John Alland Email & Phone Number

Pasco County, Fl

Manager for the Network Engineers and Technicians at Pasco County. Navigating a team of highly intelligent individuals to technical greatness.

Pasco County Fl

My role supports Planning, Designing, and Implementing of Core Network Infrastructure for Pasco County BOCC and some constitutional offices.-Ground up configuration of Cisco core networking equipment to include Nexus.-High Availability Implementations-Remote site VPN -Intra/Inter Building, Campus, and Long Haul Fiber optic support-Vendor coordinator for short and long haul fiber installations-Multiple Cisco wireless controller support-Wireless bridge design, configuration, and implementation (Cisco, Ubiquiti, Proxim)-Monitoring solutions and ground up configuration of Solar winds NPM and Cisco Prime Infrastructure-Troubleshooting connectivity issues-Wide geographic support

Pasco County Fl

My role supports Planning, Designing, and Implementing of Voice over IP infrastructure for Pasco County BOCC and constitutional offices.Adtran, Interactive Intelligence (ININ), and NEC phone systems -Certified Adtran Technical Solutions Professional-Ground up configuration of Adtran phone systems (Phone systems, call routers, and Session Border Controllers (SBC’s))-Design and implement Auto Attendants, and Call Centers-Design and implement caller experience and call flows-High Availability SIP trunking design and implementation-Call routing with multiple phone system support-Monitoring and Phone systems management (thousands of calls per day)-Troubleshooting call connectivity issues (Call setup and tear down)-FXO support and analog support -Fax support T.38 and analog-Wide geographic support

Pasco County Fl

My role supports the needs of Pasco County's Desktop computing environment and the Tele Communications environment. At Desktop support:PC's - Laptops - ToughBooks, Smart Phone Devices, and Tablets-Deploy New devices-Diagnose and Repair existing devices-Deploy Software -Decommission old devices-Diagnose Operating systems issues-Printer Support-Device Imaging**(you name it, we fix it !)**At Tele Support:-Maintain PBX environment-Install Network and Tele Lines-Diagnose/ Repair issues-Repair various equipment-New Installations

Pasco County Fl

As Part of the Desktop Support team I was responsible for providing technical support to the end users of Pasco County government. Support included Software, Hardware, and basic training. Providing responsive customer service was a priority.

The position required strong Interpersonal skills, ability to manage people to achieve budget and projections. Leveraged strong analytical processes to evaluate store conditions and trends to modify results. • Setting the culture of the store to provide best service and meet all company standards.• Train associates about Sales building and Merchant Culture• Strong understanding of all department operations, programs, and SOP’s• Meet all Labor productivity expectations• Maintain a food safe environment and training for associates• Create lasting community partners that support Sweetbay• Analysis of functioning business data to make sound decisions right for the location• Building relationships with customers and training associates to follow• Monitor company assets regularly for Sox compliance• Plan/Build Talent for the store and create cross functional associates• Implement Directives across the store

Preformed at the technician level building new PC systems to customer specifications to include all software installations and initial setup. Preformed customer specified upgrades, diagnosed hardware, and software issues.

Bachelor Of Science (Bs), Information Systems Cybersecurity, 4.0

Activities and Societies: National Technical Honor Society4.0gpa Highest Honors

As, Network Systems Administration, 4.0

Activities and Societies: National Technical Honor Society4.0 Full Honors

Computer Science