John Wright Email & Phone Number

Boston, MA, US

Boston, MA, US

• Led initiative to develop and bring 2 new Experian products into provider and payer market. Facilitated and negotiated potential partnerships to develop additional modeling products. Managed inter business unit.
• Developed addressable market based on industry research, client input, and market factors.
• Worked with sales and marketing teams, developing sales and marketing strategy and building sales pipeline.

• Built initial Project Management team at Experian to lead multi product SaaS installs for large, integrated clients. Served as escalation point for at risk implementations and responsible for action plans to bring.
• Achieved better executed implementations, increasing independent KLAS Survey scores and accomplishing record-breaking revenue implemented by quarter.
• Developed implementation standard project plans, statements of work, and processes, leading to implementation consistency.
• Provided revenue forecasts for implementations, managing target dates, identifying potential pull in opportunities, and developing action plans for at risk implementation timelines
• Designed implementation checklist and artifacts needed for new products by working with Product and Implementation leadership, ensuring collaboration and seamless transition of new products into implementation.

• Led team of HIS specialists that provided sales, implementation, product and optimization expertise for Epic clients, demonstrated by numerous strategic client wins and increase of average number of products per deal.
• Worked with product management in developing unique integrations and feature / functionality for Epic clients, driving Experian Health to become market leader in eligibility, authorizations, identity management and.
• Coordinated and led calls and site visits between our staff and Epic’s Patient Access, claims leadership, and vendor management team, driving strategy and tighter integration of products.
• Developed best practices for implementation and optimization of products for Epic clients.
• Managed strategy and action plan for at-risk Epic clients, leading to fewer clients leaving Experian for other vendors.
• Led Epic specific focus groups and user conference meetings, soliciting feedback and enhancements for products.

• Implemented and optimized usage of Passport products for Epic clients to increase overall satisfaction and referenceable clients.
• Sales subject matter expert on Passport / Experian Demos for prospective Epic clients, leading to numerous strategic wins.
• Subject matter expert for product management, advising on integration strategy and features / functionality differentiators for Epic market.
• Responded to RFPs, outlining Passport’s products and integration with Epic EMR.

Verona, WI, US

4 years of management experienceManaged 10 employees at a time, including 5 other Team LeadersProvided weekly guidance and support regarding team members' customer workMentored 2 team members from lower to upper management and 2 team members from lower management to middle managementRegularly made staffing, ranking and personell decisions

Verona, WI, US

• Managed multi-million dollar implementations of Epic’s software in the inpatient and ambulatory setting
• Worked closely with client executives and key stakeholders on project planning and gauging project success
• Managed budgets, project plans, scope and timelines for hospital software installs
• Communicated best practice for process and workflow redesign, application build, end user training, software testing and deployment of the Epic softwareEpic certifications - ADT/Prelude (Grand Central), Cadence.

Verona, WI, US

• Monitored 150 employees and their customer work. Key leader of merger between the ADT/Registration and Scheduling departments. Served as overall contact for Implementation Coordinators and Managers for executive.
• Drove overall success of all customers and employees, installing Scheduling and Admission / Registration applications.
• Established team of proven and experienced representatives, monitoring active installations and serving as an escalation point.
• Created and maintained application system audits and key performance indicators, ensuring customers were on track to meet major project milestones.
• Joined several struggling project teams, getting them back on track with their implementations.