John Woolfenden Email & Phone Number

England, United Kingdom

Lichfield

Fronting a revamped, scheduling team that works in tandem with the internal account managers to efficiently co-ordinate installation teams to be on site at the right time. In addition, driving innovation into the business with frontier planning features and slick automation to create a smooth wardrobe journey for all concerned.

Caerphilly, Wales

• The senior planner responsible for the accurate and financially efficient delivery of utilities work for a start-up business, which is going through rapid growth.• Created the resource diary that converts as a work-forecast model.• Deliver M.I. and analysis to senior management on resource-planning capacity.

Birmingham, United Kingdom

Managed a team of 10 agents within the call-centre, FNOL section and complaints section of the business. This newly formed department had the primary function of delivering a positive perception of the company to clients. This role helped develop my WFM skills inside a call-centre. The results of this development were reflected in 89.9% of calls in January being handled within 20 seconds - the highest figure recorded in over 12 months at the company.

Birmingham, United Kingdom

• Managed the scheduling department (8 FTE) through a phased programme of increasing the volume of work into the field, tackling an inherited, high WIP and delivering a BAU position for the re-structuring of workflow in December.• Successfully achieved this by doubling conversion of jobs held in WIP to the diary from 21.79% (September 1st) to 43.85% (December 1st).• Mitigated risk by installing control functions, for example: chairing daily meetings with regional managers; tracking workflow and incident trends and undertaking quality audits on the team.• Performance managed the department with one to ones and team briefs to drive self-improvement for personnel & to understand team morale.

Birmingham

• Overseeing the planning of drainage and water-supply work across a minimum of eighty crews • Manage the department in the National Planning Manager’s absence. These delegated responsibilities included:1. Point of escalation for any customer or operational queries. 2. Making strategic decisions relating to regional workflow disparities.3. Delivering and discussing work forecasts, revenue and profit updates in meetings with directors and regional managers. 4. Ensuring the department is on top of WIP and SLA tasks.• Managing key accounts with stakeholders as point of contact for insurance clients, loss-adjusters, housing associations and subcontractors.• Raising purchase orders and assisting Accounts with P&L query log

Shirley, West Midlands

Responsibilities included:• Managing the reception area; greeting and attending to visitors and maintaining office systems and inputting membership data.• Training and supervising volunteers and new members of staff.• Adding value to the Company; I scripted a new business system on Excel with applicable formulas and graphs. This has now replaced the original data system and has been used at Centres across the West Midlands.

Birmingham, United Kingdom

Duties included writing a conservation proposal and following this through by overseeing and delegating to other volunteers. The public commented favourably on the work carried out.