John Concepcion Email & Phone Number

Fairfield, New Jersey, US

Staten Island, NY, US

Manage One Touch software development and enhancement for desktop and mobile app. Create new concepts and format digital structure to best support business needs.

Staten Island, NY, US

• Establish and grow Affiliate Program as a resource for new client requests around the country. Deliver proactive leadership for a high ranked security provider who offers uniformed and armed officers, personal.
• Boosted revenue by 12.5% on monthly basis while keeping the cost at 18% of the gross profit.
• Coordinated coverage to handle disaster relief for Hurricane lda by filling 50 locations in Louisiana and Long Island New York within 24 hours. These supported disaster relief representatives who were providing various.
• Engaged and negotiated contract with iSummation Technologies to develop the fully customized client/vendor management software and mobile app for OneTouch, in the interest of enhancing day-to-day operational.
• Utilized JIRA, a project management software to house Kanban board for the testing and concept manifestation of One Touch
• Managed Support Team for Trackforce Guard-Tek touring, scheduling and field reporting platform. Drafted, established and voiced field training materials including video tutorials for utilization of desktop and mobile.

Austin, TX, US

Locate and retain clients for Clinical Staffing and Provider Management service packages. Review open Federal and Commercial RFPs/RFIs/RFQs for matching opportunities on various bid calendars. Create capture plans and collaborate with operations in order to win contracts and secure new revenue. Explore strategic partnerships in order to form teams for.

Bayonne, NJ, US

• Monitored end-to-end functions of Property Preservation programs on foreclosed properties, including single family, multi-family, and condos. Led and trained a team of 15 staff members which include client response.
• Spearheaded ~10K projects per annum as well as managed service inventory valued at $50M.
• Increased client satisfaction by ensuring timely order processing/dispatching with “white glove” service for customer.
• Improved technology utilization by documenting training and guidance to employee and client users for the company database and order placement portal, AMI.
• Set fixed-pricing parameters rooted in both the service types and vendor-to-location distance of the subject properties, which resulted in reducing monthly accumulative vendor trip fees by $32K.

Bayonne, NJ, US

• Managed a team of five vendor coordinators to ensure timely completion of assigned tasks and consistent updates to clients. Retained licensed and bonded movers, locksmiths and general contractors across the US..
• Accomplished project specifications and budget requirements by revamping compensation plans for the vendor coordinator position, from an hourly based position to a commission-based structure. This resulted in lean.
• Developed new position and procedures for “Vendor Recruiter” to identify and procure maintenance contractors capable maintaining company Net terms.

Bayonne, NJ, US

• Managed all eviction related servicing, invoicing, and billing. Collaborated with legal agencies including law enforcement and attorneys regard tenant accommodations. Monitored operational workflow in various stages of.
• Proofed licensing, insurance, and legal documents prior to acquisition of the property.
• Ensured compliance with legal procedures, obtained updates from the field live on day of Lockout.
• Provided updates to client as to ensure there they are comfortable during a potential high liability situation
• Oversight for 360 eviction timelines annually, for a company being recognized as a top vendor specializing in Foreclosure Evictions in the United States.

Bayonne, NJ, US

• Assigned subcontractors to facilitate preservation services on incoming order requests. Average of 100 orders daily in various locations around the U.S., including scheduling routine (bi-weekly/weekly) maintenance.
• Received promotion to a Team Lead role within six months, based on high volume of orders placed, resourceful new vendor relationships created and establishing significant client satisfaction and recognition for the.