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Principle driven leader with the proven transformation skills to build and lead high-performing organizations that deliver exceptional and differentiated customer service. Collaborative business partner who works cross-functionally, and with data-driven decisions, to identify, develop, and implement new processes, solutions, and technologies that support the growth of company profits.Qualifications:Organizational Transformation | Succession Planning & Talent Management | Client Relationship Management | Profit & Loss Accountability | Financial Planning & Analysis | Business Case/ROI Modeling | Strategic Planning & Execution | Business Process Improvement | Metrics Development & MeasurementIndustry Interests:Consumer Services | Retail | Extended Warranty | Service Contracts| Consumer Electronics | Home Appliances | HVAC | Plumbing | Original Equipment Manufacturers | Home Security Installation and Repair | B2B Repair and Maintenance | Telecommunications | CableProfessional Exposure:Fortune 50 | Private Equity | C-suite | Board Levele-mail: johnRancona@verizon.net
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PrincipalForte ConsultingTexas, United States
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Coo, Facility ServicesFacility Solutions Group Mar 2023 - Oct 2024Austin, Texas, UsLead the facility services organizational vision, operational strategies, process implementation, execution, growth, and hiring needs to drive profitable growth.Drive the continuous evolution of operational excellence by creating consistent operations, strategies, offerings, forms, deliverables, and systems across service operations nationally.Assess marketplace requirements, emerging trends, and clients’ needs to develop new services and geographical capabilities to grow the service organization in breadth and depth. -
PrincipalForte Consulting Oct 2022 - Mar 2023Providing leading edge strategies, insights, and solutions that yield increased sales, profit, and customer satisfaction through operational excellence for large, multi-unit field service organizations (business-to-business or direct-to-consumer) with focus on:- Working with companies to build digital transformation strategies. Supporting the identification, selection, and deployment of digital solutions designed to increase productivity, reduce costs, and improve both the employee and customer experience.- Assessing current operations and developing solutions for increasing sales and profits through business process re-engineering- Assisting companies in the identification and harvesting of operational data to define and track metrics that create meaningful insights and actionable tactics to deliver operational improvement through organizational alignment on better practices
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Senior Vice President, Strategic AlliancesAmerican Residential Services Aug 2018 - Oct 2022Memphis, Tn, UsLead strategic business development by identifying, prioritizing, and establishing new revenue and profit generating relationships through strategic partnerships and affinity programs that enhance the ARS brand.Formulate growth strategies into adjacent service offerings and products that can be integrated, or driven autonomously, into ARS’s current partners with specific emphasis on the smart home offerings.Collaborate with our strategic partners to design and implement sophisticated and progressive sales approaches to promote ARS’ service-centric solutions.Organizational Transformation | Strategic & Tactical Planning and Execution | Business Process Improvement | Goals & Metrics Development and Measurement | Succession Planning & Talent Management | Contracts Development & Negotiations | Client Relationship Management | Business Development | Digital Transformation -
Senior Director, OperationsSears Home Services Jan 2016 - Aug 2018Longwood, Fl, UsResponsible for the strategic design and tactical realization of an alternative technical services network for ~1M in-home appliance services annually. Charged with ensuring this solution delivers a superior customer experience. Ultimately accountable for cost, quality, and performance of the network.Lead the Sales and Operations Planning effort for all 5M plus Sears Home Services in-home service events to ensure supply planning (in-house and third party providers) is capable of meeting forecasted demand in a flexible and cost-effective design.Organizational Transformation | Strategic & Tactical Planning and Execution | Business Process Improvement | Goals & Metrics Development and Measurement | Succession Planning & Talent Management | Contracts Development & Negotiations | Sales & Operations Planning -
Vice President, Field Operations, Consumer Service DivisionSamsung Electronics America Oct 2013 - Sep 2015Ridgefield Park, Nj, UsResponsible for leading the Samsung's Consumer Service Division's Field Operations for over 750k in-home and 800k depot repairs of Home Appliances, TV/Home Theater, and Personal Computing, annually.Define marketplace requirements, emerging needs/ trends, and developing a business plan and organization to deliver superior customer service in support of the Samsung brand via a service network of over 1,200 third party service partners.Ensure that new and existing products are extensively and continually tested, monitored, and followed through the product life-cycle for marketability, product improvement, and effective service from pre-launch, during warranty, and post warranty.Organizational Transformation | Succession Planning & Talent Management | Client Relationship Management | Strategic & Tactical Planning & Execution | Business Process Improvement | Goals & Metrics Development & Measurement | Product & Packaging Quality Assurance -
Vice President, Service Network ManagementNew Customer Service Companies Mar 2012 - Oct 2013Sterling, Va, UsCharged with defining the strategy and leading the organization for managing a national third party network of 6,500 repair, delivery, and installation providers, and to build logistics solutions for over 500k on-site service events annually, with ultimate responsibility for cost, quality, and performance of the network.Organizational Transformation | Succession Planning & Talent Management | Client Relationship Management | Strategic & Tactical Planning & Execution | Business Process Improvement | Goals & Metrics Development & Measurement -
Director/Gm Home Entertainment ServicesSears Holdings Corporation Dec 2008 - Mar 2012Chicago, Il, UsGeneral Manager with full P&L responsibility for Business Unit execution of national service delivery for over 250k in-home consumer electronics repairs through a team of 325 employee technicians and a field team of 18 remote managers.Full P&L Responsibility | Market and Competitor Analysis | Operational Improvement | Organizational Design -
Director, Business FinanceSears Holdings Corporation Mar 2006 - Dec 2008Chicago, Il, UsFinance Director for Kmart's Northeast Division: 275+ stores, 3 billion dollar revenue division. Provide Financial Leadership for 4 regions and 30 districtsForecasting, Planning, and Analysis | Operational Improvement | Controllership | Annual Budget (National Lead) | Lease Analysis
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Region Finance ManagerSears Holdings Corporation Mar 2004 - Feb 2006Chicago, Il, UsRegion Finance Manager for Sears Product Repair Services: 2,000 technicians and service vehicles, 80 retail locations, as part of a 300+ million dollar cost center- Provide financial leadership for the region and 8 districts- Forecasting, Planning and Analysis- Controllership- Annual Budget- Operational Improvement- National Inventory responsibilty
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ManagerBearingpoint Jan 2002 - Mar 2004Amsterdam, NlManager within BearingPoint’s Consumer and Industrial Markets practice. Provided management consulting services to develop business process improvement initiatives through traditional process redesign and software solutions.Finance Transformation | Financial Reporting | Organizational Design | Strategic Cost Management -
Senior ConsultantBearingpoint Jul 1999 - Jan 2002Amsterdam, Nl
John Ancona Skills
John Ancona Education Details
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University Of Maryland - Robert H. Smith School Of BusinessFinance And Operations -
Virginia Military InstituteElectrical Engineering
Frequently Asked Questions about John Ancona
What company does John Ancona work for?
John Ancona works for Forte Consulting
What is John Ancona's role at the current company?
John Ancona's current role is Principal.
What is John Ancona's email address?
John Ancona's email address is jo****@****zon.net
What is John Ancona's direct phone number?
John Ancona's direct phone number is +121987*****
What schools did John Ancona attend?
John Ancona attended University Of Maryland - Robert H. Smith School Of Business, Virginia Military Institute.
What skills is John Ancona known for?
John Ancona has skills like Financial Modeling, Forecasting, Capital Budgeting, Operations Management, Cost Analysis, Cost Reduction, Organizational Leadership, Business Strategy, Activity Based Management, Financial Analysis, Financial Planning, Pricing.
Who are John Ancona's colleagues?
John Ancona's colleagues are Pon Kumar K, Kiruthika Richard, Udhayabaskar V, Machupalli Vishnu Vardhan Reddy, Elavarasan V, Madhav Raj.
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