John Amusan Email & Phone Number

Glasgow, GB

United Kingdom

London, United Kingdom

➱Designed the digital product roadmap and ensured User requests were distinguished from the underlying business needs.➱Performed data analysis to identify factors that affect business profitability, growth, and efficiency. ➱Prepared technical reports by examining and summarizing data and assist in determining improvements or solutions to address business.

Digital Innovation Lab

➱Create growth, improve the customer experience, drive innovation, share roadmap and market knowledge, accelerate continuous improvement and efficiency initiatives and generally push to ensure product leadership.➱ Conduct all Scrum activities with the established framework and utilize agile metrics data to provide insight and guidance to multi-disciplinary.

Nigeria

➱ Drove implementation of new ideas on corporate USSD platforms working with stakeholders➱ Coordinated stakeholder engagement in improving corporate customer experience across all corporate virtual platforms under Digital Banking group.➱ Maintained and developed relationships with new and existing Virtual Channels corporate customers leveraging various.

Nigeria

➱ Successfully led high-priority projects, drove seamless migration to a robust online banking platform.➱ Maintained and developed relationships with new and existing Virtual Channels corporate customers leveraging various communication platforms.➱ Coordinated required initiatives to discover and explored opportunities while maintaining a profitable.

Nigeria

➱ Facilitated and championed awareness sessions for ATM Channels Monitoring Team, Branch Heads, Business Development Champions, IT Support Staff and other stakeholders with respect to expectations, working logic and utilization benefits of the Aptra Vision System.➱ Ensured project profitability by ensuring that cost and benefit estimates are done.

Marina, Lagos

➱ Functioned as Project Manager, Business Continuity Coordinator, Information Security Champion and Process Champion.➱ Ensured that all information and data as it relates to the Bank and Customers are maintained and secured.➱ Managed all Project initiations and implementations as it relates to eBusiness channels; ATMs, POS, Mobile and Web.➱ Coordinated.

Lagos

➱ Led the configuration and profiling of different models of the bank’s ATMs- Hyosung, King Teller, NCR, Wincor, Diebold and Triton.➱ Took ownership for the configuration and Profiling of the Bank’s ATMs.➱ Conducted regular account reviews with key clients that highlight key ATM usage, trends and behaviors and identified areas for improvement and.

EMEA

➱ Co-ordinated field activities, conducted technical and on the job training on all ATM and MICR sites and resolution of problems to ensure customer’s satisfaction. ➱ Responded to customer requests, logged unresolved issues and followed up with NCR Worldwide Customer Service (WCS) Department to ensure closure.➱ Trained customers in over 27 states in.

Lagos

➱ Managed installation, configuration, repair and maintenance of Computer Systems (Hardware and Software) and Network.➱ Design and Printing of Card Personalization Systems.➱ Monitored the effective installation and Maintenance of Automated Teller Machines (ATM) for Banks.➱ Handled Automated Banking Solutions such as MICR Cheque Printing and Card.

Master'S Degree, Information Technology

Bachelor'S Degree, Electronics And Computer Engineering

High School

Activities and Societies: Jets Club