Operations Manager
- Oversee day to day operations for 3 venues. - HR recruitment efforts; all venues to be fully staffed with quality talent;- Oversee staff schedules to optimal operations flow, and able to keep track ofleave requests, and salary calculations- Restaurant and Liquor license requirements are met; keep log of all inspectionvisits- Point of contact for government departments & land lords- Work with floor and kitchen staff to ensure all equipment are operational; pointof contact for maintenance workers- Assist with menus and venue offerings, and perform competitive analysis, andcosting analysis to finalize retail pricing- Oversee quality control of food produced by kitchen team- Ensure cleanliness of all stores – floor, kitchen and amenities- Enforce sales targets for venues and train staff on tactics to increase sales;when sales targets are not met, responsible for reducing costs to ensure business isprofitable- Work closely with marketing team on adhoc promotions based on venue needs- Work closely with venue staff (store managers/supervisors, customer service,kitchen team)- Host weekly team meetings with staff to improve operations, staff knowledge,and customer service needs- Representative of business; attend meetings and events on behalf of thecompany and CEO- Personally handle VIP orders, and ensure online and catering orders arefulfilled- Oversee flow of business operations (venues, head office, warehouse, off-sitekitchens)- Create and implement policies and procedures for all departments- Maintain optimal inventory levels across kitchens and stores, providing supportfor inventory audits and restocking as needed.- Analyse customer feedback and sales reports, and make recommendations forimproving product mix, service mix, and growth strategies
