• Oversee and act as general manager of international advisory services and research division, including product, client success, account management, and sales• Explore new international markets and develop country-specific subject matter expertise• Prioritize new geographies for expansion and create tailored, market-ready advisory products• Direct service strategy for existing clients in Canada, UK, Europe, Hong Kong, and Australia• Develop client-ready deliverables for different international audiences, distilling complex information from across global higher education into actionable, replicable guidance for executive clients• Serve as content expert and EAB ambassador at international conferences and one-on-one client and sales interactions

• Owned pool of 350+ clients and $20 million in annual revenue, executing against renewal, sales, and utilization goals• Crafted short- and long-term client service strategy, leveraging past utilization data to identify and drive most impactful services • Supervised team of Strategic Leaders, guiding development of client service plans and effective management of client pools• Identified and closed best cross-sell and growth opportunities in client pool• Served as executive sponsor and relationship manager for largest-spend and growth clients

• Led three advisory and research products that provide strategic guidance to higher education CFOs, COOs, and CROs• Launched new product for college and university Facilities leaders, adding 150 clients and more than $4 million in revenue in the first two years• Supervised multiple projects teams totaling 15-20 staff through project conception, work planning, quantitative analyses, insight generation, and delivery of results to executive clients• Diagnosed and developed new services around unmet client needs • Designed sales strategy for products, including designing sales collateral, crafting competitive positioning for current and upcoming resources, and training sales staff • Communicated goals, needs, and performance of products to internal cross-functional teams of senior leadership, account managers, sales, marketing, and IT• Acted as relationship manager for tier-one clients and thought leaders

• Directed day-to-day operations of best-practice research and consulting offering for hospital and health system chief HR officers• Supervised project teams of two to six researchers to assess impact of potential regulatory shifts, funding changes, and emerging industry trends• Strategized with and supported commercial staff in securing challenging renewals and sales• Presented recommendations and implementation guidance to clients in webinars and in-person sessions• Oversaw all client deliverables including strategy reports, implementation guides, benchmarking data, and diagnostic tools • Tailored client deliverables to web and email platforms in order to increase client engagement and web utilization

• Led six-month consulting projects for healthcare clients, diagnosing key challenges and crafting actionable guidance • Directed teams of two to four analysts, owning project management and staff development• Authored final strategy reports and data analyses to share with clients, designing graphics and authoring text• Conducted consultative conversations with executive clients