I've worn many hats over the years- Operations Manager, Travel Manager, Account Manager, and Director - Global Account Manager. As a result, I've cultivated strong skills in relationship management, people management, client service, project management, and problem solving. I am also hands on and a good listener, willing to assist and mentor colleagues while providing a calming presence during stressful times. I've been successful in leading teams in identifying trends, implementing competitive strategies, and executing strategically planned development programs. I believe that is because I'm extremely customer service oriented, going above and beyond customer expectations. A few accomplishments I'm proud of include: • Elevated strength against competitors by training and leading a global team staff in servicing key Travel & Transport accounts. • Streamlined and enhanced efficiency and productivity of the corporate travel department while implementing programs that drove development for the $6M operation at Davis Polk. • Enabled growth while directing Prudential’s $30M service call center operation, leading 30+ staff in handling Fortune 500 companies such as IBM, Lehman Brothers, and Anderson Consulting. • Increased productivity 20% at American Express by transitioning to a more modernized system and implementing incentive programs while simultaneously eliminating over time. I'm a forward-thinking sales, operations, and business development executive with diverse experience in solution/product sales. I do have extensive experience in the travel industry but the Covid-19 Pandemic has decimated travel so I am open to all fields. I am focused on putting my passion and skills to good use. If you believe that I can help you, please get in touch or connect.