John Woolf Email & Phone Number

Service Delivery Management – Focus on customer experience (by continuing to simplify, automate, and optimize key service areas; Deliver critical service performance for all service areas (e.g., SLA, Compliance) and expand service quality program; Lead with a continuous improvement mindset (process ex., process mining) to deliver productivity commitments and reinvestment in our capabilities.Initially, functioned as primary SCS liaison to coordinating initial eMC Launch and recruiting lead in NJ/PA and Tampa regions. Lead effort to stand up SCS at the Tampa Service Center including recruiting, interviewing and hiring staff as well as serving as people manager for the SCS Tampa team.Support lead in Global Services Procurement across multiple categories including Pharm Marketing (Professional Education, Global Strategic Insights, Marketing Operations, Agencies, Sales and Distributor Services) Business Services (Consulting, HR Services, Travel Meeting and Events) and R&D (Research and Clinical Development).

New York, Ny, Us

Conducting detailed analysis of Production Quality Management Operations organization; introducing improvements in communications, real estate planning, employee engagement and training. Oversee ongoing analysis of workforce strategy, resource allocation and real estate planning resulting in a more streamlined support model at 15% annual cost reduction.  Provide day to day support managing project and budget tracking exercises throughout the Global Wealth Management organization. Develop, implement and track strategic plans for employee learning and development. Establish communications platforms promoting information sharing and collaboration.

New York, Ny, Us

Responsible for establishing priorities and strategic roadmap for Core Technologies and Solutions horizontal services supporting Global Wealth Management Technology CIO organizations.  Established strategic priorities and roadmap for delivery of $300MM in annual infrastructure. Applied standard audit assessments to ensure 100% compliance with all internal risk and compliance and external regulatory mandates. Built resilient on-shore/off-shore staffing model to provide 24x7 support while reducing headcount from 45 to 30.

New York, Ny, Us

Led Program Management Office staff of 15 Project Managers supporting Integrated Voice Recognition and Call Center Technologies aligned with Global Wealth Management Technology business partners. Instituted program management best practices across multiple teams in Global Wealth Management Technology. Defined process for workflow driven project initiation and financial management.  Aligned 10 to 15 Project Managers to follow centralized PMO structure. Develop, implement and track strategic plans for employee learning and development.

Primary liaison for Global Wealth Management Technology aligned with multiple business units to establish good working relationships, set expectations and drive results.  Created deployment plans for centralized client and account data product, Client Data Hub, serving as primary Client data repository for all internal and Client facing platforms.  Exceeded firm standards for Business Continuity Planning, C&R testing and Supply Chain Management. Orchestrated deployment planning and release management procedures.

New York, Ny, Us

As direct report to CIO, responsible for management of all development, production support and maintenance of mission critical applications for multiple profit centers.  Established Sr. Management communications routines including business requirements, project and financial status reporting and risk management. Assumed Lead Program Management responsibilities for key consolidation projects as a result of AIG takeover of the American General Financial Group. Functioned as the primary client contact for coordination of strategic planning, project prioritization, status reporting, risk management, budget analysis, deployment and execution.

Primary client contact for quality of services, resource commitment, and monitoring critical path and schedule. Manage multiple projects and administer project teams. Create project plans in MS Project, administer team, and track progress against schedules and report status. Facilitate/lead meetings. Negotiate: change orders, scope, controls, and risk

Engagement Manager. On Assignment at State of NJ Division of Motor Vehicles Paragon Computer Professionals, Inc.Primary contact with client and functional customers. Managed 13 technical staff for 1½ year Y2K assignment

AVP/Account Manager Project Manager. Identify business needs, facilitated projects, and resolve issues. Technical Advisor at Corporate and subsidiary levels for strategic IT planning. Facilitate all phases of project life cycle. Defined objectives, engage appropriate resources, specified requirements, examined H/W, N/W, S/W, and architecture options.

Ba, Business Administration

Diploma, College Prep