Johnathan A. Email & Phone Number

United States

Cycling industry technical advisor

United States

Assisted in setup and implementation of protocols, logistics, training, crm systems, voip and diagnostic materials. Took on the role for customer and technical support as a work from home opportunity for an Electric Bike startup company. Occasionally reporting in person to check in on warehouse operations, traveling out of state to focus on logistics and supply chain demands on site.

Kent, Washington, United States

Logistics and service technician. In this dual role I facilitated distribution of inbound/outbound product both internally and externally as well built, repaired and restored product.

Bellevue, Washington, United States

A continuation in my field of acquired expertise in the cycling industry upon my relocation to the Seattle area. Throughout my time at Gregg’s I was able to work in almost all aspects and roles. As needed, I worked in sales, as a technician for the first year and a half, from there I moved into a logistics role for their shipping/receiving department and lastly held the position of assistant service manager. Quite similar to my prior shop I worked directly with many brands, reps, products to bring the best options and solutions to the needs of the cliental. Whether facilitating for a sale/service aspect and as well for the needs of the business, it’s owner and employees success/efficiency. Throughout those five years I became an integral part of the company and it’s functions locally and throughout the pnw region.. I was recognized as a reliable problem solver with a wide source of knowledge and resourceful talents. I was habitually successful with building rapport, gaining trust and respect with the cliental. That ability then lead to generating repeat business as well as an extended footprint within the community.

Cincinnati, Oh

Over the course of those four years I spent my time rediscovering an old passion in cycling. Starting from the ground up I began with limited knowledge, but with my dedicated work ethic and several excellent mentors over my career I developed all the necessary skills/attributes to succeed in the cycling industry. I trained and studied to build, repair, maintain and modify bicycles. Annually receiving training from some of the top industry brands such as: Specialized, Giant, Cannondale, Bell/Giro, Thule, Yakima, Saris/Cycleops, Cervelo, Sugoi, Endura, Easton, Zipp, Sram, Shimano, Mavic, Surly, Kask, and Tifosi. Assisted promotion of the company throughout numerous external events including: demonstrations, charity programs and local races. Advanced roles to assistant manager to spearhead the startup of a new location and again promoted later at the head office location.

Centerville, Oh

In this field I worked as a data specialist and system support for GS1 US. Specifically, I assisted clientele (CEO’S & VP’S) via phone, email and fax while supporting internal departments including their services to major organizations. Instructed live walk through demonstrations as well as outfitting external technical needs/requests. Processed a variety of data ranging from documentation, financial transactions, applications and transferred files from physical format to electronic. Integrated new ideas to improve productivity as well as implementation of active processes to benefit both the consumer, their company all while boosting revenue.

Fairborn, Ohio

Inbound support technician for Sprint/Nextel communications. My primary role was to provide high quality assistance to consumers/businesses with their needs and concerns towards mobile cellular devices/services. Including advanced tier 1 and 2 technical issues with their wireless phones, air-cards and pda‘s. I excelled rapidly, and was promoted repeatedly to which I ultimately earned a supervisor role. In that position I directly supported the assistant center manager, general manager, supervisors, agents and leads. Personally overseeing and resolving issues varying internally as well including escalations, organizing staff throughout shift changes, procedure improvements/implementation, training teams and problem solving difficult technical concerns. My abilities were recognized within sales, metrics and above all solutions to intricate issues. I produced substantial financial gains as well maintaining positive, lasting results in retention and rapport.

Graphic Design, Game Art & Design

4.0 GPA

Graphic Design, Business, 3.5

Yes

Activities and Societies: Student Council Board, Varsity Soccer and Tennis teams, Relay For Life Technical Advisor, Class Fundraiser.