John Pieper Email & Phone Number

Greenville, South Carolina Area

Anderson, SC

• Contracted through Robert Half Technology and then brought on permanently.
• Provided support for all workstations and servers which included Windows XP through Windows 10, Server 2008, and Server 2012 R2.
• Designed, implemented, and administered all aspects of both SCCM 2012 and SCCM Current Branch.
• Configured and utilized SCCM to install new software updates, install new OS images, monitor client health, set up new queries, implement new Baselines/CIs, and create SCCM… Show more Contracted through Robert Half.
• Configured and utilized SCCM to install new software updates, install new OS images, monitor client health, set up new queries, implement new Baselines/CIs, and create SCCM applications/packages using PowerShell and.
• Designed and implemented SCSM 2012 in an environment that had no previous ticketing system for IT.

Madison, Wisconsin Area

• Provided 2nd and 3rd level technical support to colleagues as part of a highly efficient support team with a computer to staff ratio of 787:1.
• Managed technical service delivery for a region of over 1100 computers spanning across 7 locations which included new computer hardware and software requests as well as problem ticket resolution.
• Coordinated the IT portion of multiple complex facility hardware and software rollout projects.
• Collaborated as part of a small team to… Show more
• Collaborated as part of a small team to establish and implement standards and policies for our corporate workstations as well as planning for and implementing a successful Windows XP to Windows 7 migration to over 7000.
• Updated and maintained operating system images to ensure a secure and consistent end user experience.

Oconomowoc, WI

• Supported in various roles for Lifecycle Management projects at GE Medical, Dean Health System, and CUNA Mutual Insurance.
• Imaged, configured, and deployed new workstations and laptops.
• Transferred end-users’ data and any special settings to new equipment.
• Prepared of old equipment for recycling by running diagnostics and wiping data off hard drives.

Madison, Wisconsin Area

• Supported pre & post sales of document management solutions.
• Connected print, fax, & scan devices to clients’ various network environments including Windows NT, Novell, & Macintosh.
• Resolved software & hardware connectivity issues.
• Evaluated new software & hardware used in connected digital products.
• Setup & maintained Windows NT Server & Windows 2000 based Image Processors including Fiery, T/R Systems MicroPress, & EDOX.
• Supported IKON’s local area network &… Show more

Brookfield, WI

• Administered a 50 user NT network including configuration of user accounts, WINS, DHCP, & RAS services.
• Implemented a system backup schedule.
• Installed & maintained all workstation/server software & hardware.
• Diagnosed & resolved network performance problems including connectivity, security, & printing issues.
• Assisted with help desk support at client sites.
• Repaired HP LaserJet printers.

Sussex, WI

• Assembled & tested small electronic monitoring systems used in the metal working industry.
• Assisted customers with installation & operation of the monitoring systems including on site technical assistance at key accounts.
• Diagnosed performance issues with the monitoring systems & advised customers on possible resolutions.
• Evaluated customer returns for warranty coverage.
• Inspected & repaired customer returns.
• Recommended improvements in procedures & in the design of… Show more

Education record

• Course 922: Supporting Windows NT 4.0 Core Technologies • Course 803: Administering Windows NT 4.0

2 Year Vocational Diploma, Electronic Servicing, 4.0

Activities and Societies: • Graduated with Honors with a cumulative GPA of 4.0/4.0. • Received 1995 Academic Program Award for Electronic.