John Chan Email & Phone Number

California, United States

Delivering tailored product management and data analytics solutions, driving impactful outcomes across various short-term projects.• Leveraged ChatGPT and Python for CSI360 to analyze and visualize datasets, including geocoding over 40K law enforcement and fire departments, enabling targeted marketing insights and operational improvements. • Extract data from sales invoices and product data for Drop-out Fixtures and Cabinets, identifying trends and actionable insights to optimize inventory management and improve sales performance.

San Mateo, California, Us

Led product development for the Slate Assistant AI in construction, using agile methodologies to deliver three MVPs and multiple POCs. Authored user stories, prioritized features based on market needs, and collaborated with cross-functional teams to balance time-to-market with product quality. Conducted customer interviews and UX research, driving user-centric improvements and aligning product functionality with business objectives.Key Accomplishments:• Orchestrated the planning and implementation of IT systems and processes for product management, incorporating competitive research, SWOT analysis, persona identification, and user story creation to craft outcome-focused roadmaps, groom backlogs, conduct release planning, and develop specifications.• Implemented Agile methodologies, effectively prioritizing backlog items and facilitating negotiations for inclusion in Sprint planning sessions. This approach led to multiple successful MVP releases and the launch of a minimum marketable product (MMP) for both web and mobile applications.

Santa Clara, California, Us

Directed global teams in roadmap development and GTM activities for two hardware product lines; Hitachi Advanced Server DS7000 and data center infrastructure (DCI) products. Focused on optimizing time-to-market, reducing costs, and aligning product development with business objectives and market needs.• Oversaw roadmaps, budgets, competitive analysis, and pricing; established monthly forecasts.• Launched DS7000 server and collaborated with global, cross-functional team to achieve SAP HANA certification.• Improved DCI portfolio production rates by 4% by transitioning component integration to our OEM partner, optimizing efficiency.• Enhanced premier customer relations with major clients like Conagra, InfoSys, Western Union, Wipro, and Disney through proactive communication, daily follow-ups, and swift corrective actions alongside a global, cross-functional team.• Achieved a 15% increase in DCI gross margin by identifying and addressing sales discount vulnerabilities across top 20 products, enhancing profitability.

Santa Clara, California, Us

At Hitachi Vantara, served in a dual role combining product business management and product operations leadership for product lifecycle management. Delivered performance reporting, portfolio dashboards, and revenue forecasts for the annual operating plan to empower executive decision-making. By providing key insights and elevating concerns to executive teams and stakeholders, ensured they had actionable information to understand the business's health. Led the corporate stage gate process for product lifecycle management across Hitachi's product portfolio, aligning initiatives with company goals, establishing robust operational processes, and ensuring the attainment of strategic objectives.• Led major portfolio roadmap activities for long-range forecasts across enterprise storage, compute servers, and data networking equipment. Rationalized OpEx, investment, and headcount requirements through collaboration with cross-functional teams while analyzing market trends to inform strategic decisions.• Standardized LCM processes, improving efficiency and reducing product failure risks.• Strengthened communication channels between executives and stakeholders, ensuring clear alignment on product goals and execution.

Santa Clara, California, Us

Principal Product Manager for storage servers, providing cross-functional leadership in product lifecycle management and technology integration, e.g. deduplication. Led the transition from OEM to Hitachi manufacturing following the BlueArc acquisition and spearheaded the end-of-life (EOL) for the HNAS 3000 while launching the HNAS 4000.• Owned the HNAS product line, managing all technical and business aspects to drive market adoption and growth while monitoring market trends to adjust strategies accordingly.• Developed HW and SW pricing models for Hitachi’s HNAS 4000 product family.• Tracked, managed, and reported on success metrics, providing actionable insights to executive teams for informed decision-making.

Managed the OEM business by developing product roadmaps and gathering customer feedback for feature development, while collaborating with Hitachi on deal desk opportunities and conducting quarterly business reviews focused on growing revenue, driving product enhancements, and expanding market presence. Played a key role in the integration of BlueArc into Hitachi, ensuring deep alignment across departments like marketing, sales, design, engineering, technical operations, professional services, customer support, IT, accounting, legal, and supply chain management. This effort included overseeing financial planning, driving strategic initiatives, and managing seamless integration across all aspects of Hitachi's operations.• Integrated BlueArc's products and processes deeply within Hitachi's business, spanning critical departments such as marketing, sales, design, engineering, technical operations, professional services, customer support, IT, accounting, legal, and supply chain management.• Developed and executed a $1.5M service contract, providing HDS inventory flex access without assuming ownership. This initiative demonstrated innovative solutions and business acumen, contributing significantly to Hitachi's operational efficiency and customer satisfaction.• Managed OEM deal desk support for large or custom deals, optimizing pricing, deal structuring, and negotiation, contributing to revenue growth and customer satisfaction.

• Developed OEM refurbishment plan that enabled BlueArc to generate $10M in server revenue.• Accountable to grow and manage OEM business, in a dynamic environment – achieved $6M run rate.• Business development interface to Hitachi, defining a customized OEM product; Branded GUI and firmware, SNMP MIBs requirements, HW BOM, SW packaging, and documentation.• Developed feature roadmap in collaboration with global Hitachi product management team.• Influence development of technical training, marketing and sales programs.• Conducted contract negotiations for pricing, volume commitments and flexstock agreements

San Jose, Ca, Us

Managed collaborations with Tier-1 OEMs—including EMC, IBM, HP, Hitachi, and Dell—as a Senior Product Manager at Brocade. Developed customer requirements and compiled them into Market Requirements Documents (MRDs) accompanied by detailed business plans. Progressed up the product chain from sustaining products to leading new product development initiatives focused on embedded Fibre Channel and modular switches.•Conducted a comprehensive business analysis and proposal, strategically reshaping the 4Gb end-to-end product packaging strategy at Brocade. Successfully presented it to executive leadership and gained approval, leading to beating competitors to market with the industry's first 4Gb switch and director launch.• Collaborated closely with the sales team, taking a proactive role in responding to major RFI/RFQs for Tier 1 & 2 server and storage OEMs. This showcased Brocade's capabilities and resulted in securing crucial partnerships.• Took charge as PM lead, driving operational efficiency by collaborating with operations and engineering to slash portfolio COGs by $20M over three years, while also implementing robust end-of-life processes and enhancing customer support through close-loop corrective actions.

Certificate Data Analytics, Data Analytics Boot Camp

Education record