John Rutherford Email & Phone Number

Emergentz Technologies (E.T.) was designed and built by an SMB business owner for other SMB business owners. After years of struggling to find a provider that offered real, commercial business technology to its clients and would work to fit into the budget, he finally determined that there really wasn’t one out there that didn’t want to fleece the bottom line. They were basically selling enterprise products with fewer licenses which just made the cost go up. At E.T., we believe that our clients deserve enterprise-level hardware, software, support, and features without having to scale down something to make it fit. All our products offer enterprise-level functionality but are actually designed for SMBs and are priced accordingly. Our goal is to be the best SMB provider with services to our satisfied clients at a fair price.

San Antonio , Texas, Us

In charge of all client delivery including, but not limited to all project/program opportunity identification, development, build out, quoting and delivery. Projects range from small, six-month endeavors all the way to large, complex, enterprise programs. This position works as a subject matter expert (SME) for all project related activities on the CEO/CIO level, but also as a SME for technical components. Working with managed voice, cloud services, telecom, PSA/ERP/CRM, website design and too many more to list.• Responsible for all SaaS and product management to include planning, implementation, testing and acceptance of technology solutions for a large portfolio of clients.• Responsible for contract management, to include development of boilerplate maintenance and support contract terms, including SLAs and performance metrics• In charge of all project/program opportunity identification, quoting, product development, solution configuration, , and delivery• Responsible for complete IT supply chain management process development and oversight, to include procurement, receiving, product development, delivery, and ongoing asset management• Created all tools and templates built to work within both Waterfall and Agile methodologies • Train, coach, and mentor business and technical staff to ensure focus and alignment with business and client objectives • Responsible for the new and continuous development/implementation of new policies and standard operating procedures for multiple technology and business-related processes• Manage all client, vendor and managed services account support, as well as a service desk that supporting over 96 clients nationally• Responsible for Statement of Work (SOW), Bill of Materials (BOM), and Contract creation, as well as account management and maintenance and support oversight

Herndon, Va, Us

 Rebuilt and revamped all personnel, processes and communication structures on $18.7 million program designed to replace all aging county systems that included, but not limited to the court management systems, jail management systems, all ERP systems and all criminal/civil county support systems using Agile and Waterfall methodologies. In charge of all quality control in regards to code creation, software development/delivery and all program documentation (internal and external). Made appropriate design decisions to delegate tasks and responsibilities to appropriate personnel. Ensured that program documents/deliverables were complete, concise, current and stored. Reviewed Virtual Studio Team System (VSTS) items for each authored document prior to submission. Liaised between the application development team, other tech teams, BA's, regulatory agencies (local and state) and business units. Effectively communicated expectations to team members and stakeholders in a timely and clear fashion. Understood, utilized and adhered to processes and documents outlined in contract. Estimated resources and participants needed to achieve goals. Managed, hired/fired, coached, mentored and motivated project team members In charge of a development team of 12 dedicated and over 30 matrixed developers.

San Antonio, Texas, Us

 Brought in to re-engineer the network service desk operations to adhere to the ITIL framework to maintain large, state-wide contracts for the State of Texas. Built new service desk to handle all tickets from customers related to a large telecommunications customer valued at $300 million Created all processes, tools, templates, policies while hiring and training all the relevant staff. Worked closely with network operations staff, out-of-country software developers, program managers, and c-level management daily to develop and execute strategic plans. Manage all service delivery processes and procedures while collaborating with 3rd party support teams. Ran all major in-house company projects of replacing the trouble management and ERP systems. Maintained the State of Texas WANs that were about 90-95% Cisco while also working with multiple VoIP partners for their communications. Generated all monthly service reports and client report cards Complete cradle-to-grave ServiceNow implementation Oversaw field resource procurement, training, and positioning Communicated effectively and consistently with c-level clientele to ensure satisfaction Supervise incident, problem, and change management initiatives

San Antonio, Texas, Us

 Engineered the vision, creation and development of the company's PMO and served as Co-Chair of the C-Level & EVP Governance Committee for enterprise-wide project scoring and priority scheduling. Supported company growth initiatives, hired additional staff, and grew the department from two to seven employees. Created a PMO from Greenfield, which included the construction of the overall methodology and all associated processes, tools and templates. Directly supervised and trained a team of project management and project analyst professionals. Managed company-wide quality assurance and change control programs Initiated the PMO's PPM (Daptiv) and created custom reporting systems. Authored program methodologies and oversaw project/program audits and rescues. Successfully maintained a project portfolio of over 70 projects Worked directly with all company management, IT/IS and all internal clients to achieve and exceed company business objectives and goals.

San Antonio, Texas, Us

 Executive leadership position designed to drive business and customer retention through providing consolation services as either a subject matter expert and as a trusted advisor. Responsible for implementing new policies and procedures while managing complex enterprise projects. Accelerated current small business help desk into a 24/7/365 enterprise service desk with two locations including all processes, tools, templates while growing this department from 12 employees or over 40 within a four month period. Maintained a portfolio of 30+ projects and served as the single point of contact with a wide array of clientele. Provided support for sales and contract design while assisting with scope creation. Rebuilt all of the processes and procedures in managed services. Traveled to all customer calls with sales to present products and services to executive management audiences. Directed a team of 2 managers, 4 engineers, 30 techs, and 6 application developers overseas Doubled departmental revenues within first six months of employment Part of executive management participating in company-wide decisions Handled the consultant role as a virtual CIO for clients needing this service.

Dallas, Tx, Us

 Specialized in creating small, high performance teams to lead operations for multi-national projects, provided turn-key solutions and disaster recovery plans for various customers, and adhered to international laws and regulations. Responsible for logistics planning, licensing, and account management within the Government, Education, and Medical (GEM) sectors. Provided on-site leadership and developed company-wide PM methodologies 100% success rate while always closing under budget and before the closing date Created cutting edge close-out presentations that integrated with customer websites Recognized as highest producer in the department for four years (until leaving) Specialized in government projects with SLD and E-rate over $5M, as well as, working with state entities such as Texas Transit Authority, Texas Department of Transportation and Texas Department of Public Safety over $5M. Brought emerging technology to many South Texas school districts

Managed the wholesale account of Verizon (formerly GTE). Conducted circuit design, troubleshooting, ASR creation, and customer account management. Redesigned the circuit creation process from order entry through post-installation support to remove errors and promote accountability.

Mba, Project Management

Bachelor Of Science, Telecommunications Management