Johna J Email and Phone Number

To provide training for clients and their families in skills development that will help them to improve their whole health, care, and functioning. Services are delivered in various settings based on clients’ needs.

Promoted healthy relationships by ensuring safety, permanency, wellbeing, making a positive impact on the lives of others and advocating for children and families.Recognized, assessed, and affirmed family strengths by mitigating risk, enhancing safety and de-escalating potentially volatile situations.Collaborated with a variety of other agencies such as law enforcement, schools, medical personnel, mental health agencies, court and children's providers.Specialized in extensive case documentation including but not limited to preparing court reports and social histories.Managed up to 12 families in active cases relating to ongoing in home services and up to 17 children monitored and supervised in ongoing cases.

Conducted full eligibility interviews to determine eligibility for initial/continued benefits for state and federal benefit programs including, but not limited to: Supplemental Nutritional Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF).Identified problems, evaluated alternatives and implemented effective solutions. Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.Reviewed and approved or rejected eligibility recommendations made by contract staff for appropriate benefits and waiver programs.Examined Data Matches to discern discrepant and unreported data.Managed multiple priorities and used time management techniques in order to complete job assignments in a timely manner.Verified enrollment status made changes to member/client records and addressed a multitude of enrollment questions and concerns.

Determined the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.Maintained current knowledge of program regulations and procedures necessary for multi-program caseload administration.Identified needs and made appropriate referrals for health, social and/or employment services; and performed related work as required.Troubleshooted and rebuilt closed cases; Reviewed client information for accuracy; Assisted with computer applications; Scheduled client appointments; Answered and directed incoming calls; Maintained daily activity reports.