John Ackerman Email & Phone Number

Los Angeles, CA, US

DFW Airport, TX, US

• While at DFW I championed international business to expand the global footprint of the airport and the North Texas region. My team led the comprehensive planning, execution, and continued oversight of the airport’s.
• Drove the strategic infrastructure expansion with new partners on three continents to maintain the airport’s position as the #1 Asia-Latin America gateway in the Americas.
• Expanded overall cargo tonnage and quadrupled regional share of international e-commerce.
• Developed quantitative tools and processes to identify opportunities to enhance passenger and cargo service; grew international capacity.
• Designed and launched the first online parking system with dynamic pricing offered at a US airport, and grew the business to be DFW’s largest source of EBITDA.
• Created the data and analytics strategy inclusive of building the airport’s first data science team, deploying Data360 across the enterprise, and consolidating all data in a single data lake.

Denver, Colorado, US

• Throughout my time at DEN, the world’s 3rd busiest airport, I led the transformation of the customer experience across all touchpoints, accelerated business development, and maintained operational excellence in legacy.
• Amplified revenue to achieve the highest revenue in airport history.
• Launched new retail and restaurant concepts that transformed DEN’s customer offerings while augmenting same-location sales.
• Rationalized the parking rate structure and increased NOI.
• Drove the re-purchase of the airport’s mineral leases, a historic transaction with a significant ROI.
• Appointed by the CEO to assume leadership of the airport’s first major expansion since its creation, a multi-modal infrastructure project critical to connecting DEN to the central business district.

Denver, Colorado, US

Chicago, IL, US

• I was recruited to lead a matrixed organization and transform the in-flight customer experience.
• Negotiated the strategic “Heavenly” partnership with Westin for onboard and airport lounge implementation.
• Introduced a cashless system for onboard service projected to drive a profitability increase while upgrading financial controls and business intelligence.
• Secured the first improvement in cabin satisfaction in 18 months through streamlined workability, condition, and cleanliness programs.
• Reduced overall spending and eliminated a duplicative audit yielding significant annual cost savings.

New York, NY, US

• In this role, I maintained P&L responsibility for Xpressfeed, the flagship financial data feed system generating multi-million-dollar sales.
• Rebranded Xpressfeed as a global product and revitalized the sales strategy to drive an increase in international customers and sales growth in the Asia/Pacific region.
• Reduced software development costs and bolstered release content by overhauling the product release schedule and introducing disciplined project management oversight.
• Redesigned production systems via Lean and Agile methodology to generate a rise in productivity, reduce waste, improve data quality, and leverage use of shared services.
• Devised a “think tank” to study technology, competitive positioning, and client needs.

Chicago, IL, US

• Key member of a management team that launched Ted, United’s low-cost airline that generated $1B+ in revenue and was critical to the organization’s survival and emergence from Chapter 11 bankruptcy.
• Drove Ted to heighten asset utilization by magnifying aircraft hours flown per day, reducing ground time and personnel costs via advanced ground processes; augmented United’s profitability.
• Championed a revolutionary passenger boarding technology that cut boarding times and achieved an improvement in customer satisfaction during the pilot.
• Chosen to revitalize fuel efficiency and operational performance for United Express due to success of Ted operations; optimized safety and yielded an annualized recurrent fuel savings.

Washington, DC, US