John(Yujia) Z. Email & Phone Number

San Mateo, Ca, Us

Successfully managed the operation of Destiny 2's 5 annual expansions and 17 seasonal expansions. Utilized SQL and Google GCP to create over 100 Tableau dashboards for tracking regular game data and evaluating new feature performance.Leveraged my mobile game operations experience to assist the team in transforming the product into a free-to-play game. I continuously monitored over 40 million new players and built numerous funnel dashboards to optimize the early player experience. I identified and worked with the design team to refine early dropout points, resulting in a more than 15% increase in story completion rates, and an 80% increase in day 7 conversion rate.Provided core data for bi-weekly performance meetings, collaborating with PMs and designers to focus on analyzing new feature performance.Performed A/B testing on marketing campaigns.

San Francisco Bay Area

Specialized in mobile game operations across genres like casual games, RPGs, and MOBAs, focusing on the long-term operations of 2 key titles and daily data maintenance for 10+ games.Developed and maintained tailored 100+ Tableau dashboards for different game genres to track and visualize performance metrics.Led bi-weekly data review meetings, briefing product managers and designers on project performance and offering insights into emerging data trends.Partnered with the product development team to discover game and player insights as to generate actionable initiatives on game feature creation and modification.