John Doucette Email & Phone Number

Brunswick, Maine, US

• Coordinate project management activities on multiple projects primarily support the state of Massachusetts, Department of Family Medical Leave Program to include:
• Help desk functions - How to, daily support, account management, Break/FIx
• Support in Azure AD and Office products, Cloud Phone Service
• Enterprise Printing Support - (BOX, Papercut, also local print)
• Laptops Compliance for prerequisite standards for various deployment requirements
• Maintenance of Laptops, some Break fix outside of warranty

US

• Provide exceptional customer service and technical expertise on inbound calls and tickets generated by customers. Routinely Diagnose, troubleshoot and resolve a range of software, hardware and LAN/WAN connectivity.
• Windows 7/10
• Windows Server 2008 thru 2019
• Windows networking (Printers, Drives, shared folders, etc.)
• Windows domains and workgroups
• Active Directory o User Profiles o Group Policies

Round Rock, Texas, US

• DELL / EMC, Solution Architect 2011 – 2017Road Warrior Applied expertise in Backup and Recovery infrastructure solutions; ensuring governance policies and procedures were in place to ensure customers’ readiness.
• Created blueprints and performed backup assessments for various clients.
• Evaluated and improved policies and procedures related to backup infrastructure assessments.
• Conducted Backup Infrastructure Assessments for components: governance, DR, BC, processes, procedures, organization and environments; recommended process and documentation updates.
• Conducted Proof of Concept and Beta Testing of new Data Domain features to support customer testing DDBOOST for Databases (DB2 / Oracle / SQL).
• Deployed DDBOOST for Oracle, SQL and DB2.

Rye, US

• Provided expertise in the area of TSM architecture:
• Stabilized the TSM environment; and modified administrative processes to complete within the customer’s timeframe.o Split up TSM instances (running all tiers) into 2 TSM instances – 1 for Tier 1 and the other for Tiers.
• Designed and operated numerous migration of clients to their appropriate TSM environment.
• Performed a huge cleanup of extraneous file spaces and nodes that were retired or had other admin considerations.
• Ensured that TSM client issues were resolved.
• Upgraded clients to desired level of code.

Rye, US

• Contracted to a client in an intense fire-fighting environment with extensive on-site responsibilities for installation, configuration and policy documentation:
• Installed and configured TSM 6.2 on Red Hat Linux 5.3.
• Established Data Retention policies.
• Installed TSM Client Software for Linux5.3, Windows (2008 R2), and Solaris 10.
• Installed TSM Data Protection for MS Exchange 2010.
• Assisted with managing VMware hosts (storage) and other needs.

Basking Ridge, New Jersey, US

• This was a ten month transition project which was successfully deployed. Collabera Consulting (IBM)Jan 2010 – Nov 2010 (Originally contracted for six months)TSM GOING GLOBAL Hired to assist with multiple projects.
• This project included upgrading seven existing TSM and libraries to enable encryption of data.
• Additionally, we are building out of 17 TSM servers in 14 Countries to replace existing backup infrastructure (ARCSERVE).
• Part of my role in this project is to migrate all existing data from unencrypted formats to an encrypted format.
• The process was to back up the data from the existing production site to another location which was 1200 miles away.
• We created new storage pools and moved the old data to them while ensuring that this would not cause any major impacts to backup/archive and Restore/retrieval operations.

Houston, Texas, US

• Started by supporting 7 TSM Servers (4 solutions) with about 1.5 PB of storage residing in 4 libraries, including over 3000 clients for nearly every operating system and application.
• Three of these accounts were in a troubled status.
• In two of the cases, the DR process was not fulfilling the customers’ requirement for recovery.
• Improved the process to exceed the customers’ requirement and ensured all consistencies were in place. The other troubled account was near capacity of the library.
• There were numerous clients not configured appropriately, old data not being removed, old tape drives (LTO2) and outdated firmware and software.
• Within a four month timeframe, I successfully implemented new LTO4 technology, which encompassed a migration of 2600 plus LTO2F tapes to the new format.

Boston, MA, US

• Started as a Senior Operator & Administrator for all Backup operation (VMS, NT and UNIX).
• In 1998, I deployed TSM as the enterprise backup solution (2 TSM.servers).
• As the environment grew, I became the Administrator & Engineer of nine (9) TSM Servers (which run on AIX and Solaris) and backups/restore over 1500 clients (98% successful) running Windows, UNIX, AIX, HP (TRU 64).
• Migrated to an STK L700 (4 DLT & 8 - 9940 drives) then migrated to an STK 8500 (16 - 9940 & 4 - T10, 000 drives) and ensured it was properly configured and running.
• Troubleshot all problems associated with the Server/Client/Library in regards to TSM (Average of 80% tape utilization – saving additional expenses).
• Changed configuration as required/requested.