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@prudential.com
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4 phones found area 860, 732, and 800
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John Adamo is listed as Vice President, Chief Product Owner Master Data Management, Global Technology/Chief Data Office based in Greater Hartford, United States. AeroLeads shows a work email signal at prudential.com, phone signal with area code 860, 732, 800, and a matched LinkedIn profile for John Adamo.
John Adamo previously worked as VP/Chief Product Owner Master Data Management at Prudential Financial and VP, Data Strategy, Management & Governance, Global Technology/Chief Data Office at Prudential Financial. John Adamo holds Bachelor'S Degree, Business Administration And Management, General from Saint Michael'S College.
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AeroLeads found 1 current-domain work email signal for John Adamo. Compare company email patterns before reaching out.
A versatile strategic executive who previously built a Data Governance organization, then joined the Chief Data Office (CDO) senior leadership team and led the development and evolution of Prudential’s new Master Data Management (MDM) capability. As a service operations and strategy leader, builds a positive, sustainable culture of employee engagement, developing people and organizations, and collaborating across the company to deliver results. Leadership capabilities include technology, data, strategy, project and programs, and service operations. This has included: leading service areas with emphasis on people and operations management; creating and building new organizations; revitalizing and improving established teams; and leading large-scale strategic initiatives and projects. This combination enables me to differentiate myself as a business executive with core technology knowledge and proven results.
Listed skills include Leadership, Strategy, Operations Management, Process Improvement, and 18 others.
A career timeline built from the work history available for this profile.
Newark, New Jersey, Us
Built a new Master Data Management (MDM) capability for Prudential within Global Technology's (GT) Chief Data Office. Enabled an enterprise golden record view of customer data for improved service experience, sales and marketing growth, and will support the advancement of data science, business intelligence and analytics
Newark, New Jersey, Us
Enhance and maintain data quality through application of a data governance framework within Workplace Solutions Group Strategy. Partner with technology and business leaders to conduct in depth data analysis and implement data solutions/tools to enhance the client experience. Collaborate with Customer Office on Enterprise Financial Wellness solutions. Key sub teams include:Data Strategy, Governance, Analysis & Design
Newark, New Jersey, Us
Enhance and maintain data quality through application of a data governance framework. Partner with technology and business leaders to conduct in depth data analysis and implement data solutions/tools to enhance the client experience. Key sub teams include:Data Governance, Analysis & Design: build framework, collaborate with business partners to build processes that support data quality, analysis and design workData Management & Tools: maintain, update and enhance various reporting/consumption tools/systems and develop solutions with business partners focused on growth, efficiency and client experience.Data Analytics & Innovation: develop analytic capabilities that support enterprise digital, analytics and client experience strategies.Service Team: deliver high quality, timely and cost effective service to client facing teams via data, report and presentations.
Newark, New Jersey, Us
Enhance and maintain data quality end-to-end via Enterprise Data Warehouse. Collaborate with business and technology to develop analytic capabilities supporting customer experience goals and initiatives. Develop solutions to complex data/analytic requests. Deliver high quality, cost-effective timely service to client-facing (sales) teams for data, reports and presentation services.
Newark, New Jersey, Us
Leader of Reporting Solutions department to deliver reports and presentations for clients, some with assets of 5+B within Prudential's Retirement Services' business in Hartford, CT.Led strategic implementation of new service models in partnership with Sales & Client Retention organization. Implemented new organizational roles, cross-training and talent development plans, and quality assurance program.Led strategy and execution for department and clients balanced scorecards (i.e. quality, timeliness, cost) metrics.Recognized by senior management for expertise in capacity planning/resource management and strong operational results.
Springfield, Massachusetts, Us
Leader of Life Claims, including Claims & Maturities Examination, Payments, Calculations and Financial Reporting Support for adjudication of 14,000 annual claims (approximately 20,000 policies); benefits payable in excess of $1.6B.Achieved 97% claimant satisfaction rating, reflecting high quality, strong timeliness and service attributes.
Springfield, Massachusetts, Us
Leader of Operations Support organization, including Production Support, Initial Premium Management, 1035x, Delivery Requirements, Medical Vendor Management, Quality Assurance (QA), Training & Documentation, and Compliance.Requested for New Business Straight Through Processing (STP) vision team, and led successful operational implementation of new image/workflow solution for department. Received certification for completion of Lean Six Sigma "Champions' Training."
Springfield, Massachusetts, Us
Led Project Managers, including 3 managers and 24 project managers for strategic and maintenance projects, focused on successful on-time implementations and business realization of benefits.Delivered Anti-Money Laundering (AML) solution to implement vendor solution to track producer AML training requirements with savings of $450,000 over a three-year period. Developed strategy for customer satisfaction surveying.Completed recommendation as business leader for the Chief Compliance Officer to implement a vendor solution for a compliance and ethics hotline. Selected as business leader to coordinate all customer service efforts for those impacted by Hurricanes Katrina/Rita.
Requested to lead Group Services’ (plan sponsor/invoice plans) performance turnaround in addition to Variable Life Services department head role with total span of control over 100 people.Selected as business sponsor for Enterprise Billing, Collections & Disbursement $22 M project. Elected LOMA Committee Chairperson for 2003 - 2005; served as Program Chairperson for 2002 - 2003.
Requested to lead service recovery of Variable Life operation in addition to QA department head role.Achieved significant improvements in key service metrics (e.g. timeliness improved by 55%, pending inventory decreased by 70%), while maintaining high quality measures. Reduced staffing by 14% and direct expenses 11%.Received “reliable” (highest) rating from Corporate Auditing, a result achieved in less than 5% of audits.Point person selected by Senior Vice President for 2003 business planning and strategy work.Leader of QA “Best Practices” project to solicit, define, recommend & implement across multiple business units.
Named department head, serving 250-person call center, and extended to a 500-person post-issue multi-site organization.Created strategy and built new organization to: develop quality assurance, training, and on-line procedures for the life, annuity and disability income call centers.Introduced e-learning (web-based training); achieved dramatic expense reductions with 96% satisfaction index.Drove key initiatives to establish: call center organization; workforce management and scheduling concepts; service level metrics, goals and reporting; segmentation strategies; and customer satisfaction survey strategy.Led a $265K project to select and install a new call recording and monitoring system with a 32% savings over original estimates, and achieved a 40% increase in call reviews for the service centers. Selected as one of thirty-six MassMutual managers to participate in the first Darden School (University of Virginia) “Excellence in Leadership” executive development program. Implemented cross-selling actions (e.g. statement messaging, “qualified leads for changing needs”) collaborating with Sales & Marketing, IT, Finance and Corporate Communications leading to $30 - 60 M in new premium. Created initial Service Stars curriculum with Disney’s Training/HR Department; ran for 5 years corporate-wide.
Chosen from among 96 managers to lead a team sponsored by Executive Vice President, partnered with Accenture, to define a long-term "to be" operating/organization model and migration plan.Completed future state model, including implemented service segmentation, modernization of legacy systems, design of completed workflow/imaging, and straight-through processing New Business strategy.
Led Variable Universal Life and Traditional Life service teams. Improved quality with 80% error reduction, 19% cycle time decrease, while volumes rose by 22% without additional staff. Reduced training time by 66% through completion of procedure manual and improved approach.
Quick answers generated from the profile data available on this page.
John Adamo is listed as Vice President, Chief Product Owner Master Data Management, Global Technology/Chief Data Office.
AeroLeads has found 1 work email signal at @prudential.com for John Adamo.
AeroLeads has found 4 phone signal(s) with area code 860, 732, 800 for John Adamo.
John Adamo is based in Greater Hartford, United States.
John Adamo has worked for Prudential Financial, Massmutual Financial Group, and Massmutual Life Insurance Co..
You can use AeroLeads to view verified contact signals for John Adamo, including work email, phone, and LinkedIn data when available.
John Adamo holds Bachelor'S Degree, Business Administration And Management, General from Saint Michael'S College.
John Adamo is listed with skills including Leadership, Strategy, Operations Management, Process Improvement, Management, Strategic Planning, Change Management, and Project Management.
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