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John Wolf is a Vice President, Global Cisco & Google Practice at TTEC Digital.
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Vice President, Global Cisco & Google PracticeTtec Digital Jun 2023 - PresentAustin, TxResponsible for driving the growth of TTEC Digital’s Cisco and Google technology practice, specializing in design and delivery of AI enabled Customer Experiences (CX). The organization includes the architecture, design, engineering, operations and customer support functions associated with today’s top Contact Center technologies. The team spans the globe, providing around the clock access to experts in these and more technologies.
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Vice President Of Global OperationsTtec Digital Jun 2016 - Jun 2023Austin, TexasResponsible for driving the profitability of TTEC Digital’s Cloud and Managed Services “Day2” support organization providing Support Services for Premise and Cloud based accounts. The organization includes the architecture, design, engineering, operations and customer support functions associated with a multitude of offerings aligned to today’s top Contact Center technologies including Genesys, Cisco, Amazon, Microsoft, Google, Verint, and Calabrio. The team spans the globe, providing around the clock access to experts in these and more technologies.
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Vice President Business DevelopmentEloyalty, A Teletech Company Mar 2012 - Jun 2016Austin, Texas AreaDrive new business for clients looking to enhance their Customer's Experience interacting with their organization via technology solutions in the Contact Center space. Specialization in both premise and cloud based applications related to multi-channel ACD, IVR, PBX, Workforce Management, Quality Management and CRM. eLoyalty deploys industry leading tools such as Cisco Unified Communications and Salesforce.com Territory covers Texas, Oklahoma, Louisiana and Arkansas. -
Vice President, Solutions EngineeringEloyalty Nov 2008 - Mar 2012Austin, Texas AreaManage team of Solutions Engineering focused on design of Cisco Unified Collaboration Contact Center platforms (Cisco CCBU) - for both customer premise / customer owned solutions as well as turn-key hosted contact center solutions. Responsible for creating solutions for US based accounts. Drive relationship with key individuals in the Cisco Contact Center Business Unit, as well as at key accounts for eLoyalty.
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Sr PrincipalEloyalty Feb 2000 - Nov 2008Responsible for all aspects of account activity, including driving new sales opportunities, revenue forecasting, resource staffing, project delivery and management of installed client base. Responsible for overall account profitability and gross margin. Maintain relationships with client's executive staff and decision makers. Account primarily purchases Contact Center technology and managed services.
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Contact Center ManagerApple Nov 1998 - Feb 2000Austin, TexasManaged Technical Support team of 300 Level 1 and Level 2 support engineers; team consisted of 11 supervisors each managing groups of 20+ technical support engineers. Responsible for adherence to budget, Customer Satisfaction, First Call Resolution, Service Levels, Attrition (employee satisfaction), Escalation turn around time and Agent productivity metrics such as Utilization rates, Calls per agent and Quality (technical ability, procedure adherence and customer service measure).
Frequently Asked Questions about John Wolf
What company does John Wolf work for?
John Wolf works for Ttec Digital
What is John Wolf's role at the current company?
John Wolf's current role is Vice President, Global Cisco & Google Practice.
What is John Wolf's email address?
John Wolf's email address is jo****@****lty.com
What is John Wolf's direct phone number?
John Wolf's direct phone number is +151222*****
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John Wolf
Founder Of Wolf Pack Coaching & Consulting | Executive Health Coaching, Business Consulting & Community LeadershipBoerne, Tx3onnit.com, gmail.com, onnit.com1 +183123XXXXX
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