John Yarish Email & Phone Number

Greater St. Louis Area

Denver, Colorado

I manage a department in charge of multi-channel inbound technical and customer support for all company products for both Cartasite and StriveSafe. I also drive efforts in maintaining customer satisfaction score average above 97%. I develop position specific descriptions, expectations, progressive accountability process, and review structure. I function as subject matter expert (SME) for fieldFLOW and runTIME hardware development and implementation.

Denver, Colorado

I presided over training and imparted knowledge to the R&D Hardware Team. I oversaw the development, contract manufacture, and deployment of runTIME products. I administered the initial circuit assembly and product design for fieldFLOW products. I carried out various installations and subsequent system revisions with beta test customers for fieldFLOW and runTIME. I planned and initiated the first revision of fieldFLOW and runTIME system installation program. I efficiently handled national customer implementation for ROVR GPS systems.

Denver, Co

I worked closely with the Development Department to develop and test customer-specific device configurations for GPS based tracking devices for both vehicles and non-vehicle assets. I prepared documentation for use both in-house and customer facing on installation training, ongoing maintenance, and troubleshooting for GPS based tracking devices. I improved knowledge on GPS basics, vehicle electrical basics, and advanced troubleshooting procedures by working closely with the customer support center staff. I conducted collaborative and one-on-one training sessions by ensuring thorough product knowledge among all sales, account management, and support center employees. I guaranteed product functionality across a wide range of installation platforms by developing company-wide best practice procedures

Greater Denver Area

Remote diagnostics and in-field troubleshooting of in-vehicle monitoring systems, asset management and tracking systems, remote worker monitoring and safety reporting systems.On site installations and training for in-vehicle monitoring systems.Technical support group team member.Assistance with research and development of new products.

Minnesota

I led operation, maintenance, and training in the use of a multi-faceted intrusion detection system at both stores. I took charge of operation, maintenance, and evolutionary changes to the CCTV system at all stores in Minnesota. I strategically developed a comprehensive shrinkage reduction programs in both stores consisting of knowledge, training, and execution. I held accountability in hiring, training, and empowering a five-person Loss Prevention Team divided among the two locations. I acted as mentor manager for Midwest region in areas of physical security, financial management, program organization, and program execution. I earned promotion to area loss prevention manager in Minnesota in charge of two stores with annual combined sales of over $39M. I steered efforts in motivating trained employees to make decisions and follow through on initiatives which led to more than $121,000 combined reduction in shrinkage

Nordstrom At The Mall Of America (Fls)

I managed a store with annual sales of $110M as senior loss prevention manager in Minnesota. I formulated a comprehensive shrinkage reduction program with focus on the continually changing environment of a top tier high-fashion retailer. I facilitated training of the Sales Management Team regarding the proper execution of shrinkage reduction initiatives. I supervised the operation and maintenance of a comprehensive CCTV system with over 140 cameras as well as 24-hour access control and intrusion detection systems. I display skills in hiring, training, and encouraging a Loss Prevention team. I succeeded in leading a cross-functional team which showed continuous decline in shrinkage percentage for duration of tenure with net reduction of $17,000 in last period in Jan 2011 and a total time in position reduction of $77,500; as well as percentage of loss compared to sales reduced from 0.97% in FY 2004 to 0.67% in FY 2010.

Greater Chicago Area, St. Louis, Mo

I began my career with Nordstrom as an internal loss agent (ESA) and progressed through multiple positions (ESA, Agent, Manager, Regional Investigator) at multiple locations including the Greater Chicago area and St. Louis, MO. I was the opening Loss Prevention Manager for the first store in Missouri (West County) and established myself as a leader in physical security, intrusion detection and CCTV systems. I successfully navigated multiple challenges including internal and external loss, ultimately securing promotion and relocation to a higher volume store in Minnesota.

Education record

Education record

Education record