Jonathan Lewis Email & Phone Number

-Developed and executed a comprehensive strategy for increasing online sales by analyzing data from various sources, including Google Analytics, Facebook Pixel, and Shopify reports.-Led optimization efforts for the organization's digital presence, including the website, search engine optimization, and paid search campaigns.-Managed all aspects of the e-commerce store, from product placement to social media marketing, inventory selection, and customer retention.-Oversaw daily operations of the e-commerce website, including product listings, shipping information, promotions, and customer service.-Utilized data analysis to drive growth and make informed business decisions, resulting in a significant increase in online sales.-Conducted market research to identify trends and customer preferences, and adjusted business strategies accordingly.-Utilized data analytics to monitor website traffic, customer behavior, and sales metrics, and made informed decisions based on the findings.

Dania, Fl, Us

- Monitoring, transcribing, translating, interpreting, and analyzing source material assisting law enforcement with their investigations into narco-trafficking, counterfeiting, terrorism, fraud, and money laundering.- Trained in analyzing and translating source material relating to organized crime, street gangs, money laundering, drug trafficking, terrorism, firearms, explosives, human trafficking, kidnapping, and the counterfeiting of currency and goods.

Meridian, Idaho, Us

-Reviewed and categorized over 100,000 websites, URLs/domains, and e-commerce marketplace IP violations, improving brand workflow by streamlining the enforcement process.-Successfully enforced the removal of thousands of intellectual property infringements on marketplace and website listings, saving clients thousands of dollars in lost revenue.-Generated monthly client reports with detailed analysis of marketplace and website data to provide insights for clients.-Worked with multiple high-profile clients, including a prestigious client for whom I enforced the removal of over 250 marketplace listings in under one month, resulting in a 200% increase from the previous month and a 100% success rate in removed listings, saving the client over $8,000 in lost revenue.-Created and implemented website scans and enforcement templates, improving productivity and workflow.-Trained new hires on business practices and client workflows to ensure high-quality service.-Participated in software workshops and provided valuable feedback to the engineering team, contributing to the development of solutions to resolve issues.-Utilized advanced Microsoft Excel skills, including pivot tables, pivot reports, charts and graphs, and VLOOKUP functions, to analyze and present data effectively.

Boise, Idaho, Us

-Prioritized customer satisfaction above all else, consistently putting customers first and creating a welcoming and comfortable atmosphere.-Cultivated a large group of loyal customers through honest, friendly, and empathetic interactions and built lasting relationships with them.-Trained on and taught all the latest technology and features of GM vehicles, ensuring that customers received knowledgeable and informed assistance.-Organized and maintained a professional dealership lot, which entailed straightening, organizing, and managing 500+ vehicles.-Increased customer satisfaction through my work on the lot, which led to higher sales and repeat business.Specialized in selling Chevrolet, Buick, and Cadillac vehicles and demonstrated expertise in each brand.

-Taught business English and business conversation to high-value clients, including American Express and Accenture.-Created and implemented custom classes adapted to the needs of each student, resulting in a significant improvement in the level of English for each one.-Provided students with a comprehensive understanding and comprehension of the English Language and business culture, preparing them for successful communication in the international business world.-Managed and led 10 different English groups with varying levels of English and successfully administered upper-level English exams, with 100% of my students passing with high marks.-Tailored lesson plans to individual learning styles, effectively delivering content in a manner that resonated with each student.-Established and maintained positive relationships with clients, resulting in ongoing business and referrals.

Greenwood Village, Colorado, Us

-Coordinated call documentation, queue management, ticket analysis, and interface to all LOBs for incident impact analysis via the Production Assurance process.-Handled inbound/outbound technical support for Western Union, including remote knowledge reference and troubleshooting PC/printer hardware and software.-Supported both Spanish and English-speaking customers and resolved technical issues for hundreds of outages in a fast-paced, stressful environment while remaining calm and professional.-Interacted with Spanish speakers across the USA, including Puerto Rico, and was able to solve all problems in both languages.-Received QA Superstar awards for meeting more than 85% QA requirements, demonstrating a high level of quality in customer support.-Successfully used and mastered VOIP Technical Support with Windows Operating system, resulting in efficient problem-solving and timely resolution of customer issues.

Eden Prairie, Mn, Us

-Worked as an IT Intern at SUPERVALU for three years in their IT (Tier 3 Service Desk).-Coordinated with onshore and offshore staff located in Bangalore, India to ensure efficient resolution of issues.-Generated guidelines and technical documents that improved the efficiency of offshore managers and their teams.-Managed and edited MS SharePoint site and implemented new techniques to help resolve serious outages.-Provided support to different teams using Service Desk Suite Applications.-Successfully extended a three-month internship into a three-year internship.-Improved POS interaction by managing several different QA procedures.-Streamlined tier 3 On-Call list from Lotus Notes to SharePoint, resulting in increased efficiency.-Utilized data entry across several platforms and became the only intern to work on several different projects.-Effectively utilized different software tools such as AS400 and HP Openview to accomplish tasks.

Master Of Science - Ms, Cybersecurity

Bachelor Of Arts, International/Global Studies

High School Diploma, High School/Secondary Diplomas And Certificates

High School, High School