John Baillie Email & Phone Number

North Vancouver

Bug Reporting/ Validation Function TestingNotification, SMS / Email TestingProduct improvement recommendation

North Vancouver

- Perform general office administrative and clerical duties.- Customer account management; daily review and follow-up of declined payments, monthly automatic renewals.- Maintain office appearance; ensure that shared office space, boardroom and kitchen are always clean. - Provide support to sales, operations, development and technical support teams. - Maintain spreadsheets for all new customer activities.- Customer database maintenance.- Send introduction and next steps emails to new customers.- Answer customer e-mail inquiries.- Assist in relevant market research, for example generating prospect lists in specific geographical territories or verticals. - Sort and distribute mail outs to company prospects and new customers. - Order, store and organize all office supplies. - Manage incoming and outgoing letters and packages.- Compile and maintain an industry event and trade show calendar. - QA support for development team.

North Vancouver

Leads the post-sales effort and delivers value to our customers. As a Yocale expert, I can speak, and teach intelligently on the value and usage of each part of the Yocale system. I will also share best practices, whether those are specific to the using Yocale or general business best practices.This includes: • Participate in technical and strategic onboarding of new Yocale customers to increase customer satisfaction • Assist customers to build and enhance their Yocale profiles • Communicate product roadmap, sales and marketing messages, and company announcements to customers • Execute customer success plans, and tracking and reporting on key metrics for customer adoption and success • Assist customers to realize and measure the value they receive from Yocale • Assist customers to follow the strategic set-up to ensure success

North Vancouver

- Prospecting and developing new client relationships with Yocale within a defined geographical location. - Developing innovative proposals and delivering strategic sales presentations- Oversees the weekly assignment sheet- Go-to to for all ad hoc sales requests including fixes, profile updates and any other urgent and pressing matters - Builds all new customer Business profiles in Yocale before CSMs arrive for kickoff meetings - Works with our designer on fixing the Business Profile logos and images - Manages sign-ups for the weekly in-person training program - Runs weekly training sessions and networking events - Manages the list of old customers and identifies top 10 every week for Chara and Desmond - Builds the CSM Quickstart kits