John Mulhern Email & Phone Number

Littleton, CO, US

Colorado, United States

• DISH Network is a leader in satellite television and digital services, dedicated to providing exceptional customer experiences. I addressed key challenges in customer retention and satisfaction by leading initiatives.
• Spearheaded project to improve End-to-End Customer Experience, utilizing generative AI to predict customer sentiment based on call records, tech visits, and viewer metrics, leading to more personalized customer.
• Led a cross-functional team to design customized Interactive Voice Response (IVR) messages, improving customer experience and service clarity.
• Managed the In Home Services Missed Appointments project, analyzing data from over 1 million jobs, identifying cancellation trends, and recommending solutions to reduce customer-facing issues.
• Collaborated with key stakeholders to implement AI-driven call summaries, enhancing agent efficiency and increasing customer satisfaction.
• Developed and streamlined customer-facing initiatives that strengthened loyalty and improved retention metrics across multiple service touchpoints.

• Epic Systems is a leading healthcare software company known for its innovative solutions and large-scale impact. I addressed the challenge of inconsistent digital presence across five public websites for a.
• Led a 10-member team to rebrand epic.com, increasing web traffic from 320k to 400k+ monthly users and boosting engagement by 15%.
• Directed the careers.epic rebrand with an 8-person team, aligning project outcomes with company objectives and best practices.
• Developed comprehensive wikis to clarify new systems, enhancing team accountability and operational clarity.
• Partnered with the EpicShare news team to curate impactful stories, boosting user engagement and market presence.

Remote

• ActionCOACH is a globally recognized business coaching firm known for driving business growth and success. I tackled the challenge of low inbound leads and weak brand identity, implementing comprehensive digital.
• Oversaw a team implementing digital marketing strategies, increasing inbound leads from 20/month to 100+/month and monthly revenue from $15k to $40k.
• Launched a new brand identity and revamped website, significantly elevating the company's market position.
• Secured 10 new clients, contributing to the expansion of the company's client base.
• Coordinated weekly and annual event calendars, ensuring alignment with business objectives and marketing campaigns.

Highlands Ranch, CO

• Cherry Hills Community Church is a prominent church in the Denver area, known for its vibrant community and impactful outreach programs. I addressed the need for increased community engagement and participation.
• Recruited and maintained a volunteer team of 100 members, ensuring continuity in leadership and service quality.
• Organized and executed bi-annual youth camps for over 400 students, ensuring transformative experiences.
• Delivered 30 inspirational sermons as part of monthly preaching duties, contributing to community cohesion.
• Managed extensive marketing campaigns for major events, reaching over 1,000 participants through social media, print, radio, TV, and web advertisements.

Denver, Colorado, United States

• Unique Properties is a leading commercial real estate firm in Denver, known for its robust market presence and professional excellence. I confronted the challenge of low property visibility and client engagement.
• Sold 5 commercial listings and secured leases for 10 properties, significantly contributing to the firm's revenue growth.
• Developed and managed marketing materials, including property brochures and interactive maps, to enhance property visibility.
• Conducted over 50 cold calls daily, demonstrating effective communication skills in client prospecting and securing new business opportunities.

Bachelors In Business Administration, Marketing And Finance

Activities and Societies: NCAA Baseball Player 2012-2016 Comeback Athlete of the Year - 2014 President of the Fellowship of Christian.

Master'S In Organizational Leadership, Building Teams

GPA - 3.5 Completed Thesis on Building Team & Volunteer Culture