Coordinate project management activities on multiple projects primarily support the state of Massachusetts, Department of Family Medical Leave Program to include: • Help desk functions - How to, daily support, account management, Break/FIx• Support in Azure AD and Office products, Cloud Phone Service• Enterprise Printing Support - (BOX, Papercut, also local print) • Laptops Compliance for prerequisite standards for various deployment requirements• Maintenance of Laptops, some Break fix outside of warranty• Maintaining Facilities AV capabilities.• Security Badges

Provide exceptional customer service and technical expertise on inbound calls and tickets generated by customers. Routinely Diagnose, troubleshoot and resolve a range of software, hardware and LAN/WAN connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems related to:• Windows 7/10 • Windows Server 2008 thru 2019• Windows networking (Printers, Drives, shared folders, etc.) • Windows domains and workgroups• Active Directory o User Profiles o Group Policies• Antivirus (Sophos/Micro Trend)• Android/IOS Apps • MAC OS (Limited)• Proactive monitoring and management of Client systems • EXCHANGE (Hosted/onsite/O365/google)• Microsoft Office (2007 thru 2016, Office 365)• BACKUPS (Datto, Acronis,• providing operational support for applications (like Ring Central and other office mgt software)• Networking (Limited)o Cable Modemso Switcheso Firewalls• Vendor support for apps (MS, Datto, others)• Update/Created Documentation for process and procedures

DELL / EMC, Solution Architect 2011 – 2017Road Warrior Applied expertise in Backup and Recovery infrastructure solutions; ensuring governance policies and procedures were in place to ensure customers’ readiness.• Created blueprints and performed backup assessments for various clients.• Evaluated and improved policies and procedures related to backup infrastructure assessments.• Conducted Backup Infrastructure Assessments for components: governance, DR, BC, processes, procedures, organization and environments; recommended process and documentation updates.• Conducted Proof of Concept and Beta Testing of new Data Domain features to support customer testing DDBOOST for Databases (DB2 / Oracle / SQL).• Deployed DDBOOST for Oracle, SQL and DB2.• Ensured configuration was supportable and within the guidelines of testing scope; worked with support staff to overcome limitations and address problems as they arose.• Served as SME for Data Domain and IBM Tivoli Storage Management (IBM TSM).o Supported numerous projects for post-sales activities as the TSM expert and a specialist in the use of Data Domain features such as a network attached storage (NAS) or virtual tape library (VTL).o Architected design of VTLs, and / or using NFS / CIFS options, ensuring proper data flows.o Created replication contexts to enable quick DR recoveries.o Provided configuration guides and operating procedures.• Served on numerous residency engagements, providing operational support of Data Domain and TSM servers and related operational activities.

• Provided expertise in the area of TSM architecture:• Stabilized the TSM environment; and modified administrative processes to complete within the customer’s timeframe.o Split up TSM instances (running all tiers) into 2 TSM instances – 1 for Tier 1 and the other for Tiers 2/3/4.o Upgraded both instances server code TSM server.• Designed and operated numerous migration of clients to their appropriate TSM environment.• Performed a huge cleanup of extraneous file spaces and nodes that were retired or had other admin considerations.• Ensured that TSM client issues were resolved.• Upgraded clients to desired level of code.• Fine-tuned their DR procedures; which led to their most successful DR exercise to date.• Fine-tuned all processes to ensure a very realistic approach, ensuring a high level of recoverability using the least amount of resources.• Created operating procedures.

Contracted to a client in an intense fire-fighting environment with extensive on-site responsibilities for installation, configuration and policy documentation:• Installed and configured TSM 6.2 on Red Hat Linux 5.3.• Established Data Retention policies.• Installed TSM Client Software for Linux5.3, Windows (2008 R2), and Solaris 10.• Installed TSM Data Protection for MS Exchange 2010.• Assisted with managing VMware hosts (storage) and other needs.• Mentored junior members on this team and assisted System Architects.

This was a ten month transition project which was successfully deployed. Collabera Consulting (IBM)Jan 2010 – Nov 2010 (Originally contracted for six months)TSM GOING GLOBAL Hired to assist with multiple projects, which go hand-in- hand: • This project included upgrading seven existing TSM and libraries to enable encryption of data. • Additionally, we are building out of 17 TSM servers in 14 Countries to replace existing backup infrastructure (ARCSERVE). • Part of my role in this project is to migrate all existing data from unencrypted formats to an encrypted format. • The process was to back up the data from the existing production site to another location which was 1200 miles away. • We created new storage pools and moved the old data to them while ensuring that this would not cause any major impacts to backup/archive and Restore/retrieval operations. • Clean up of administrative processes to ensure standards were being applied to twenty-two TSM Servers and extraneous files were removed from the TSM Servers. • Migrate existing unencrypted data not included in the above projects to an encrypted format..

• Started by supporting 7 TSM Servers (4 solutions) with about 1.5 PB of storage residing in 4 libraries, including over 3000 clients for nearly every operating system and application. • Three of these accounts were in a troubled status. • In two of the cases, the DR process was not fulfilling the customers’ requirement for recovery. • Improved the process to exceed the customers’ requirement and ensured all consistencies were in place. The other troubled account was near capacity of the library. • There were numerous clients not configured appropriately, old data not being removed, old tape drives (LTO2) and outdated firmware and software. • Within a four month timeframe, I successfully implemented new LTO4 technology, which encompassed a migration of 2600 plus LTO2F tapes to the new format. • All servers’ administrative processes were completed in a timely manner. • Along with all of the solutions, I completed an upgrade of the TSM server and client code, upgraded library and drives firmware to a stable production level, and had library management software configured and enabled.• Oct 2008, we restructured, I was asked to support the 2nd shift as the senior person on shift. With this move, I now support 4 new accounts. Two of these accounts are in troubled status. Clients were not completing in a timely manner, TSM servers did not have enough disk storage and both libraries were near capacity and running old technology with down level code. • Similar to what I previously accomplish, I implantation and migrated 1600 LTO2 to LTO4 technology, and added additional resources to accommodate the clients processing. All of the accounts are now in normal steady state. • I trained the Help Desk analysts (2nd shift) on trouble shooting methods and tactics which prevents client wait time or page out for operation issues. I am always looking for improvements, risk prevention and cost saving/avoidance.

• Started as a Senior Operator & Administrator for all Backup operation (VMS, NT and UNIX). • In 1998, I deployed TSM as the enterprise backup solution (2 TSM.servers). • As the environment grew, I became the Administrator & Engineer of nine (9) TSM Servers (which run on AIX and Solaris) and backups/restore over 1500 clients (98% successful) running Windows, UNIX, AIX, HP (TRU 64), LINUX and Databases (SQL, Oracle, and Sybase). • Migrated to an STK L700 (4 DLT & 8 - 9940 drives) then migrated to an STK 8500 (16 - 9940 & 4 - T10, 000 drives) and ensured it was properly configured and running. • Troubleshot all problems associated with the Server/Client/Library in regards to TSM (Average of 80% tape utilization – saving additional expenses). • Changed configuration as required/requested. • Created/modified scripts (shell and/or SQL) to be used for reporting and adhoc requests. • We performed daily Disaster Recovery (DR) procedures to ensure readiness & availability. • Created/modified Standard Operating Procedures to ensure proper work flow and understanding of the work flow. Worked with vendors/contractors to ensure proper configuration and support is given. • Acted as the Tape Librarian. • Provided on call support. • Ensured batch jobs were successful for all platforms via Autosys, with follow-up of failed/delayed batch processing escalated. • Account management (NT/VMS), and mentored Interns, many more duties and responsibilities. • Supported Veritas Backup Exec operations and have limited experience with Net backup