Develop relationships with new prospects and maintain relationships with established customers while selling Company products and services. Develop and grow customer accountsHandle customer inquiries promptly and effectivelyMaintain up-to-date and accurate customer recordsParticipate in training sessions, trade shows and sales meetingsMeet or exceed assigned annual sales and margin budgetsAbility to negotiate and be persuasive with customers and vendorsWork independently and within a teamHighly effective interpersonal and communication skills

I started off in the warehouse unloading trailers, preforming shipping & receiving duties as well as stocking shelves and cycle counting. I over the years I moved up through the company to working on the counter helping customers' with placing orders, trouble shooting issues and processing returns. Then I was a Sales Team Lead where I was the second in charge for our store. In this role I handle all staff scheduling, vacation requests, training, coaching and managing the warehouse. Finally I moved into the call center environment as a Regional Contact Center Manager. I coached team members, trained them, did call monitoring, made sure we were meeting company goals and objectives, rolled out new company initiatives and interviewed prospective employees.

 Directs a team of 16 members, creating an open and positive environment where members are encouraged to participate and communicate their ideas, exceeding organizational goals.  Increased team merit by assisting team with developing their IDP's and writing accurate performance reviews.  Aligns and leverages all available phone channel resources, taking advantage of market opportunities.  Utilizes CI tools to foster continuous employee development, challenging status quo and generating process improvement to build standardization and operational excellence.  Leverages systems capabilities and technologies to measure performance, evaluate risk, and make informed business decisions.  Interviewed and hired team members while appropriately communicating team metrics, managing performance and removing unnecessary waste from team activities to increase teamwork.  Engages Market Partners to ensure them of organizational duties and assisting them with any problems and concerns.  Led team to Gold Medal in first three quarters of CORE Games as a way to increase positive team cohesion within the organization.  Leases RCC/NCC standardization team as well as CCBX.

 Directs a team of 16 members, creating an open and positive environment where members are encouraged to participate and communicate their ideas, exceeding organizational goals.  Increased team merit by assisting team with developing their IDP's and writing accurate performance reviews.  Aligns and leverages all available phone channel resources, taking advantage of market opportunities.  Utilizes CI tools to foster continuous employee development, challenging status quo and generating process improvement to build standardization and operational excellence.  Leverages systems capabilities and technologies to measure performance, evaluate risk, and make informed business decisions.  Interviewed and hired team members while appropriately communicating team metrics, managing performance and removing unnecessary waste from team activities to increase teamwork.  Engages Market Partners to ensure them of organizational duties and assisting them with any problems and concerns.  Led team to Gold Medal in first three quarters of CORE Games as a way to increase positive team cohesion within the organization.  Leases RCC/NCC standardization team as well as CCBX.

 Processed all branch Stop Sales, customer returns, and return to vendor orders.  Administrated Hazmat tests, answered all questions, and filed certificates in an organized manner.  Developed cost effective solution to build customer relationships by inquiring customers on their needs and requirements.  Maximized sales growth by identifying opportunities and providing exceptional customer service through active communication and listening skills as well as working with Account Managers to improve these customer relationships.

 Achieved project goals by working diligently with analysts in a way that was economically sufficient.  Catalogued and entered customer inventory into the database, utilizing tool crib layout and set up.  Cross referenced customer items over Grainger stick numbers, learning to utilize specialized programs for individual customer needs.  Instructed employees regarding program usage and the proper way to file weekly forms as well as providing exceptional time management skills to each individual project.