Solutions Manager
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Dec 2023 - Present
Who is Johna D.? Overview
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Johna D. is listed as ✨Customer Success ✨ at Popl, based in Phoenix, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Johna D..
Johna D. previously worked as Solutions Manager at Popl and Strategic Client Executive at Headspace Health. Johna D. holds Bachelor'S Degree, Social Work from Arizona State University.
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Profile bio
About Johna D.
Customer Success professional offering over 12 years of experience building customer rapport, providing expertise in product knowledge, and a trusted advisor on client success best practices. Results-driven CSM focused on building strong processes to improve customer Adoption, Retention, and Expansion. Devoted to understanding and engaging clients to meet their goals long term.Highlights of my strengths:◾️ Strategic leader and complex problem solver. I remove roadblocks, overcome objections, and create clear roadmaps to efficiency for my customers. By leveraging these strengths, I can develop innovative solutions to overcome customers’ challenges.◾️ Passionate customer experience partner. I consult with clients to understand their largest needs and introduce solutions based on their complex and specific challenges. Through client analysis and communications, I understand the customer’s voice and lead to insert that into innovative strategies that drive business expansion and revenue growth. ◾️ Proven ability to achieve and exceed targets. My career includes a history of high NPS and retention rates. I attribute these wins to my ability to communicate and understand the customer forming trusting relationships that benefit everyone.
Current workplace
Johna D.'s current company
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8 roles · 15 years
Johna D. work experience
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Strategic Client Executive
Headspace Health offers the world's most comprehensive and accessible mental healthcare platform. Through our flagship Headspace brand, we’ve touched the lives of over 100 million people in 190 countries through mindfulness tools for managing stress, sleep, and focus. Our enterprise brands, Headspace for Work and Ginger, are distributed through over 2,700.
2022 - 2023
~1 yr
Customer Success Manager
Journey is the leading preventative mental health solution for modern companies. Rooted in live group learning, peer support and proactive health, Journey provides the most engaging, cost-effective way to reduce turnover, tackle burnout, and help employees live happier, healthier lives.
2021 - 2022
~1 yr
Customer Success Manager
Strata Health provides everything you need to streamline patient flow – match the right patients, to the right resources, at the right time and reduce readmissions, length of stay, and avoidable days.Combining real-time data, AI-powered matching algorithms, end-to-end eReferral, and patient engagement tools, the Strata Health platform helps healthcare.
2019 - 2021
~2 yrs
Umr - Care Management Consultant
2018 - 2019
~1 yr
Account Executive
2017 - 2018
~1 yr
Account Manager
2015 - 2017
~2 yrs
Sr. Benefit Specialist
2011 - 2015
~4 yrs
2 education records
Johna D. education
Bachelor'S Degree, Social Work
Arizona State University
Diploma, General Studies
Camelback Highschool
FAQ
Frequently asked questions about Johna D.
Quick answers generated from the profile data available on this page.
What company does Johna D. work for?
Johna D. works for Popl.
What is Johna D.'s role at Popl?
Johna D. is listed as ✨Customer Success ✨ at Popl.
Where is Johna D. based?
Johna D. is based in Phoenix, Arizona, United States while working with Popl.
What companies has Johna D. worked for?
Johna D. has worked for Popl, Headspace Health, Journey, Strata Health U.S., and Unitedhealth Group.
How can I contact Johna D.?
You can use AeroLeads to view verified contact signals for Johna D. at Popl, including work email, phone, and LinkedIn data when available.
What schools did Johna D. attend?
Johna D. holds Bachelor'S Degree, Social Work from Arizona State University.
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