John Wolfe Email & Phone Number

Madison, Wisconsin Area

-Addresses incoming tickets and phone-calls concerning break-fix issues on a country-wide network of DAS devices and optical fiber.-Performs remote troubleshooting on a variety of DAS an Optical network devices.-Communicates with both customers and service providers to resolve network issues that develop.

Madison, Wisconsin Area

• Served as a "front line" first-tier helpdesk analyst to help callers experiencing simple and common technical issues, and triaging issues requiring more dedicated work to address.• Helped maintain internal knowledge base for service desk team, adding, revising, and reformatting numerous process and information articles about systems we support.• Maintained and supported audio-visual equipment in the building; recently completed a project to replace old projectors in frequently-used conference rooms with a new large-display setup.

Madison, Wisconsin Area

•Worked on Hospital Billing R&D team as web and database developer.•Worked heavily on re-writing old Visual Basic code as web code, as part of the company-wide initiative to transition all patient-facing code to web. In particular, I helped transition the Hospital Account Summary and Proration Review activities to web.•Aided Professional Billing team in adding occupational health support to the Enterprise Billing module, including the addition of new Hospital Billing properties for client accounts, and updating visuals in hospital account maintenance to support the new account type.•Investigated, designed, and developed fixes for numerous pre-existing software bugs, both internally and customer reported.•Worked primarily in Web, .NET and M database code, alongside semi-frequent Visual Basic development as part of bug fixes.

Verona, Wi

On Healthy Planet team (at the time a part of Ambulatory) developing a prototype for a patient-facing IVR phone-communication system.