John Agusta Email & Phone Number

Raleigh, Nc, Us

June 2020 to PresentOperations Manager/Team LeaderMarch 2017 to June 2020Corporate RecruiterNurture relationships with prospective candidates and manage ongoing relationships; Assign, monitor, document applicant assessment tests; Maintain department documents and spreadsheets reflecting accurate information; Qualify applicants (over the phone and video calls), analyzing responses; Compare applicant qualifications to job requirements. Experience with CareerBuilder… Show more June 2020 to PresentOperations Manager/Team LeaderMarch 2017 to June 2020Corporate RecruiterNurture relationships with prospective candidates and manage ongoing relationships; Assign, monitor, document applicant assessment tests; Maintain department documents and spreadsheets reflecting accurate information; Qualify applicants (over the phone and video calls), analyzing responses; Compare applicant qualifications to job requirements. Experience with CareerBuilder Luceo and Google Hire recruiting ATS platforms. Trained in federal EEOC guidelines. Additionally I developed many automated Javascripts to streamline the recruiting workflow and established an internal recruiting department quality assurance program.November 2016-March 2017Business Development RepresentativeResponsible for prospecting, qualifying and generating new sales leads to support the teleNetwork sales channel. Develop new business prospects from multiple sources including inbound marketing leads, outbound telephone calls, prospect lists, discovery and individual research introducing teleNetwork identifying potential customers using contact lists generated for our targeted campaigns. Log all outbound calls and associated documentation within Salesforce/SalesLoft. Connect potential future customers with our Account Executives.February 2016 to November 2016Business Customer Service Representative - Level 2Provide sales and service to business customers by answering questions related to business products, including internet, phone and other commercial products through a consultative sales approach facilitating the closure of revenue opportunities where they exist. Support Trainees and, Level 1 agents, process orders, write customer contracts using Salesforce,August 2015 to January 2016Technical Support RepresentativeProvide technical support to residential and business customers via phone, chat and remote access software. Show less

Fuquay Varina, Nc

A software publishing and consulting organization serving individuals and businesses.• Released five commercial Windows based desktop applications• Provide Project Management services• Provide Quality Assurance services• Provide Technical Writing services• Design and maintain eCommerce web sites with shopping cart functionalityTechnologies/Platforms: Wordpress, Woocommerce, Google AdWords, Google Analytics, Microsoft SQL Server, Javascript, HTML, Selenium, Visual… Show more A software publishing and consulting organization serving individuals and businesses.• Released five commercial Windows based desktop applications• Provide Project Management services• Provide Quality Assurance services• Provide Technical Writing services• Design and maintain eCommerce web sites with shopping cart functionalityTechnologies/Platforms: Wordpress, Woocommerce, Google AdWords, Google Analytics, Microsoft SQL Server, Javascript, HTML, Selenium, Visual Basic, .NET, DNS, SSL Show less

Raleigh-Durham, North Carolina Area

A multi-million dollar retail pawn shop with ten locations which buys, sells, and makes loans on items.Work with manager training on all responsibilities needed to run the store including personnel management, scheduling, training, inventory control pricing and sales. Perform all administrative functions of the store, including cash management and asset protection of store inventory. Reconcile cash and balance registers. Merchandise, sign and price products, implement prevention… Show more A multi-million dollar retail pawn shop with ten locations which buys, sells, and makes loans on items.Work with manager training on all responsibilities needed to run the store including personnel management, scheduling, training, inventory control pricing and sales. Perform all administrative functions of the store, including cash management and asset protection of store inventory. Reconcile cash and balance registers. Merchandise, sign and price products, implement prevention techniques in order to reduce shrinkage. Implemented listing items on Craigslist resulting on reducing aged inventory, increasing sales and expanding our customer base.• Developed three Javascript web based calculators on my own time used to aid sales associates close deals on the sales floor using their phone.• Created and documented contingency plan for alternate network when primary network goes down to allow POS software and credit card terminals to continue to function• Successfully completed GIA Diamond Essentials training, anti-money laundering course and firearm training.Technologies/Platforms: Pawn Master, Check Master, HTML, CSS. Javascript, Citrix, Windows Terminal Services Show less

Raleigh-Durham, North Carolina Area

A subsidiary of Asset Protectors and Advisors, a FMO providing Insurance and Financial software applications. • Work closely with the business stakeholders and development teams to ensure new feature requirements are clearly documented and communicated to the development team• Identify, analyze, and document business requirements, user stories and processes for both bug fixes and new development• Analyze and document existing applications and processes• Define and analyze… Show more A subsidiary of Asset Protectors and Advisors, a FMO providing Insurance and Financial software applications. • Work closely with the business stakeholders and development teams to ensure new feature requirements are clearly documented and communicated to the development team• Identify, analyze, and document business requirements, user stories and processes for both bug fixes and new development• Analyze and document existing applications and processes• Define and analyze problems in terms of systems requirements and modify system design• Interact with business and technical partners to design, develop, and test software applications and systems• Accountable for supporting technical solutions through the Systems Design, Systems Integration Testing, User Acceptance Testing, and Implementation phases• Manage individual/team tasks and deliverables in order to complete projects on schedule• Adjust communication to level of target audience providing clear, concise, and articulated updates as needed• Perform Quality Assurance as needed, create use and test cases• Facilitate meetingsNew Projects: Deployed application to collect and report on insurance and annuity commissions, used to take one person three days now takes three hours; Portfolio Management/Back testing system to calculate returns on investments used to close deals with clients comparing to EQIS.Technologies/Platforms: Microsoft C#, Visual Basic, .NET, Microsoft SQL Server, IIS, ASP, Javascript, MVC, AJAX, Sencha, JSON, JQuery, HTML, InstallShield, TortoiseSVN, Subsonic, Mantis, Selenium, Agile development methodology Show less

Cary, Nc

A $600K musical instrument retail store located in a high volume shopping center which: buys, sells, and trades new and used musical equipment, and accessories; rents band instruments to students in school using 3rd Party national rental company; offer in-store lessons on most popular instruments; provide service on equipment.Perform all duties as needed to run the store including personnel management, scheduling, training, inventory control and acquisition, sales, accounting… Show more A $600K musical instrument retail store located in a high volume shopping center which: buys, sells, and trades new and used musical equipment, and accessories; rents band instruments to students in school using 3rd Party national rental company; offer in-store lessons on most popular instruments; provide service on equipment.Perform all duties as needed to run the store including personnel management, scheduling, training, inventory control and acquisition, sales, accounting (QuickBooks), marketing (including web design) and computer support/installations. Perform all administrative functions of the store, including cash management and asset protection of store inventory. Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures.Developed ecommerce web site with shopping cart, managed marketing campaigns on Google and Facebook. Show less

Lead the PCMS Development group consisting of both internal developers and contractors. Develop proprietary data collection, validation and distribution systems. Create project plans, manage issues and change requests, report status to project sponsors.

New York, Ny

A startup financial services corporation providing financial research for the Fixed Income markets of the Asian Pacific Rim.Direct all IT related projects; manage contractor relationships and implement EDI with data providers. Work with senior management team, planning web site features and release schedules.• Launched internet research platform establishing the organization's primary product.• Integrate pricing, news and corporate action information from Reuter's providing… Show more A startup financial services corporation providing financial research for the Fixed Income markets of the Asian Pacific Rim.Direct all IT related projects; manage contractor relationships and implement EDI with data providers. Work with senior management team, planning web site features and release schedules.• Launched internet research platform establishing the organization's primary product.• Integrate pricing, news and corporate action information from Reuter's providing research substance and credibility.• Initiated Quality Assurance effort, retaining and managing consultants, ensuring releases met quality assurance standards.Technologies/Platforms: Windows, Oracle, Java, TCL, Apache, Javascript, Web Show less

Build and lead the Development, Systems, Quality Assurance, Project Management and Operations (24x7x365) groups, about thirty people overall. Architect proprietary data collection, validation and distribution systems, lead and structure the IT department, help business managers develop clear and complete requirement and specification documents, prepare and monitor the technology budget, develop project plans, manage issues and change requests, report project status to appropriate parties… Show more Build and lead the Development, Systems, Quality Assurance, Project Management and Operations (24x7x365) groups, about thirty people overall. Architect proprietary data collection, validation and distribution systems, lead and structure the IT department, help business managers develop clear and complete requirement and specification documents, prepare and monitor the technology budget, develop project plans, manage issues and change requests, report project status to appropriate parties, manage departmental computer and network equipment inventory, identify and recommend future technology needs. Show less

Master Of Business Administration (Mba), Information Technology

Ba, Applied Music Composition/Mathematics

Activities and Societies: Soccer, Baseball, Band

Education record

Activities and Societies: Wrestling, Phi Gamma Delta (FIJI)

Education record

Activities and Societies: Football, Track President National Honor Society