options which meet business functional and non-functional requirements for the Bank's business banking mobile app• Collaborate with key stakeholders to define user stories, develop the product backlog and lead on agile ceremonies• Provide support to the effective definition, planning, control and delivery of initiatives to help achieve agreed project outcomes • Define, plan, direct and deliver initiatives within agreed time, cost and quality parameters, delivering benefits for customers • Ensure appropriate adherence to all necessary governance, financial, risk and stakeholder management frameworks, representing and championing the best interests of customers • Undertake and manage business impact assessments and readiness activities to delivery the chosen solution • Lead and task manage other Business Analysts within the team• Define new approaches and ways of working to support the continued development of the team• Support the Product Owner in all aspects of planning, shaping and delivering the product roadmap • Undertake and manage business readiness activities to ensure the smooth delivery of the chosen solution

Experienced Senior Business Analyst operating in the North West and specialising in the banking sector, well versed in Waterfall and Agile methodologies, currently available for opportunities immediately

• Investigate and facilitate the generation of business and technical solutions that meet business needs • Undertake research, define and agree design options which meet business functional and non-functional requirements • Undertake and manage the identification and documentation of business requirements • Provide support to the effective definition, planning, control and delivery of projects to help achieve agreed project outcomes • Define, plan, direct and deliver one or more project workstreams within agreed time, cost and quality parameters, delivering benefits for customers • Ensure appropriate adherence to all necessary governance, financial, risk and stakeholder management frameworks, representing and championing the best interests of customers • Undertake and manage business impact assessments and readiness activities to delivery the chosen solution • Manage one or more workstreams within a project • Support a Project Manager in the management of a project • Undertake and manage business readiness activities to ensure the smooth delivery of the chosen solution

• Scope, shape, evaluate and design relevant project working with business, IT and TTT representatives, providing expert advice to ensure the optimum solution and processes are delivered in the most timely and efficient manner available;• Define, agree and prioritise functional and non-functional requirements which align to the target operating model and stakeholder needs;• Map As-Is and To-Be processes, identify data requirements and flows of data, evaluate system and business impact in terms of people, processes and procedures and timings in order to calculate the costs and benefits of delivering the change;• Define 'work packages' required to support each change initiative with the business Sponsor, identify any potential issues, risks or dependencies that will feed into the project planning process;• Act as the central authority/centre of excellence for Business Change and process redesign, providing advice and expertise to the business; • Support the Project Manager with the proving of benefits realisation following the implementation of change impacting business processes, practices and/or procedures, including data production, reviewing of processes and collation of feedback;• Contribute to the construction of financial models, cost/benefit assessments and/or business cases to support the recommended change as appropriate and identify and implement the necessary mechanism(s) to monitor actual performance against projected benefits;• Produce key documentation to support the change lifecycle as required;• Identify, propose and champion new and improved Business Analysis methods, tools and techniques to be adopted within the team;• Support the development of colleagues (e.g. coach, support, use previous experience, share useful information)

• Investigate and facilitate the generation of business and technical solutions that meet business needs • Undertake research, define and agree design options which meet business functional and non-functional requirements• Undertake and manage the identification and documentation of business requirements• Provide support to the effective definition, planning, control and delivery of projects to help achieve agreed project outcomes • Define, plan, direct and deliver one or more project workstreams within agreed time, cost and quality parameters, delivering benefits for customers• Ensure appropriate adherence to all necessary governance, financial, risk and stakeholder management frameworks, representing and championing the best interests of customers • Undertake and manage business impact assessments and readiness activities to delivery the chosen solution • Manage one or more workstreams within a project• Support a Project Manager in the management of a project• Undertake and manage business readiness activities to ensure the smooth delivery of the chosen solution • Coach and develop other team members to deliver agreed business (and personal) objectives and solutions to CFS, regulatory and legal standards

• Produce departmental Business Cases for process improvement programmes• Work on large change programmes with the aim re-engineering processes• Elicite and document business requirements• Research industry best practice and present information• Identify appropriate solutions that provide the organisation with both efficiency and cost savings• Use methodologies such as ‘Lean’ to redesign key business processes• Liaise with management and staff at all levels to produce process maps of business areas which adhere to mapping standards• Support the use of Enterprise Architect and mapping standards in the organisation• Designing and implementing new process controls in the format of balance scorecards

• Assist customers will all aspects of the various forms of Pension claim• Manage customer enquiries made over the phone• Manage work-flows and all problem claim cases in accordance with third-party organisations• Act as a Business Analyst on a large scale system development project to create a new policy claims system• Meet with business stakeholders to document and map business processes