John Anzo Email & Phone Number

United States

• Worked independently in both a school-based and outpatient setting, cultivating a strong therapeutic alliance with clients from early childhood to late adulthood • Coordinated care with new clients and assisted with planning, organizing, managing, and implementing detailed treatment plans that identified measurable long-term goals • Utilized ARIZE EHR for timely and accurate documentation of sensitive information, including progress notes, updates to treatment plans, and relevant assessments• Balanced a variety of administrative tasks while acting and making decisions independently; including scheduling, client recruitment, professional networking, and advocacy• Applied relevant, evidence-based interventions that were established from the NMT, CBT, DBT, and motivational interviewing theories that prioritized individual client needs • Accurately diagnosed clients with an assortment of mental health disorders utilizing the DSM-5 and provided psychoeducation about them to better inform clients or their families• Collaborated with therapy staff as part of a comprehensive care team, contributing to others’ learning and working towards independent licensure as an LPCC

United States

• Assisted foster families by providing in-home support and working to establish a collaborative care team while fostering a positive therapeutic relationship• Balanced the responsibilities of a full-time role while maintaining a focus on education specific to my employment and pursued opportunities for professional development• Managed professional relationships with child and family service agencies, providing detailed reports of progress and considering complex problems when addressing needs• De-escalated emergency situations as part of an on-call team by providing emotional support to families and helping them respond to distressing life events or client behaviors• Provided care to individuals from diverse cultural backgrounds, utilizing empathy to reflect on unique perspectives and asking questions that cultivated a deeper understanding

Online Platform

• Operated as a team member on a digital medium, providing crisis intervention under supervision to individuals from a spectrum of ages and backgrounds impacted by acute mental, emotional, or substance abuse issues• Cultivated strong listening skills and empathetic capabilities in order to recognize the individual as the expert on themselves and provide care that is appropriate both personally and culturally• Prioritized safety by performing a ladder-up suicide risk assessment with individuals in a period of crisis by determining the presence of ideation, plan, or means to cause self-inflicted harm in the current situation • Created and updated individual short-term care plans by revising patient profiles to best provide effective crisis response for those with more advanced needs or that are part of an at-risk population• Provided referrals for both online and community resources to provide support for individuals impacted by substance abuse issues, self-harm behaviors, depressive symptoms, or other concerns that are a result of crisis• Guided individuals of varying ages and cultural groups towards positive behavioral change by fostering a temporary partnership that allowed for the identification of goals and remedial interests

Cleveland, Ohio, United States

• Balanced an active and ongoing caseload of approximately 60 personal automobile insurance claims, acting independently and completing administrative responsibilities; including, maintaining a phone line, customer service, and professional response to emails• Coordinated a professional response to an assortment of personal crises by taking the time to respond empathetically, employing effective de-escalation techniques when needed, and providing precise instruction to avoid confusion or frustration• Documented sensitive customer information accurately and efficiently by using an EPIC notetaking platform during conversations, including the record of private medical information and information relevant to delicate legal issues • Facilitated claims successfully while working with individuals from diverse backgrounds, including regular conversations that utilized a third-party translator to serve both Spanish and Mandarin-Chinese-speaking customers

Independence, Oh

• Conducted interviews with as many as 30 perspective employees per week while taking the time to investigate prior job history, interests, and relevant skills to match job seekers with positions that match their strengths and individual needs• Examined potential employment opportunities in detail, considering factors like company culture and employee personality characteristics to connect individuals with positions that they were qualified for and that aligned them with their larger goals• Acted as the manager for a team of employees by representing the line of communication between employers and their assigned personnel and by completing primary human resources functions as well• Fostered relationships with new and existing business partners by being knowledgeable about our services, by carefully listening to their requests, and by asking specific questions that ensured that their needs would be met

Cleveland/Akron, Ohio Area

• Provided individual behavioral services in a clinical setting, utilizing Motivational Interviewing to work towards smoking cessation and weight loss goals by identifying motivators to promote resiliency • Impacted the lives of a diverse patient population by fostering a strong therapeutic relationship and by connecting them with resources that maximize their opportunity for success with progressing toward meaningful long-term goals• Conducted research on Motivational Interviewing using data from direct patient interaction, carefully documenting the treatment progress while maintaining respect for privacy• Presented research on Motivational Interviewing at the Corporation for National and Community Service Research Summit, individually exhibiting it in a public forum• Collaborated as a team to create a curriculum educating others on the skill of Motivational Interviewing and coached students or hospital staff to a level of clinical proficiency

Master'S Degree, Mental Health Counseling/Counselor, 3.80 Gpa

Bachelor’S Degree, Psychology

Activities and Societies: Sigma Pi Fraternity, Cognitive Psychology Research Assistant