John Paz Email & Phone Number

Luquillo, Puerto Rico

Issy-Les-Moulineaux, Île-De-France, Fr

Oversee documentation and internal tool management to enhance operational efficiency.Knowledge Manager- Develop a comprehensive internal documentation strategy, including tooling, templates, and training.- Collaborate with developers and product managers to produce customer communication.- Create, curate, and organize user documentation and support knowledge base articles. - Champion continuous learning and knowledge sharing across the organization.Internal Tooling Administration- Organize and execute internal tooling strategy, including content models and rollout plan. - Work with executives to strategize and optimize the use of internal tools.- Administer Atlassian products (Jira, Confluence, Bitbucket) including: - Grant product access and troubleshoot user permissions problems. - Jira Service Management portal customization and integration. - Jira integration with other tools, like Notion andTeams. - Org-wide strategic planning support

San Francisco, California, Us

Contractor focused on analyzing requirements, optimizing Confluence, and recommending process improvements. Reported to the Director of Infrastructure and Platform Engineering.Confluence Optimization - Enhanced Confluence design and operations with templates, add-ons, and content organization. - Partnered with internal teams for cohesive Confluence use and day-to-day efficiency.Documentation and Analysis - Gathered, analyzed, and documented requirements, use cases, and workflows for DevOps support. - Worked with engineering to address technical debt and suggest process improvements. - Analyzed technical debt and created prioritized plans for improvement. - Developed and maintained comprehensive system documentation. - Identified process gaps and recommended solutions.

Mountain View, California, Us

Managed a distributed team of Writers as shared resources in an Agile product development environment across multiple projects spanning several time zones. Established Menlo's first Documentation & Content Design Department:- Analyzed the scope of Menlo's help and support content and projected future workload requirements.- Built and maintained relationships with cross-functional teams, stakeholders, and executives.- Created processes, workflows, and templates to scale the team's impact and address gaps.- Audited help and support content, analyzed content needs and workload capabilities.- Established UX writing rituals and routines and create style guides for UI copy.Team Building and People Management:- Owned and developed the requirements to recruit and hire talented writers to join the team.- Created processes and internal documentation for new employee onboarding.- Coached team members to increase their impact, develop their strengths and grow their careers.- Provided regular performance feedback, check-ins and reviews for direct reports.Overhaul DocOps Infrastructure:- Envisioned best in class information experience, with multiple delivery outputs and a new CMS.- Proposed, planned, and executed migrating to a new documentation publishing infrastructure. - Created a developer documentation portal prototype and API documentation standards. Lead stakeholder alignment and planning.

Sydney, Nsw, Au

Senior Content Designer, Bitbucket Cloud/Server (2017 - 2019)● Content Design and UX Writing - Helped Atlassian shape the era of 'Content Design' as a stand-alone sub-discipline to UX Design. - Collaborated with design and development teams to enhance UI and integrate new features. - Developed and refined UI copy for Bitbucket Cloud and Server, to improve product interfaces. - Created and tested prototypes to refine information experiences and make content decisions.● Technical Writing, Software Documentation, and Content Strategy - Led product content strategy, including the reorganization of Bitbucket's information architecture. - Interfaced with support, development, and product management to align with customer needs. - Designed, wrote, and tested Bitbucket’s end-user support documentation for new features. - Oversaw content lifecycle, ensuring consistent updates and quality across materials.● UX Design and User Research - Planned and executed content usability testing to measure effectiveness and user engagement. - Facilitated design sparring sessions with cross-disciplinary teams to enhance content decisions. - Conducted user research to inform content decisions and improve user interface design.● Developer Documentation - Contributed to Bitbucket Cloud API documentation. - Traveled with product team for research and advocacy.● Public Speaking and Presentations - Developed dozens of presentations with the Atlassian Design Guide. - Delivered over 10 presentations to external audiences, both in-person and online.Content Development Specialist (2020) - Supported enterprise sales teams with writing, editing, and content management. - Transformed raw technical content into user-friendly documentation. - Managed content lifecycle; wrote, rewrote, and organized external-facing Confluence sites. - Conducted usability testing to evaluate content adherence with Atlassian style and themes.

Cincinnati, Oh, Us

Managed Atlassian tools administration, training, and technical documentation to streamline operations and support product management.Atlassian Administration - Served as JIRA, Confluence, and FishEye+Crucible administrator. - Administered the rollout of JIRA, Confluence, and Crucible+FishEye for new projects and users. - Worked with executives, PMs, BAs, devs and QA gathering requirements for tool configuration. - Confluence Administration - Designed the information architecture of the internal wiki for over 200 users across two countries. - Identified, evaluated, enabled, and tested add-ons as potential business solutions. - JIRA Administration - Designed JIRA workflows, granted user access and permissions, and troubleshot user problems. - Developed a Python script to automate repetitive tasks in JIRA.Training - Acted as interim Scrum Master for new R&D engineering Scrum teams. - Provided support and guidance to new Scrum Masters during their introductory periods. - Designed, created, and executed training on Scrum and Agile methodologies, and new Atlassian tools.Technical Documentation - Planned, researched, and wrote documentation for Healthcare technology devices. - Provided editorial support for the Product Development department. - Created a suite of version-controlled enterprise MS Office templates.

Santa Clara, Ca, Us

Technical Writer for Pentaho Data Integration (PDI/Kettle) and Big Data (Hadoop) projects, responsible product documentation and content design.- Contributed to and maintained multiple internal and public wiki sites for various audiences.- Responded to community feedback and discussions representing the documentation dept.- Worked on Big Data and Data Integration projects as documentation lead for each project.- Acquired knowledge of and extensive training on data warehousing tools and concepts.- Worked to meet deadlines for software releases, updates, and immediate-release updates.- Worked with various database and coding samples to include in documentation.- Authored task-oriented, topic-based software procedures within DITA XML publishing system.- Participated on Scrum teams as a shared resource; managed multiple projects simultaneously.- Attended intensive Scrum and Agile team training.

Orlando, Florida, Us

Staff Technical Writer with a Secret security clearance. - Created and maintained technical documentation, converting military manuals into digital XML formats. - Authored technical manuals on work methods, procedures, and system operations. - Collaborated with subject matter experts to manage documentation projects. - Performed beta tests and wrote documentation for new development tools. - Supervised team members on large publications, managing assignments. - Developed an internal wiki for departmental processes and procedures. - Handled multiple projects, meeting deadlines and maintaining quality.

Orlando, Fl, Us

Staff Technical Writer with a Secret security clearance. - Researched, wrote, and delivered 54 documents across 6 concurrent projects. - Drafted support docs for government and military training software. - Collected data from customers, management, and technical experts. - Reviewed software lessons and support documentation for quality. - Served as Document Control Coordinator for ISO audits. - Created technical support documents for courseware. - Led documentation for electronic classroom projects. - Maintained glossaries and acronyms for projects. - Managed project documentation content.

Staff Technical Writer- Researched, wrote, formatted, and published 10 technical manuals spanning 4 overlapping projects.- Documented military aviation training simulators that began as engineering drawings/specifications.- Researched, interpreted, and implemented formatting for large MS Word documents; made templates.- Conducted technical manual review meetings, hosted government representatives.- Created/edited graphics and images for use in printed publications.- Developed instructor/maintenance personnel training courses.- Ensured documents complied with military specifications.- Managed workload for technical writer intern.

Staff Word Processor, reported to Sr. Technical Writer- Supported lead technical writer with research, formatting, data transfer, editing, and publishing.- Managed 7 volumes of documentation for a military communications simulator.- Converted large, static, MS Word documents into functional automated documents.- Scheduled multiple projects simultaneously for various stages of development.- Ensured documents complied with military specifications.- Edited, formatted, and published technical manuals.- Consulted with SMEs to ensure technical accuracy.

Redwood City, Ca, Us

Contract Technical Writer, reported to Dir. of Product Development- Created wiki of game development lifecycle for development and management internal end users.- Interview managers and directors to transcribe game development process.- Developed structure and content for internal wiki with over 250 cross-referencing pages of material.- Localized EA global project management development process for EA – Sports Tiburon offices.- Supported lead project manager with game development lifecycle documentation.

Bethesda, Md, Us

Contract Technical Writer- Responsible for maintaining knowledge base content within database for EIS help desk analysts.- Utilized extensive virtual collaboration to work on projects with team members nationwide.

Munich, De

Contract Technical Editor, edited and managed technical documentation and collaborated with SMEs for accuracy and compliance.- Received, edited, and submitted engineering reports for multiple national and international districts.- Collaborate virtually with SMEs to ensure compliance and technical accuracy.- Manipulated images in various formats for print and digital consumption.

B.A., English/Technical Writing

Diploma, General Studies