John Amusan Email & Phone Number

Glasgow, Gb

United Kingdom

London, United Kingdom

➱Designed the digital product roadmap and ensured User requests were distinguished from the underlying business needs.➱Performed data analysis to identify factors that affect business profitability, growth, and efficiency. ➱Prepared technical reports by examining and summarizing data and assist in determining improvements or solutions to address business issues. ➱Led the process of drawing out and understanding Customer’s business change needs and assessing the impact.➱Led communication and engagement on product showcasing and demonstration for all Digital products.➱Worked with key stakeholders in business, technology and supporting functions to develop ongoing opportunities for Products.➱Oversaw the effective management of multiple projects, creation and tracking of project management plans, engagement with internal and external stakeholders to deliver projects on time and budget.

Digital Innovation Lab

➱Create growth, improve the customer experience, drive innovation, share roadmap and market knowledge, accelerate continuous improvement and efficiency initiatives and generally push to ensure product leadership.➱ Conduct all Scrum activities with the established framework and utilize agile metrics data to provide insight and guidance to multi-disciplinary teams.➱ Manage the effects and impacts of requested changes to established projects, systems and applications.➱ Build compliance and reporting dashboards, and leverage data analytics to drive insights and communication with different stakeholders.➱ Develop strategies to capture data, customer feedback and performance metrics relating to the success of new product initiatives to help prioritize, measure and validate each initiative.➱ Actively involved with the product offerings through all stages of the product life cycle managing strategic planning, feature selection and tactical activities.

Nigeria

➱ Drove implementation of new ideas on corporate USSD platforms working with stakeholders➱ Coordinated stakeholder engagement in improving corporate customer experience across all corporate virtual platforms under Digital Banking group.➱ Maintained and developed relationships with new and existing Virtual Channels corporate customers leveraging various communication platforms namely: in person, telephone calls, emails and meetings, etc.➱ Monitored execution of strategies to drive corporate USSD revenue growth and customer retention➱ Locate potential business deals by contacting prospective partners; discovering and exploring opportunities.

Nigeria

➱ Successfully led high-priority projects, drove seamless migration to a robust online banking platform.➱ Maintained and developed relationships with new and existing Virtual Channels corporate customers leveraging various communication platforms.➱ Coordinated required initiatives to discover and explored opportunities while maintaining a profitable corporate portfolio and Market leadership.➱ Led Virtual Channels Product Sales and Marketing initiatives, including new and non-traditional sales channels using approved resources and channels.➱ Managed multiple project budgets and ensured a positive Return on Investment (RoI) on all Virtual Channels platforms / products.

Nigeria

➱ Facilitated and championed awareness sessions for ATM Channels Monitoring Team, Branch Heads, Business Development Champions, IT Support Staff and other stakeholders with respect to expectations, working logic and utilization benefits of the Aptra Vision System.➱ Ensured project profitability by ensuring that cost and benefit estimates are done, establishing project worth, developing alternatives and driving cost savings.➱ Pioneered the effective deployment of ATM Advert Solution across all branches in the country.➱ Monitored adherence to Information Security policies and procedures across strategic business units.

Marina, Lagos

➱ Functioned as Project Manager, Business Continuity Coordinator, Information Security Champion and Process Champion.➱ Ensured that all information and data as it relates to the Bank and Customers are maintained and secured.➱ Managed all Project initiations and implementations as it relates to eBusiness channels; ATMs, POS, Mobile and Web.➱ Coordinated review and enhancements of existing products.➱ Developed robust process manuals adopted in the implementation projects of new electronic payments initiatives.

Lagos

➱ Led the configuration and profiling of different models of the bank’s ATMs- Hyosung, King Teller, NCR, Wincor, Diebold and Triton.➱ Took ownership for the configuration and Profiling of the Bank’s ATMs.➱ Conducted regular account reviews with key clients that highlight key ATM usage, trends and behaviors and identified areas for improvement and optimization.➱ Monitored, tracked and measured business impacts of vendor performance and new ATM initiatives across all branches.

Emea

➱ Co-ordinated field activities, conducted technical and on the job training on all ATM and MICR sites and resolution of problems to ensure customer’s satisfaction. ➱ Responded to customer requests, logged unresolved issues and followed up with NCR Worldwide Customer Service (WCS) Department to ensure closure.➱ Trained customers in over 27 states in Nigeria on operational and first line maintenance and resolution of ATM-related issues.➱ Managed multiple projects and Worldwide Customer Service operational tasks concurrently.➱ Interfaced with customers on prompt deployment of ATMs and on all ATM related issues both commercial (i.e., RFP responses) and operational issues (i.e., Billing query) including agreement and support.

Lagos

➱ Managed installation, configuration, repair and maintenance of Computer Systems (Hardware and Software) and Network.➱ Design and Printing of Card Personalization Systems.➱ Monitored the effective installation and Maintenance of Automated Teller Machines (ATM) for Banks.➱ Handled Automated Banking Solutions such as MICR Cheque Printing and Card Personalization Printers (Advantage 2000 Machine Embosser).

Master'S Degree, Information Technology

Bachelor'S Degree, Electronics And Computer Engineering

High School

Activities and Societies: Jets Club