John Workman Email & Phone Number

Washington, DC, US

Washington, DC, US

• Oversee and act as general manager of international advisory services and research division, including product, client success, account management, and sales
• Explore new international markets and develop country-specific subject matter expertise
• Prioritize new geographies for expansion and create tailored, market-ready advisory products
• Direct service strategy for existing clients in Canada, UK, Europe, Hong Kong, and Australia
• Develop client-ready deliverables for different international audiences, distilling complex information from across global higher education into actionable, replicable guidance for executive clients
• Serve as content expert and EAB ambassador at international conferences and one-on-one client and sales interactions

Washington, DC, US

• Owned pool of 350+ clients and $20 million in annual revenue, executing against renewal, sales, and utilization goals
• Crafted short- and long-term client service strategy, leveraging past utilization data to identify and drive most impactful services
• Supervised team of Strategic Leaders, guiding development of client service plans and effective management of client pools
• Identified and closed best cross-sell and growth opportunities in client pool
• Served as executive sponsor and relationship manager for largest-spend and growth clients

Washington, DC, US

• Led three advisory and research products that provide strategic guidance to higher education CFOs, COOs, and CROs
• Launched new product for college and university Facilities leaders, adding 150 clients and more than $4 million in revenue in the first two years
• Supervised multiple projects teams totaling 15-20 staff through project conception, work planning, quantitative analyses, insight generation, and delivery of results to executive clients
• Diagnosed and developed new services around unmet client needs
• Designed sales strategy for products, including designing sales collateral, crafting competitive positioning for current and upcoming resources, and training sales staff
• Communicated goals, needs, and performance of products to internal cross-functional teams of senior leadership, account managers, sales, marketing, and IT

Washington, District Of Columbia, US

• Directed day-to-day operations of best-practice research and consulting offering for hospital and health system chief HR officers
• Supervised project teams of two to six researchers to assess impact of potential regulatory shifts, funding changes, and emerging industry trends
• Strategized with and supported commercial staff in securing challenging renewals and sales
• Presented recommendations and implementation guidance to clients in webinars and in-person sessions
• Oversaw all client deliverables including strategy reports, implementation guides, benchmarking data, and diagnostic tools
• Tailored client deliverables to web and email platforms in order to increase client engagement and web utilization

Washington, District Of Columbia, US

• Led six-month consulting projects for healthcare clients, diagnosing key challenges and crafting actionable guidance
• Directed teams of two to four analysts, owning project management and staff development
• Authored final strategy reports and data analyses to share with clients, designing graphics and authoring text
• Conducted consultative conversations with executive clients

Doctor Of Philosophy (Phd), Mathematics

Master Of Science (Ms), Mathematics

Bachelor Of Science (Bs), Mathematics