John J. Arango Email & Phone Number

Remote Location, Ga

Miami/Fort Lauderdale Area

Telecom AdministratorAdminister VoIP and analog phone systems in all North American stores; oversee deployment of all the mobile fleet nationwide; negotiate cost savings for new telecom services contract; oversee vendor management by building, maintaining, and sustaining key stakeholder relationships; conduct an internal audit to review and validate installed services with carriers to ensure compliance with features.KEY ACCOMPLISHMENTS:* Received three promotions based on merit and performance.* Decreased telecom expenses by $60,000 per year while maintaining a strong client relationship with vendors and providers.* Implemented standardized processes to increase overall efficiency and productivity while providing IT support.* Oversee and strategically lead IT projects from conceptualization to execution; build project plans and timeline, coordinate resources, and supervise project teams to meet all productivity and budgetary benchmarks.

Miami/Fort Lauderdale Area

Technical Support EngineerUtilized strong troubleshooting and problem solving to deliver technical support by resolving issues and system malfunctions; provided updates to master databases in server; installed and removed new internet circuits and phone services; maximized and maintained inventory management system for telecom in North America. Provided technical support for local and remote users requiring software installations, hardware repair, and configuration issues; Developed guidelines for the continuity of support for common IT-related issues used by peers and subordinates. KEY ACCOMPLISHMENTS:* Improved revenue by 40% in stores nationwide by implementing a secondary internet circuit.* Reduced volume of support tickets and calls by facilitating, analyzing, and resolving issues with urgency and empathy.* Successfully led installation project for telecommunications equipment in 100+ stores in the Florida region, including Cisco routers, switches, Cisco phones, Gigaset base, and handset phones.* Established voice and data networks by performing installation and configuration.

Pompano Beach, Fl

Earned Windows Server (2008 and 2012) certifications.

Deerfield Beach, Fl

SchedulerExecuted planning and scheduling for the entire manufacturing department to meet deadlines; evaluated opportunities to streamline or execute process improvements; provided solutions and recommendations for planning and scheduling aligned with company KPIs.KEY ACCOMPLISHMENTS:* Promoted three times based on performance metrics and merit. * Improved scheduling process 80% by implementing strategic initiatives to meet overall corporate objectives.* Increased customer satisfaction and trustworthiness by receiving 95% ratings; provided optimal customer service and met needs and deadlines.Planner CoordinatorProvided leadership in planning, organizing, and directing day-to-day operations to meet productivity benchmarks; built and implemented production planning timelines; monitored progression to meet all deadlines and provide updates.KEY ACCOMPLISHMENTS:* Reduced planning process 50% to developing efficient and consistent procedures to achieve company expectations.Quality Assurance AnalystManaged and maintained formulas in Oracle and Cosmacs systems in collaboration with Research and Development team; Authorized and released the batch card for production; audited a percentage of formulas.KEY ACCOMPLISHMENTS:* Improved organizational effectiveness by developing and implementing strategic change initiatives.* Conducted and facilitated training sessions to increase cross-departmental proficiency.

Pompano Beach, Fl

Oversaw inventory management for production lines to coordinate customer orders and meet delivery deadlines.KEY ACCOMPLISHMENTS:* Received two promotions within six months based on an exceptional performance.

Sunrise, Fl

KEY ACCOMPLISHMENTS:* Promoted after three weeks in customer service role.

Pompano Beach, Fl

KEY ACCOMPLISHMENTS:* Earned two promotions by exceeding performance expectations.* Improved process quality 75% by analyzing current methods and providing feedback on ways to enhance efficiency.

Bogota, Colombia

Reported accomplishment directly to the company’s CEO. Taught hundreds of customers nationwide in both Lotus Notes / Domino Administration/development (4.X – 5.X). Executed customer support and performed network / Notes administration in a lot of freelance projects, both nationwide. Applied network administration in both NT 4.0 and Windows 2000 server environments.

Paramaribo, Suriname

Provided leadership to a team of nine Lotus Notes Developers; drove the highest level of performance by providing hands-on training to ensure optimal technical support provided to clients nationwide.KEY ACCOMPLISHMENTS:* Reduced programming process 75% by using strategic functions to simplify and streamline the process; improved customer satisfaction level 70%.

Bogota, Colombia

Assisted sales representatives and increased the sales by 30%. Supported and trained customers (about 2.000 nationwide) with Lotus products (cc:Mail, SmartSuite, Notes, etc.). Maintained and administration the LAN (Novell 3.12 and Windows NT 4.0) and Lotus Notes/Domino server. Directed 3 technicians.

Bogota, Colombia

Installed, trained and supported customers in a help desk environment. Designated and administration for Lotus Notes and Novell 3.12 of 50 users. Performed PC troubleshooter and repair in the whole company

Mcsa/Mcse Windows Server 2012

Mcts/Mctip Windows Server 2008

Bs In Computer Science, Computer Software Engineering