John Xenos Email & Phone Number

Sales and Design

Redmond

• Manage all customer service center operations• Managed all phases of the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores. Deliver tight operational and financial controls in an efficient and cost effective manner • Hired, coached, and evaluated customer service center personnel based on performance standards • Developed personal performance plans with Customer Service Center Employees and provided continuous performance feedback and monthly performance plan reviews • Developed processes and procedures to drive department efficiencies, assist in development, and meeting of, departmental budget • Works with senior management to improve the cost-effectiveness of the operations. Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale.• Motivates Representatives to achieve sales and compliance results; conducts both routine and unscheduled store visits and audits. Works with team to ensure excellence in customer service with every customer contact.• Develop annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.• Coordinate with inbound sales and retention departments to leverage best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations.• Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs.• Develop and implement regional sales incentives to meet and exceed RGU growth objectives. • Manage compensation plan programs and implement changes to improve employee motivation and sales performance while controlling overall cost per sale.

Lynnwood, Wa

• Manage all store operations to provide customers with a safe, satisfying, in-stock shopping environment• Train all new hired Managers for the Seattle District in operations, merchandising and customer service standards• Develops overall store strategies and tactics to achieve sales, service and operational performance goals• Manage sales performance and identifying sales opportunities• Lead, motivate and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience; building customer retention, strong relationships, and brand awareness and loyalty• Ensure compliance with company customer service guidelines through daily observations of customer interactions• Perform daily role play activities on product knowledge• Responsible for hiring; merchandising, operations and execution of store and company standards in addition to resolving associate and customer relations’ concerns• Responsible for performance management of all associates• Participates in networking and creating positive relationships within the community.• Schedule and prioritize work of direct reports to ensure planned sales and profit goals are met along with operational, loss prevention and safety guidelines

Oversee entire hard lines departments merchandising, stock rotation, & freight flow. Communicate with company analysts to ensure proper replenishment levels by measuring business trends. Maximizing sales/profitability by managing and developing staff, controlling expenses, shortages and all aspects of merchandising and inventory control. Conduct product knowledge seminars for all sales associates. Create incentive programs to increase sales and average transaction

Managed bookkeeping and inventory of full service Restaurant and Bar. Coordinated all on-premise promotions of products and specials. Created and promoted new dining and night club experience after a complete remodel. Developed a live music venue by recruiting the proper acts for the demographics.

Pacific Northwest Region

Team Development Manager for the Pacific Northwest. Implemented a company wide campaign of Team Development for the Pacific Northwest Region. Duties were to train all Management and Front line staff of 700+ employees in Team building skills in a seminar environment. Attended industry trade shows, and job fairs. Daily operational management of Sea-Tac Airport Location.

Pompano Beach Florida

Coordinate all on-site operations of service personnel. Handled all daily operation issues. Trained service technicians in current service techniques. Implemented an improved service Follow up system to better serve customers.

Mclean, Va

Created service department for the strongest fitness equipment dealer in the country. Responsibilities included training staff in both set-up and service of equipment, and coordinate all service and delivery scheduling for the five stores Mid-Atlantic operation.

Mohegan Lake, Ny

Managed the service Department for the three store Tri-State operation. Scheduled and Performed all service calls. Sales of equipment on the retail floor. Sales of commercial Grade equipment off premise.

Started on the manufacturing floor on the bike production line as a Lead/Tester. Promoted to Customer Service Representative after two years in which I was responsible for the East Coast Market. Duties included diagnosing service calls in the customer service call center, placing replacement parts orders for product dealers, forwarded product failure trends to the Engineering Department, & instructed equipment service Seminars to certify field technicians. Promoted to Commercial Products Division in which I was the Product Support Specialist where my added duties included attending the monthly Fitness Equipment Trade Shows, & maintaining relations with Pac Bell, which was Precor’s only direct customer at the time. Pac Bell is the Communications Provider for the state of California.