Scheduling and Organizing Itineraries: Ensuring that trip schedules, departure and arrival times, and transportation availability are well-organized and accurate.• Supervising Teams: Overseeing drivers, tour guides, and customer service teams, ensuring they adhere to the company’s quality and service standards.• Coordinating with Suppliers: Working with transport companies, hotels, restaurants, and other suppliers to guarantee the availability of services needed for tours, ensuring high service quality.• Handling Emergencies: Addressing issues such as trip delays, customer complaints, or supplier problems, ensuring continuity and providing quick solutions.• Analyzing Data and Performance Evaluation: Monitoring data on customer numbers, revenue, and costs to analyze the company’s performance and continuously improve operations.• Ensuring Compliance with Regulations: Verifying that the company adheres to local and international tourism and transport laws, as well as safety and quality standards.• Operations Improvement: Suggesting and implementing workflow enhancements to make operations more efficient and flexible, and proposing ideas to improve customer services.• Customer Communication and Feedback Collection: Working to enhance customer satisfaction throughcontinuous communication before, during, and after the trip, and gathering feedback for future improvement.• Cost Management and Efficiency Optimization: Striving to reduce operational costs without compromising service quality, maximizing the company’s profitability.• Keeping Up with New Technologies: Staying informed on the latest tourism operations management tools and systems, implementing them to enhance efficiency and streamline workflows.

Support customers as they transition from sales prospects to active users of the company products. Focusing on customer loyalty and building close long-term client relationships.- Establish clear client retention goals- Process milestones for the clients and employees to work toward- Promote the value of the product- Upsell services and products with the brand image- Promote value through customer experience- Review customer complaints and concerns and seek to improve the customer experience- Implementing new programs that will increase your business’ revenue potentials and minimize churn rates.

Develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities.- Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.- Coordinate the activities of the Customer Service team; provide support and advice to team members. - Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. - Evaluate customer feedback and identify ways to maximize customer satisfaction. - Ensure that standard operating procedures are documented and maintained. - Produce written reports when required to do so.

Develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities.- Ensure quality of service to the highest standards to ensure clients satisfaction.- Act as a self-starter and an action taker to achieve preset goals.- Utilize tools, resources, and information to help the CSR Team to perform effectively.- Improve and enhance communication channels within the team to ensure adequate update of information and data.- Assure customer satisfaction and deliver required information and escalations to a higher management level.- Monitor achievement of KPIs of his/her team and escalate when necessary.- Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development.- Provide feedback on CSR renewals to Supervisors.- Monitor calls volume and take appropriate actions to enhance service level.- Perform floor, assist, briefing, shift handover and other duties assigned by the Contact Center management.- Login to queue, when necessary, to save service level, when spikes.- Review monthly team performance for enhancement when necessary.- Respond to customer questions, complaints, and suggestions when escalation is required.- Conduct team meetings and one on one sessions on a regular basis.- Generate, escalate any reports to the client (when necessary).- Manage the real time performance.

Resolve customer complaints via phone & meetings. - Make Collection calls for overdue installments for collection and report calls productivity on a weekly basis.- Submit uncollectible accounts for the direct manager.- Build sustainable relationships of trust through open and interactive communication- Report in a timely manner overdue installments collection status Perform other assigned tasks and duties necessary to support the customer service department.

Duties entail controlling and navigating the aircraft safely on its flight path and through varying weather conditions with the Captain, managing flight emergencies in accordance with airline operating policies, and completing post-flight and shut-down reports and checklists after landing.- Authenticate personal qualifications to confirm flights are updated.- Communicate with Air Traffic Control (ATC) and aircraft engineers to push back aircraft and start engines.- Communicate with respective countries’ ATC during overflights and follow instructions.- Complete external inspection of aircraft.- Complete pre-flight checklists.- Complete safety sweeps of flight decks and bunks.- Conduct flight execution briefings.- Conduct passenger announcements on air turbulence and other safety issues.- Detect risky flight conditions.- Determine compliance with safety requirements.- Follow Standard Operating Procedures (SOPs) to resolve aircraft emergencies.- Manage flight deck set-up with the Captain.- Manage passenger issues which may affect flight operations.- Monitor aircraft performance during cruise.- Obtain weather reports on destination and alternate airports.- Operate aircraft for take-off, cruise and landing according to ATC instructions and SOPs.- Prepare aircraft for descent and approach.- Provide recommendations for overall flight operations and safety.- Review flight plans and flight documentation for accuracy.- Track computerised flight plans and highlight changes to pilot flying.