I have a passion for enhancing the patient experience by balancing the personalization of care with efficient and reliable systems, as well as enhancing the staff experience by leading with heart, fostering growth, explaining the vision and encouraging work-life balance among the team. My extensive experience in coaching and empowering health center managers to exceed patients' service expectations in efforts to make a distinct impact on their lives comes from 15 years in the industry. I also enjoy fostering a high-quality work experience by building social capital as a trusted leader, influencer, and change agent. My previous and current roles have allowed me to become an innovative senior level business professional with extensive business development experience within highly competitive markets. Experience includes: leading powerhouse teams in the quest to ensure quality and compliant patient care, addressing top growth priorities, patient census and leads successful operational conversions on acquisitions, and developing and executing strategic operating plans and goals for assigned regional facilities. My experience also focuses on reviewing, analyzing, and addressing gaps in service excellence, policies, and/or procedures proactively; identifying issues and implements solutions. I manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes within my assigned regional facilities. Lastly, I maintain awareness and knowledge of competition; proactively assessing related SWOT (division strengths, weaknesses, opportunities, and threats).