John Sturm Email & Phone Number

Tübingen, BW, DE

Tübingen, Baden-Württemberg, Germany

>> Helpdesk 1st level support- Augmentation of Helpdesk requests (using Jira, add missing information, follow up with reporter, categorize, enhance summary, point report to FAQs, explain self service)- Use of automated tools to trigger common tasks- Forward requests to colleagues from the IT team>> Device support- Hand out / receive rental devices- Order.

Heidelberg, Baden-Württemberg, Germany

LIBRARIAN- Plans and supervises Campus Library operations.- Promotes library resources, services, programs, and workshops to all patrons.- Provides reference services by ascertaining information needs, demonstrating the use of print and digital media, and referring patrons to other libraries or interlibrary loan opportunities via in-person, telephone.

Bristol

• Provide advice and support to staff in faculties, services and
• Staffing the Enquiry Desk (and answering queries face to face and via email)
• Providing support and expertise for QuestionPoint and Chat
• Undertaking library inductions, teaching and staffing drop-in support, academic skills
• Act as a lead on particular aspects of the team’s responsibilities and also as a supervisor or manager in the team,
• Managing small scale process improvement projects, reviewing processes from end to end and developing and implementing change plans.

Bristol, United Kingdom

• Leading the team ensuring clarity of accountability of all team members through performance management processes.
• Overseeing the workload of the team ensuring efficient and effective delivery of work and achievement of objectives and timescales.
• Ensuring the team has correct resource levels and skills to deliver service, including planning with colleagues at other sites to review resource as it becomes free.
• Contributing to University wide projects using specialist knowledge and/or lead short term projects within own service, e.g. implementation of customer journey mapping.
• Developing new policies and procedures in line with Library Services’ strategy and plans.
• Contributing to service development using specialist knowledge and resource planning knowledge to influence future strategy and plans, e.g. development of support for disabled students and/or the development of enquiry.

Bristol, United Kingdom

• Provide advice and support to staff in faculties, services and
• Staffing the Enquiry Desk (and answering queries face to face and via email)
• Providing support and expertise for QuestionPoint and Chat
• Undertaking library inductions, teaching and staffing drop-in support, academic skills
• Act as a lead on particular aspects of the team’s responsibilities and also as a supervisor or manager in the team,
• Managing small scale process improvement projects, reviewing processes from end to end and developing and implementing change plans.

Bristol, United Kingdom

• Providing advice and support to staff in faculties, services and customers verbally and in writing interpreting existing policies, regulations and guidance as necessary.
• Working as an account manager in liaison with colleagues managing library subject resource budgets and acting as a point of contact and convene regular meetings to offer guidance, advice and support for ongoing.
• Managing small scale process improvement projects, reviewing processes from end to end and developing and implementing change plans.
• Developing and delivering briefings to relevant staff in support of the change to the administrative process.
• Analysing, manipulating and interpreting data, to produce detailed reports including analysing electronic resource usage data and carrying out user testing on web based services.
• Accurate and effective use of computerised office systems (including, e.g. Library Management System, web technologies, as appropriate) and creating and revising documents, and reports and communicate changes with.

Bath, United Kingdom

• Responsibility for the building and its environment, including noise, behaviour and other issues
• Line Manager of the Facilities Team and the Reception Desk staff and services
• Recruitment, selection, training and development and performance management
• Manage and develop the virtual enquiries and advice services
• Managing the loans, returns, fines and renewals services and user records, including liaison with Student Services as appropriate
• Managing the interlibrary loans service

Newcastle Upon Tyne, United Kingdom

• General library duties
• Budget holder
• Bibliographic duties
• Enquiries/requests
• Stock maintenance/rotation/processing
• Delivering library induction sessions

Newcastle Upon Tyne, United Kingdom

• General library duties
• Customer enquiries/requests
• Bibliographic duties
• Stock maintenance/rotation/processing
• Delivering library induction sessions
• Designing & delivering library resources sessions