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Verizon Wireless is a telecommunications company offering wireless products and services and is the second-largest wireless carrier in the United States.District Manager, Consumer Group, 2019 – 2021District Manager, Retail Sales, 2015 – 2019District Manager, National Distribution, 2011 – 2015I oversaw the sales and operational activities of three separate zones across the Upstate New York region encompassing the development and execution of a strategic plan, marketing, business development, customer service and retention, employee engagement, succession planning, and P&L administration; supervised 12 direct reports and managed 150 team members with a focus on training and development. Facilitated the opening of new retail locations; served as the organizational representative with the Chamber of Commerce; fostered key relationships and partnerships.My successes included:• Consistently exceeded sales, service, and revenue goals through effective growth strategies and development of new programs and processes; created sales recognition programs (adopted company-wide).• Key member with navigating the organization through the pandemic crisis without interruption; designed systematic and behavioral processes and procedures; facilitated the Work From Home process.• Increased customer satisfaction and retention; implemented process improvements and facilitated staff training on account management and service.• Enhanced operational efficiencies; developed and improved policies and processes.• Raised employee fulfillment; built optimal team cultures and implemented a recognition program.• Recognized with the “Thrive Winner” Award for Top Senior Management Leaders in the Northeast Area (2020) and “Winner’s Circle” Awards (2012, 2014, 2015, 2019).• Designed and conducted leadership training programs.• Developed team members into leadership roles through coaching and mentoring; designed and established a region-wide Leadership/Mentor Program.

Associate Director, Business Sales, 2010 – 2011Manager of National Distribution, Verizon Business, 2009 – 2010I collaborated with Executive Leadership (President and Channel Directors) and created a new business sales channel; led the daily operations of Small Business for Retail and Indirect in the Upstate New York region with responsibility for the coordination of strategic plan and priorities, sales and marketing, business development, customer service, succession planning, performance management, and budgeting and forecasting. Supervised 20 direct reports with the management of 900 team members including 79 retail locations and 200 agent locations; built client relationships.Key accomplishments included:• Successfully led Upstate New York to a #1 national ranking in YOY growth and a #2 national ranking with small business percent to growth; designed a Business Development Program to increase sales and developed sales leaders into business leaders; created a Small Business Playbook: training program on the introduction of selling to business customers• Recognized with the “Winner’s Circle” Award (2011).

Acting District Manager, 2008 – 2009Floating General Manager, 2008 – 2008I managed retail store operations including sales and marketing strategies, business development, customer service, inventory management, and budgeting and forecasting; supervised 14 direct reports with the management of 200 team members involving employee relations, sales training, and performance management. My achievements included:• Generated significant new revenue; attained a key account with New York State.• Optimized operational proficiencies; streamlined processes and implemented best practices.• Recognized with “Winner’s Circle” Awards (2008, 2009).