>> Helpdesk 1st level support- Augmentation of Helpdesk requests (using Jira, add missing information, follow up with reporter, categorize, enhance summary, point report to FAQs, explain self service)- Use of automated tools to trigger common tasks- Forward requests to colleagues from the IT team>> Device support- Hand out / receive rental devices- Order, store and hand out small IT parts (webcams, headsets, cables, usb sticks)- Finalize IT orders (get quotes, create and follow-up on orders, check delivery slip)- Unbox, check, inventorize new deliveries- Deal with new default computers - connect with requester and check for requirements - place orders using predefined configurations - run default OS deployment - set machines up in user office - update database records- Handle inventory numbers (fill forms, replace missing/unreadable numbers, verify/update office location of known inventory numbers)- Help moving computers from one office to the next + database updates- Decommissioning of old hardware/computers - remove/wipe/destroy disks - revoke inventory number, update database- Phones - assign numbers, handle mobile phone contracts - new hardware, replace batteries/power supplies- Printers - buy and replace printer supplies - printer driver installation - coordinate appointments with service technicians - poster printing>> Data management- Execution of On/Offboarding - handing out paper work, providing information, collecting/archiving signatures - scheduling with secretaries - archiving data after offboarding- Asset data care- Consolidate / refresh / cleanup IT documentation (using Confluence)- User data care (office, phone, web presence)- Creating email certificates>> Software support- Routine software installation via ACMP device management- Assigning licenses on 3rd party license web sites (e.g. Adobe, Matlab, zoom, Autodesk

LIBRARIAN- Plans and supervises Campus Library operations.- Promotes library resources, services, programs, and workshops to all patrons.- Provides reference services by ascertaining information needs, demonstrating the use of print and digital media, and referring patrons to other libraries or interlibrary loan opportunities via in-person, telephone, e-mail, and chat inquiries.- Promotes Information Literacy skills among the student body via self-designed Academic Skills workshops- Collects and disseminates library metrics, including circulation and interlibrary loan statistics, student satisfaction data, and acquisition requests.- Develops handouts, user guides and other library services documents.- Enforces library policies regarding collection use, misuse, acquisition, library services, inter-library loan, etc.- Facilitates requests for ancillary resources from faculty.- Serves as a library liaison to a program and its director, faculty, and students.- Works with other librarians across all Schiller International University campuses to collaborate and share resources on a global scale. IT HELPDESK & BLACKBOARD SUPPORT- First line support for user (Staff, student & faculty) IT support- Co-management of IT Helpdesk ticketing system (Spiceworks)- Microsoft Office 365 admin support- Active Directory services (new account creation, group memberships)- Software/hardware installation- Manages and maintains campus physical and network assets (printers, phones, machines)- Design and deliver university-wide trainingASST. REGISTRAR- Updates student records in SIS related to attendance, final grades, status changes as directed by Campus Registrar.- Prepares Monthly Registrar Reports for review by Campus Registrar and Campus Director.- Maintains student records updated in SIS.- Facilitates monthly routine tasks such as ordering diplomas and issuing transcripts.- Serves as acting Campus Registrar.

• Provide advice and support to staff in faculties, services and • Staffing the Enquiry Desk (and answering queries face to face and via email)• Providing support and expertise for QuestionPoint and Chat • Undertaking library inductions, teaching and staffing drop-in support, academic skills • Act as a lead on particular aspects of the team’s responsibilities and also as a supervisor or manager in the team, • Managing small scale process improvement projects, reviewing processes from end to end and developing and implementing change plans. • Developing and delivering briefings to relevant staff in support of any changes/developments to the services provided• Analysing, manipulating and interpreting data, to produce detailed reports, such as analysis of workshop feedback or online assessment results, and to report back• Contributing to collection management and development activities such as the identification and ordering of new stock pertinent to relevant subject areas, and evaluation of existing stock.• To make accurate and effective use of computerised office systems (including, e.g. Library Management System, research repository, web technologies, as appropriate) and to create and revise documents and reports, and communicate changes with colleagues and customers include:• Supporting the development/implementation of Technology Enhanced Learning, including input into subject and pedagogic design, as well as active creation of the content. Including using lecture or screen capture technologies to develop learning materials• Receiving issues and resolving problems following existing policies, regulations and guidance where necessary to achieve the optimum solution• Building and maintaining relationships with contacts in other services, faculties or external bodies including participating in networks/working groups.• Actively involved in relevant faculty and/or department/service meetings outside the library, as assigned by the Faculty Librarian.

• Leading the team ensuring clarity of accountability of all team members through performance management processes.• Overseeing the workload of the team ensuring efficient and effective delivery of work and achievement of objectives and timescales.• Ensuring the team has correct resource levels and skills to deliver service, including planning with colleagues at other sites to review resource as it becomes free.• Contributing to University wide projects using specialist knowledge and/or lead short term projects within own service, e.g. implementation of customer journey mapping.• Developing new policies and procedures in line with Library Services’ strategy and plans.• Contributing to service development using specialist knowledge and resource planning knowledge to influence future strategy and plans, e.g. development of support for disabled students and/or the development of enquiry support.• Drafting reports, prepare and deliver briefings presentations and training as required, e.g. on Disabled Students’ Allowance (DSA) changes.• Attend internal and external meetings to ensure that service issues are appropriately represented and reported.• Close working with the Disability Service• Supporting the team in the provision of advice and guidance to customers through the provision of line management, training, development and coaching• Execute detailed assessment and analysis of complex issues and problems using specialised knowledge to identify appropriate solutions.• Complying with the University’s equal opportunities policy, and use this role to promote equal opportunity wherever possible.• Responsibility for own health and safety and that of colleagues, in accordance with the University’s health and safety policy.

• Provide advice and support to staff in faculties, services and • Staffing the Enquiry Desk (and answering queries face to face and via email)• Providing support and expertise for QuestionPoint and Chat • Undertaking library inductions, teaching and staffing drop-in support, academic skills • Act as a lead on particular aspects of the team’s responsibilities and also as a supervisor or manager in the team, • Managing small scale process improvement projects, reviewing processes from end to end and developing and implementing change plans. • Developing and delivering briefings to relevant staff in support of any changes/developments to the services provided• Analysing, manipulating and interpreting data, to produce detailed reports, such as analysis of workshop feedback or online assessment results, and to report back• Contributing to collection management and development activities such as the identification and ordering of new stock pertinent to relevant subject areas, and evaluation of existing stock.• To make accurate and effective use of computerised office systems (including, e.g. Library Management System, research repository, web technologies, as appropriate) and to create and revise documents and reports, and communicate changes with colleagues and customers include:• Supporting the development/implementation of Technology Enhanced Learning, including input into subject and pedagogic design, as well as active creation of the content. Including using lecture or screen capture technologies to develop learning materials• Receiving issues and resolving problems following existing policies, regulations and guidance where necessary to achieve the optimum solution• Building and maintaining relationships with contacts in other services, faculties or external bodies including participating in networks/working groups.• Actively involved in relevant faculty and/or department/service meetings outside the library, as assigned by the Faculty Librarian.

• Providing advice and support to staff in faculties, services and customers verbally and in writing interpreting existing policies, regulations and guidance as necessary.• Working as an account manager in liaison with colleagues managing library subject resource budgets and acting as a point of contact and convene regular meetings to offer guidance, advice and support for ongoing electronic resource management.• Managing small scale process improvement projects, reviewing processes from end to end and developing and implementing change plans.• Developing and delivering briefings to relevant staff in support of the change to the administrative process.• Analysing, manipulating and interpreting data, to produce detailed reports including analysing electronic resource usage data and carrying out user testing on web based services.• Accurate and effective use of computerised office systems (including, e.g. Library Management System, web technologies, as appropriate) and creating and revising documents, and reports and communicate changes with colleagues and customers.• Receiving issues and resolving problems following existing policies, regulations and guidance where necessary to achieve the optimum solution.• Building and maintaining relationships with contacts in other services, faculties or external bodies including participating in networks/working groups to coordinate activity and build effective relationships.

• Responsibility for the building and its environment, including noise, behaviour and other issues• Line Manager of the Facilities Team and the Reception Desk staff and services• Recruitment, selection, training and development and performance management• Manage and develop the virtual enquiries and advice services• Managing the loans, returns, fines and renewals services and user records, including liaison with Student Services as appropriate• Managing the interlibrary loans service• Coordinating services to disabled staff and students and particularly required by international students• Delivering inductions and briefings to students and other University staff as required

• General library duties• Budget holder• Bibliographic duties• Enquiries/requests• Stock maintenance/rotation/processing• Delivering library induction sessions• Designing & delivering library lessons• Form tutor• Stock ordering and related financial procedures• Statistical monitoring and analysis• Creation of print and digital marketing materials• Updating and maintaining school website/official social media sites• Sourcing suppliers and requesting bids for school projects (print and digital)• Graphical and written creation of 6 yearly school publications• Project direction for Year Books and related digital content• Creation of audio and video materials for open evenings/parents evenings

• General library duties• Customer enquiries/requests• Bibliographic duties• Stock maintenance/rotation/processing• Delivering library induction sessions• Designing & delivering library resources sessions• Statistical monitoring and analysis