John Gatehouse Email & Phone Number

Wakefield, GB

Wakefield, United Kingdom

Responsible for creating relationships and closely working with clients to identify process areas to revise and training needs to streamline processes, for example streamlining month end processes, increasing controlled Purchase Order expenditure, or system changes to reduce clicks required to perform common processes. These can involve leading a small.

Worked as an escalation point and account manager for up to 20 clients outsourced Financial and at times Payroll services. To do this I forged excellent customer relationships to understand their current and future needs and where NHS SBS could support these, as well as resolving escalated issues being faced by clients. Key to this role was strong internal.

Wakefield, United Kingdom

Working with groups of customers and types of users to develop front end reporting dashboards through the software development lifecycle, from capturing requirements, overviewing development and testing through to comms and training and post implementation support. Successfully developed and implemented an engagement methodology and training material to.

Wakefield, United Kingdom

Instigation of business change activities with a focus on obtaining the Voice of the Customer to ensure internal processes provide the right service to clients. Worked on analytics on the whole of the SBS Business to support both Hackett Benchmarking, and on the Finance & Accountancy service to support the successful bid for the outsourcing of the.

Wakefield, United Kingdom

Performing balance sheet reconciliations for 15 clients, working closely with the clients local teams. Maintenance, creation and enhancement of key audit logs/service measures ensuring compliance with IGAF and SAS 70/ISAE 3402 requirements.Successfully proposed, developed, documented and implemented an automated file e-mail system to reduce manual effort.

Wakefield, United Kingdom

Responsibility for ensuring accurate billing and debt collection for NHS Professionals.Successful management of a team of staff including appraisals and objective setting.Optimising client relations with regular client face to face meetings (monthly), ad-hoc required engagements, as well as drafting commercial agreements.Forged excellent working.

Wakefield, United Kingdom

Local project management within NHS SBS to work with NHS Professionals on on-going change to service, including all Implementations of new business, disengagements of existing clients and other ad-hoc system and process projects.Creation, maintenance and stakeholder feedback of PID's, Project Plans, Risk and Issue logs, Stakeholder and Communications Plan.

Wakefield, United Kingdom

Responsibility for ensuring accurate billing and debt collection for NHS Professionals whilst also absorbing, standardising and streamlining work processes from regional offices into a Centre of Excellence with reduced costs.Hiring and termination of contracts of temporary members of staff. Reporting and evolving KPI’s for the department. Project lead for.

Post Graduate Certificate In Education, Secondary Education And Teaching

Bachelor Of Science (Bsc), Mathematics