Manage day to day operations for the Tehama County Health Services Agency. Provide mentoring to staff and co-workers, demonstrating approach to fulfilling IT responsibilities and responding to events. Develop and provide training for the user community and IT staff as necessary.Developed daily ticket response function for departmentReduced pre-existing queuePro-active approach, coupled with root cause resolution, reduced ticket volume significantlyStandardized common tickets with structure to consistently respond to them (EX: new hire and termination procedures)Obtained responsibility for iPhone distribution to the environmentDiscovered and implemented distribution according to policyProposed licensing inTune to better manage the fleetProvide project planning lessons for IT staff to fulfill tasksProposed the following projects to conductWireless upgradeGenerator installation for main facilityCore network acquisitionDeveloped and provided training for several areasWith the implementation of fax to folder, reducing paper costsFor the Wireless network how to connect, set your company phone to use Wi-Fi calling and the new Guest network voucher system for visitorsDesignated troubleshooter guides to do basic Tier 1 activities with hands-on interactionSetup training facilities in a more productive manner

Manage day to day IT operations for the Shasta Public Libraries, consisting of 3 branches in Redding, Anderson and Burney, CA, as well as local non-profit friends of the library. Public computer environment, serving the local public with internet and printing functionality, while maintaining security and proper use. All technical issues are under the positions purview, including but not limited to, future ideas and implementations to maintain the technology edge. Very education focused with public engagement and hosting classroom style instruction in person or via Zoom.• Desktop is delivered locally via Windows 10 PC’so Admin staff fluctuates between 20-30 staff and volunteerso Patron PC’s are over 100 divided between branches and services (public, literacy, createit, classroom).o Hardware is Lenovo ThinkCentre with Dell laptops• CreateIT! Spaceo 3D printing offered via Ultimaker2 deviceso Cricut Maker for arts and craftso VR Experience• Security and cameraso Indoor and Outdoor security camera responsibilityo Needs a full technology update, in the process of proposal• Windows Domaino 2 domains, one for internal admin and one for public access• Network and PCI complianceo Wireless and wired networks for admin and public access, shared amongst the siteso In conjunction with the City of Redding, conduct bi-yearly PCI compliance for our POS credit card capability.

Assigned to manage Information Technology issues for the Chico ACO as part of the 2020 Decennial Census. Ramp up operations to prepare for Field Operations in the spring. Assigned a team of 9 administration clerks and initiated the training for these non-IT experienced personnel. Assist the ACOM in daily operations, managing staff and fulfilling reporting. Primary point of contact for all technical for what is going to grow from 50 to nearly 2000 employees in a 6 month time span. Customer Service is a prime responsibility.• Desktop is delivered virtually via Windows computers. o Citrix is the platform, administration is desktop functional.• Application support is Office365 and various home-grown application made specifically for need. o No license or account control, but notification of such situation streamlines processing.• Field employees issued Dell Laptops, Apple iPhones and iPads. o Full Asset Management control. o Trained for process fulfillment for multiple levels.• Reported to ACOM and RCC as part of daily responsibilities.o Multiple effective chains of command at once.• Provide training for the clerk personnel, as many possess little exposure to computers. o From basic application use, to more complicate database query activities.• Early stage providing local office support, later stages add telephone support call center and active 2000+ people in the field.• Asset Management of office and all field devices for the duration of the tour of duty.• Facility and data security primary responsibilities as wellThis was one of the most fun jobs I ever had. Not only was I teaching, I was building folks who adapted to a way that is productive, not destructive. Very educational. Value can be found anywhere. I would happily train a group of novices to find the few that can work with those that think they have a clue. Just the way I am wired I guess.

Manage day to day operations for entire organization, based out of Chico. Provide MFP and printer support, installations and infrastructure configuration in relation. Broad base of workstation technical knowledge, remote access and telephone support.• Responsible for scheduling and resource assignmento Prioritization is key in fulfilling• Handled all escalations, regardless of topic• Provided Sales Support, from demonstration to education• Remote access support primarilyo LogMeIn and GoToMeeting primary platforms• Provided technical training to the CSR, the front line of communication for RMC• Familiar with configuration and support of MFP’so Canon, Ricoh and HP• Software application supportedo uniFlow, Papercut, eCopy

Provide support for the corporate offices located in San Francisco and all remote users in the Americas. Main operations located in Enfield, England. Responsible for the network, laptops, phone system and all related technology support multi-site. Leveraged for security, process and policy creation to assist in setting up the company to go public (IPO).Key Achievements• Provided direction for automation of the New Hire and Termination procedures company wide• Implemented physical security model for San Francisco office• Created Security Awareness program for existing and new hire employees, worldwide• Managed IT infrastructure for setting up 2 new office in the SF bay areaBecause I graded pretty high on their pre-employment tests they hired me to be something they couldn't provide. My presentation for employment was based upon my IP Security Implementation model I had already proven to work. They never used me in this capacity. I am a good IT Manager, but I'm a better culture and technology integrator. I wasn't used that way, they moved my job to England and I will always be disappointed.

Provide support for the client customers of the Conference Center. Responsible for all computer, video and audio setups for each engagement, as well as the infrastructure supporting the operations of the facility. Testing administrator for Pearson Vue conducted daily on Seaport hardware. Provide planning, growth and forecasting of all technical needs. Support staff in whatever method necessary. Provided backup management responsibility for the Executive Director.I truly provided a professional experience when doing Pearson Vue training, but also a focus on making sure the training environment provided what people had paid for were the best I could with the technology limitations. I planned and deployed a proper wireless environment before I left, but did not see the adoption.

Provide Tier 1 User support, for PC/Mac start-up environment. Standard troubleshooting, new hire process, documentation and support for 100+ users. Contract role, back fill of existing staff for short term needs.

Under general supervision, to provide specialized instructional, behavioral, physical, and medical assistance to exceptional students with severe handicaps; to operate a specialized learning center for special needs students; to provide instructional record keeping support; to perform routine clerical duties; and to perform related work as required. This experience is crucial in defining what services I can bring. The patience rewarded was priceless.

I suffered from a stroke that impacted my balance and sight. After a few years, I was able to return to normal with restrictions.

Delivered comprehensive IT solutions for high-level clients in accordance with corporate needs, requirements and long-term objectives. Built and strengthened relationships with clients through responsive communications. Key Achievements• Created Intelligent IP Security Design program Provided framework for approaching regulatory compliant security implementations Delivered 1-3-year plan after 90-day engagement• Developed and integrated IT Mentoring program to assist small staff planning on a yearly plan Provided mentoring, advice, contacts and 3-year road mapMy model was a project plan at cost, with alternatives of vendors that could provide the expertise. These were well established and I got a cut from the business. This allowed for the continued advertisement without costing me money. Sadly, a stroke interrupted this plan. I had customers, I just couldn't fulfill.

Developed workflow processes to optimize production of integrated software solutions. Supported Product Marketing function in pinpointing market entry points. Created and staffed Help Desk and Billing Analyst roles. Key Achievements• Developed ISO compliance for security framework to comply with SOX in customer environment• Identified and presented development opportunity with vertical relationship to primary projectThere was opportunity to succeed here, but the aggressive nature of my solutions were not accepted. I hold responsibility for that as much as the reaction that had us terminate our relationship.

Directed data center deployments and production maintenance for corporate global infrastructure across California, Canada and China. Established support requirements globally with operational and budgetary authority for delivery of all IT Services. Managed and fulfilled worldwide IT staffing requirements.Key Achievements• Slashed worldwide corporate communication costs by 40% and hardware acquisition costs by 30%• Developed SOX framework and audit compliance in preparation for public offering• Reimagined and restructured software engineering workflow to improve efficiencies• Captured $500K in savings through design and deployment of virtual de-dup backup systemWas able to create an actual private MLPS network for priority communication from an international delivery mechanism through connections and a willingness to create. Was able to pay for hardware acquisition for China locations via alternative methods due to the fact I didn't have revenue generating entities supporting our Chinese developers, which meant I needed to send them cash to do so (this is time consuming and not very trustworthy for the timeframe). This not only reduced our cost analysis but also our delivery timeframe, we were able to reduce delivery of support time - plus we were used as a model for future business with the organizations that helped us fulfill the goal. Created and implemented a technology control plan without WIPO ineligible parties being a detriment. Travelled 1/3 of the time to our international locations to verify continuity of structure. I really took this job seriously.

Led data center operations across California, England, Germany and Asia. Created and integrated support requirements globally while directing operations and budgets. Oversaw and optimized all worldwide staffing processes and technical security aspects, including security of Corporate IP. Key Achievements• Redesigned and implemented all infrastructure elements with no disruption to business• Established new requirements and standards, resulting in increased IT budget• Spearheaded strategic partnership with Cisco to assist in the acquisition of the network equipment• Developed all US and International security requirements in regulatory and legal complianceI had major control for a company wide upgrade to more efficient technology. With the guidance from legal and engineering, I was able to implement a Technology Control Plan (based on DOD guidelines for export that I converted to real world activities) in my first month, develop a SOX plan to pass an audit in the first few years of application as well as provided a company wide (3 continents, 7 offices) upgrade plan for connectivity, reduction in expenses, network and build farm upgrades to improve productivity of the environment. Attempted but did not fulfill a VOIP transition based upon TCO and ROI values. After a poor acquisition that I helped define the technical requirement as poor for, I decided to depart. Since that decision forced the loss of control for senior management within a short period of time, it hurt but was a good decision. Passion can only take you so far.

Developed and directed firm-wide technical support processes and data center deployments/support. Established and monitored all staffing, training and technical support requirements. Key Achievements• Boosted staff productivity by upgrading and systematizing desktop/application infrastructure• Reduced budgetary outlay of IT related services by 50%• Developed and deployed communication methodology for lawyers in their office, car, home or court• Created and conducted firm’s new-hire trainingI now consider this a really important aspect to my development. I dealt with an amazing array of situations while discovering that I have a knack for the legal application to IT based functions. This base education method provided me exposure to develop my Intellectual Property expertise that I was later to take advantage of. I had more than one mentor here, shocking for the low level of technical competence required to be successful in the job. The directions experience provides need to be heeded.

Windows Administration (MCSE), Network Administration (CCNA), Database Administration, Network packet level analysis, Data Center, Professional Services Integration, Desktop Support, Project Management.The engineering team was always top notch, one of my favorite mentors was here. But they made personality decisions over reason. Not only did I merge them into their acquisitionors, I separated them back to independent operations. While transferring to MA, I took on a professional service role taking on their hardest situations, since they delivered a SAS application for the time that was uniquely challenging. Learned a lot of tech here, also was exposed to awful decision making that made it impossible to function. Good organization, a few bad apples, they could have been more.

Customer Service, Quality Assurance, Operations, Training, Manual for user and admin creation, Microsoft Windows, Installation program creation, Distribution, Packaging, Project Management.I created a delivery, customer support, training program that could profit, quality assurance and installation model that worked. They didn't provide me the support and then cancelled what little support I had. I will always be disappointed in the way this worked out.

Windows Administration, Network installation, Multi-site configuration, Create support plan, Project ManagementDeveloped the project plan to deliver computers and internet (ISDN) to 47 offices across the United States. Defined the acquisition, deployment, build process, travel itinerary, delivery and entire structural model with escalation paths for the fulfillment within 3 months. The project had been stale for a year.I decided a start-up would be more valuable. I wasn't correct, I could perform miracles at GE.

Windows Administration, Desktop Support, Network Administration, Project ManagementVery much the foundational job that provided the pathway my career would take. Was able to, just before I left, to complete an installation delivery model they had wasted 2 years on in 3 days. I took 5 applications, developed a single installation module and deployed internationally in those 3 days. I was able to do stabilization work across the organization for different work flows and they would not promote my title. Sadly, this made me follow a different path.