DISH Network is a leader in satellite television and digital services, dedicated to providing exceptional customer experiences. I addressed key challenges in customer retention and satisfaction by leading initiatives that leveraged AI and data-driven solutions, resulting in improved service interactions and enhanced customer loyalty.• Spearheaded project to improve End-to-End Customer Experience, utilizing generative AI to predict customer sentiment based on call records, tech visits, and viewer metrics, leading to more personalized customer interactions.• Led a cross-functional team to design customized Interactive Voice Response (IVR) messages, improving customer experience and service clarity.• Managed the In Home Services Missed Appointments project, analyzing data from over 1 million jobs, identifying cancellation trends, and recommending solutions to reduce customer-facing issues.• Collaborated with key stakeholders to implement AI-driven call summaries, enhancing agent efficiency and increasing customer satisfaction.• Developed and streamlined customer-facing initiatives that strengthened loyalty and improved retention metrics across multiple service touchpoints.

Epic Systems is a leading healthcare software company known for its innovative solutions and large-scale impact. I addressed the challenge of inconsistent digital presence across five public websites for a 14,000-employee organization by leading rebranding efforts, resulting in a 20% increase in web traffic and a 15% increase in user engagement.• Led a 10-member team to rebrand epic.com, increasing web traffic from 320k to 400k+ monthly users and boosting engagement by 15%.• Directed the careers.epic rebrand with an 8-person team, aligning project outcomes with company objectives and best practices.• Developed comprehensive wikis to clarify new systems, enhancing team accountability and operational clarity.• Partnered with the EpicShare news team to curate impactful stories, boosting user engagement and market presence.

ActionCOACH is a globally recognized business coaching firm known for driving business growth and success. I tackled the challenge of low inbound leads and weak brand identity, implementing comprehensive digital marketing strategies that increased monthly leads by 400% and tripled monthly revenue.• Oversaw a team implementing digital marketing strategies, increasing inbound leads from 20/month to 100+/month and monthly revenue from $15k to $40k.• Launched a new brand identity and revamped website, significantly elevating the company's market position.• Secured 10 new clients, contributing to the expansion of the company's client base.• Coordinated weekly and annual event calendars, ensuring alignment with business objectives and marketing campaigns.

Cherry Hills Community Church is a prominent church in the Denver area, known for its vibrant community and impactful outreach programs. I addressed the need for increased community engagement and participation, growing the volunteer base and student ministry through strategic digital marketing and community initiatives.• Recruited and maintained a volunteer team of 100 members, ensuring continuity in leadership and service quality.• Organized and executed bi-annual youth camps for over 400 students, ensuring transformative experiences.• Delivered 30 inspirational sermons as part of monthly preaching duties, contributing to community cohesion.• Managed extensive marketing campaigns for major events, reaching over 1,000 participants through social media, print, radio, TV, and web advertisements.

Unique Properties is a leading commercial real estate firm in Denver, known for its robust market presence and professional excellence. I confronted the challenge of low property visibility and client engagement, driving revenue growth through effective property sales and leasing strategies.• Sold 5 commercial listings and secured leases for 10 properties, significantly contributing to the firm's revenue growth.• Developed and managed marketing materials, including property brochures and interactive maps, to enhance property visibility.• Conducted over 50 cold calls daily, demonstrating effective communication skills in client prospecting and securing new business opportunities.