John Adamo's Location
Greater Hartford, United States, United States
John Adamo's Contact Details
John Adamo work email
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About John Adamo
A versatile strategic executive who previously built a Data Governance organization, then joined the Chief Data Office (CDO) senior leadership team and led the development and evolution of Prudential’s new Master Data Management (MDM) capability. As a service operations and strategy leader, builds a positive, sustainable culture of employee engagement, developing people and organizations, and collaborating across the company to deliver results. Leadership capabilities include technology, data, strategy, project and programs, and service operations. This has included: leading service areas with emphasis on people and operations management; creating and building new organizations; revitalizing and improving established teams; and leading large-scale strategic initiatives and projects. This combination enables me to differentiate myself as a business executive with core technology knowledge and proven results.
John Adamo's Current Company Details
Vice President, Chief Product Owner Master Data Management, Global Technology/Chief Data Office
John Adamo Work Experience Details
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Vp/Chief Product Owner Master Data ManagementPrudential Financial Feb 2021 - Nov 2024Newark, New Jersey, UsBuilt a new Master Data Management (MDM) capability for Prudential within Global Technology's (GT) Chief Data Office. Enabled an enterprise golden record view of customer data for improved service experience, sales and marketing growth, and will support the advancement of data science, business intelligence and analytics -
Vp, Data Strategy, Management & Governance, Global Technology/Chief Data OfficePrudential Financial Jul 2019 - Jan 2021Newark, New Jersey, UsEnhance and maintain data quality through application of a data governance framework within Workplace Solutions Group Strategy. Partner with technology and business leaders to conduct in depth data analysis and implement data solutions/tools to enhance the client experience. Collaborate with Customer Office on Enterprise Financial Wellness solutions. Key sub teams include:Data Strategy, Governance, Analysis & Design
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Vice President, Data Governance & SolutionsPrudential Financial May 2016 - Jun 2019Newark, New Jersey, UsEnhance and maintain data quality through application of a data governance framework. Partner with technology and business leaders to conduct in depth data analysis and implement data solutions/tools to enhance the client experience. Key sub teams include:Data Governance, Analysis & Design: build framework, collaborate with business partners to build processes that support data quality, analysis and design workData Management & Tools: maintain, update and enhance various reporting/consumption tools/systems and develop solutions with business partners focused on growth, efficiency and client experience.Data Analytics & Innovation: develop analytic capabilities that support enterprise digital, analytics and client experience strategies.Service Team: deliver high quality, timely and cost effective service to client facing teams via data, report and presentations.
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Director, Data Governance & Reporting SolutionsPrudential Financial Oct 2015 - May 2016Newark, New Jersey, UsEnhance and maintain data quality end-to-end via Enterprise Data Warehouse. Collaborate with business and technology to develop analytic capabilities supporting customer experience goals and initiatives. Develop solutions to complex data/analytic requests. Deliver high quality, cost-effective timely service to client-facing (sales) teams for data, reports and presentation services.
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Director, Enterprise Reporting SolutionsPrudential Financial Aug 2010 - Oct 2015Newark, New Jersey, UsLeader of Reporting Solutions department to deliver reports and presentations for clients, some with assets of 5+B within Prudential's Retirement Services' business in Hartford, CT.Led strategic implementation of new service models in partnership with Sales & Client Retention organization. Implemented new organizational roles, cross-training and talent development plans, and quality assurance program.Led strategy and execution for department and clients balanced scorecards (i.e. quality, timeliness, cost) metrics.Recognized by senior management for expertise in capacity planning/resource management and strong operational results.
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Assistant Vice President/Department Head, Life ClaimsMassmutual Financial Group Jul 2008 - Sep 2009Springfield, Massachusetts, UsLeader of Life Claims, including Claims & Maturities Examination, Payments, Calculations and Financial Reporting Support for adjudication of 14,000 annual claims (approximately 20,000 policies); benefits payable in excess of $1.6B.Achieved 97% claimant satisfaction rating, reflecting high quality, strong timeliness and service attributes. -
Assistant Vice President, New Business & UnderwritingMassmutual Financial Group Dec 2006 - Jul 2008Springfield, Massachusetts, UsLeader of Operations Support organization, including Production Support, Initial Premium Management, 1035x, Delivery Requirements, Medical Vendor Management, Quality Assurance (QA), Training & Documentation, and Compliance.Requested for New Business Straight Through Processing (STP) vision team, and led successful operational implementation of new image/workflow solution for department. Received certification for completion of Lean Six Sigma "Champions' Training."
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Assistant Vice President, Project Management Office & Enterprise ServicesMassmutual Financial Group Nov 2005 - Dec 2006Springfield, Massachusetts, UsLed Project Managers, including 3 managers and 24 project managers for strategic and maintenance projects, focused on successful on-time implementations and business realization of benefits.Delivered Anti-Money Laundering (AML) solution to implement vendor solution to track producer AML training requirements with savings of $450,000 over a three-year period. Developed strategy for customer satisfaction surveying.Completed recommendation as business leader for the Chief Compliance Officer to implement a vendor solution for a compliance and ethics hotline. Selected as business leader to coordinate all customer service efforts for those impacted by Hurricanes Katrina/Rita.
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Avp/Department Head, Variable Life & Group Services And Enterprise Business Project LeadMassmutual Life Insurance Co. Aug 2003 - Nov 2005Requested to lead Group Services’ (plan sponsor/invoice plans) performance turnaround in addition to Variable Life Services department head role with total span of control over 100 people.Selected as business sponsor for Enterprise Billing, Collections & Disbursement $22 M project. Elected LOMA Committee Chairperson for 2003 - 2005; served as Program Chairperson for 2002 - 2003.
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Avp/Department Head, Quality Assurance & Variable Life ServicesMassmutual Life Insurance Co. May 2002 - Aug 2003Requested to lead service recovery of Variable Life operation in addition to QA department head role.Achieved significant improvements in key service metrics (e.g. timeliness improved by 55%, pending inventory decreased by 70%), while maintaining high quality measures. Reduced staffing by 14% and direct expenses 11%.Received “reliable” (highest) rating from Corporate Auditing, a result achieved in less than 5% of audits.Point person selected by Senior Vice President for 2003 business planning and strategy work.Leader of QA “Best Practices” project to solicit, define, recommend & implement across multiple business units.
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Department Head/Senior Director, Quality Assurance (Qa) & Training, Call Centers And Post-IssueMassmutual Life Insurance Co. Jan 1999 - May 2002Named department head, serving 250-person call center, and extended to a 500-person post-issue multi-site organization.Created strategy and built new organization to: develop quality assurance, training, and on-line procedures for the life, annuity and disability income call centers.Introduced e-learning (web-based training); achieved dramatic expense reductions with 96% satisfaction index.Drove key initiatives to establish: call center organization; workforce management and scheduling concepts; service level metrics, goals and reporting; segmentation strategies; and customer satisfaction survey strategy.Led a $265K project to select and install a new call recording and monitoring system with a 32% savings over original estimates, and achieved a 40% increase in call reviews for the service centers. Selected as one of thirty-six MassMutual managers to participate in the first Darden School (University of Virginia) “Excellence in Leadership” executive development program. Implemented cross-selling actions (e.g. statement messaging, “qualified leads for changing needs”) collaborating with Sales & Marketing, IT, Finance and Corporate Communications leading to $30 - 60 M in new premium. Created initial Service Stars curriculum with Disney’s Training/HR Department; ran for 5 years corporate-wide.
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Business Leader, Strategy & Organizational Effectiveness, 3 - 5 Year HorizonMassmutual Life Insurance Co. Apr 1998 - Jan 1999Chosen from among 96 managers to lead a team sponsored by Executive Vice President, partnered with Accenture, to define a long-term "to be" operating/organization model and migration plan.Completed future state model, including implemented service segmentation, modernization of legacy systems, design of completed workflow/imaging, and straight-through processing New Business strategy.
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Development Coach, Assistant Director, Associate DirectorMassmutual Life Insurance Co. Jul 1994 - Nov 1998Led Variable Universal Life and Traditional Life service teams. Improved quality with 80% error reduction, 19% cycle time decrease, while volumes rose by 22% without additional staff. Reduced training time by 66% through completion of procedure manual and improved approach.
John Adamo Skills
Leadership
Strategy
Operations Management
Process Improvement
Management
Strategic Planning
Change Management
Project Management
Call Centers
Insurance
Team Leadership
Training
Quality Assurance
Vendor Management
Six Sigma
Software Documentation
Vendor Relationship Management
Human Resources
Program Management
Financial Services
Advanced Management Systems Service Delivery
Business Process Improvement
John Adamo Education Details
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Saint Michael'S CollegeGeneral -
Rensselaer At WorkBusiness
Frequently Asked Questions about John Adamo
What is John Adamo's role at the current company?
John Adamo's current role is Vice President, Chief Product Owner Master Data Management, Global Technology/Chief Data Office.
What is John Adamo's email address?
John Adamo's email address is jh****@****ter.net
What is John Adamo's direct phone number?
John Adamo's direct phone number is +186053*****
What schools did John Adamo attend?
John Adamo attended Saint Michael's College, Rensselaer At Work.
What are some of John Adamo's interests?
John Adamo has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is John Adamo known for?
John Adamo has skills like Leadership, Strategy, Operations Management, Process Improvement, Management, Strategic Planning, Change Management, Project Management, Call Centers, Insurance, Team Leadership, Training.
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