John Zerbe Email & Phone Number

Harrisburg, Pennsylvania Area

Harrisburg, Pennsylvania Area

Lancaster, Pennsylvania Area

Managed day-to-day operations of digital print center for start-up entrepreneurial business.Processed all accounting and billing information and generated reports utilizing QuickBooks.Assisted with client layout/design.Coordinated with outside vendors to meet deadlines.Supervised staff of four in-house employees to optimize workload efficiency.Coordinated merger of multiple entities, including relocation to new facility.

Harrisburg, Pennsylvania Area

Portfolio of $2 Million in annual revenues.Proven track record of process improvements and resolving difficult customer relationships.Supervised staff of over 50 employees at multiple sites.Maintained KPI’s as dictated by IKON and individual client standards.Managed all Operations for contracted client locations.Responsible for recruiting, hiring, new hire training and ongoing employee development.Effectively implemented and maintained standards for IKON Service Excellence and ongoing reinforcement of IKON Value Proposition at all client sites.Coordinated month end closing and other key accounting functions for Billing.Key contact for gathering necessary information needed for successful implementation, including creation of the pro-forma estimates for site requirements.Maintained knowledge of new products and services within Outsourcing Solutions industry for incorporation into business practices.Evaluated and conducted annual employee performance appraisals.

Harrisburg, Pennsylvania Area

Assisted in successful implementation of four major customer accounts. Conducted pre-sales analysis of potential customers’ current document process and environment.Developed business cases for implementing document strategies, including financial data and labor analyses.Conducted on-site analysis kickoff meetings with customers. Managed regular communication matrix with existing customers and sales calls with potential customers.Prepared preliminary recommendations and presented findings reports to prospective customers.Worked with Sales, Operations and Specialists to finalize proposal to close new business.Prepared monthly reports for expansion and renewal business.Reviewed industry information and communicated changing policies and market trends to Sales.Provided pricing, policy and procedural training to new Associate Analysts and Sales Professionals.

Harrisburg, Pennsylvania Area

Responsible for marketing and public relations of client base generating over $1million revenue.Coordinated space occupancy planning and start up of new business location for expansion.Lead communication matrix with Property and Facilities Management.Handled all Human Resource responsibilities, including Employee Payroll.Researched new technologies for equipment and software to expand new offerings to customers.Oversaw billing process. Resolved client issues and concerns.

Harrisburg, Pennsylvania Area

Responsible for customer accounts generating over $550,000 in annual revenue.Coordinated quality customized management services for on-site mailrooms, reprographic centers, records/imaging centers, and facsimile operations. Monitored accounts and identified cost savings to optimize financial and operational performance.Audited and reviewed client contracts for operational increases, contract renewals, and new business growth opportunities. Completed weekly/monthly corporate reports and daily reporting for Philadelphia Business Office.Prepared bi-weekly payroll packages for site locations.Coordinated and managed the start up of new accounts.Responsible for staffing of customer accounts; Supervisor of over 55 employees. New hire training and ongoing employee development for optimized utilization of resources.Evaluated and conducted annual employee performance appraisals.Supervised and promoted customer service.