• Conducting thorough troubleshooting, remote support and providing step-by-step instructions to diagnose and resolve software problems promptly.• Addressing hardware related issues of 20 – 30 desktops by conducting regular hardware maintenance, diagnosing issues and implementing timely replacements or upgrade to minimize system downtime and ensure uninterrupted operations.• Playing a key role in procurement, setup and configuration of hardware and software systems for new employees ensuring smooth onboarding processes and providing users with necessary tools for their roles.• Providing technical support and guidance to staffs regarding software applications and systems thereby achieving a 98% success rate in assisting users in understanding and effectively using software tools to perform their task efficiently.• Mitigating the risk of data breaches by implementing cybersecurity protocols, including network monitoring, firewall configurations, vulnerability assessments and employee training to enhance data security and protection against potential threats.• Installing servers and performing all functions necessary to make them operational including racking, wiring, and installation of a server operating system.

• Engaging customers to understand their needs, providing product recommendations, and assisting them in selecting the right mobile phones, laptops or desktops based on their requirements.• Helping customers setup their devices, install operating systems, software applications and drivers, and configure network and internet connections.• Assisting customers in transferring data from old devices to new ones, ensuring data integrity, and guiding them on data backup best practices.• Identifying and diagnosing hardware and software issues, providing solutions or recommendations for repairs and coordinating repairs with authorized service providers if required.• Installing and updating software applications, antivirus programs, and firmware to ensure optimal device performance and security.